Richer Sounds - Exeter Reviews 

3,028
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

Friendly helpful service. Honored extended guarantee without any quibble. Suggested repair may take up to six weeks but all sorted within about one week. Item beyond economic repair so replaced with a... See more

Company replied

Rated 5 out of 5 stars

The Exeter store manager has worked for the company for 25 years so has a lot of knowledge and was able to recommend three amps for our demo visit, Their database keeps records of other products we’v... See more

Company replied

Rated 5 out of 5 stars

Very recently swapped my CXa81 mk2 integrated, for an Emotiva Basx A2+ My Eversolo Dac to act as a preamp As always the advice and guidance I received from Mark the manager at Exeter was superb... See more

Company replied

Rated 5 out of 5 stars

First time I have used telesales and all was positive. Especially Mark who sorted everything, including shipping to my local branch in Prestwich, Manchester.


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,028)

23,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service! Really good chaps, will always use Richer sounds👍🏻

February 17, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Have purchased several tv sets from…

Have purchased several tv sets from richer sounds.
Would only consider them or John Lewis because of their customer service.
Highly recommended

February 16, 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very polite informative guys I spoke…

Very polite informative guys I spoke to! A pleasure to deal with. Saved me around £500 by talking me into the necessary tv for my needs which another well know company nearly talked me out of!
Brilliant company :-)

February 14, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Refundable insurance premium if no claim

We had a 6 year insurance on a Humax, refundable if no claim. We asked for a refund after 6 years and got it instantly

February 14, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Always great service.

Always great service.
Many thanks to Mark at Exeter

February 13, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Have used Richer Sounds for many years…

Have used Richer Sounds for many years and have always received good service.
Although after saying that, I purchased the latest Humax aura set top box and had a couple of issues with it. So I phoned yourselves in the hope that I would get the normal helpful advice and was told that you had none of this model on site and best to contact Humax!

February 9, 2026
Rated 5 out of 5 stars

i just love Richer sounds

i just love Richer sounds! its one of the few shops left where you're made to feel special and appreciated as a customer

January 25, 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The ordering was very easy and the…

The ordering was very easy and the parcel arrived on time!

February 10, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service at the Exeter shop with…

Great service at the Exeter shop with Nick.
A bit of a hiccup with there carriers, but all sorted now.
All set up now by there installer, and very happy with system.

February 9, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Always a awesome experience perience when…

Always a awesome experience when visiting richer sounds professional and highly knowledgeable staff are polite and welcoming amazing products to.

February 6, 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent staff

Spoke to Mark at Exeter about a Hisense 50" TV and was given honest advice about my choice. They did not have one in stock but had a 55" one. The price on the website was apparently a mistake offering £50 off but he very kindly honoured it and so got a 55" for the price of a 50" one.
Asked if it needed a soundbar and instead of upselling me one was told they have good sound and to see if I was happy with it before buying one. Refreshingly honest staff.
Not the first time using Richer sounds and wont be the last, other retailers could learn a lot from their staff.
Thank you

February 6, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

My husband & I werer looking to be able…

My husband & I werer looking to be able to play and enjoys our LP's - vinyl as our son reminds us. The staff were most helpful and the product we bought has lived up to all expectations. The sound is wonderful and more than justifies hanging on to treasured albums for way back when.

February 4, 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service

Great service. No hard sell just given space and time to listen and decide

February 6, 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Parking available

Parking available, although not many spaces and quite tight to get into.
Very helpful and friendly salesman/manager, Pete.

February 6, 2026
Rated 5 out of 5 stars

Very prompt

Very prompt, friendly response to our request,thank you

February 5, 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

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