Richer Sounds - Holborn Reviews 

I had an excellent experience with Richer Sounds.

Although the product I wanted wasn’t available in the store, the sales assistant found it in their stock system and ordered it for me. Since I was visiting the UK as a tourist, I was hesitant to have it delivered to the place where I was staying. Instead, they arranged for it to be delivered to the Richer Sounds store, which made me feel much more comfortable.

The sales assistant also made sure that I had received the confirmation email before I left the store, which I really appreciated.

The product arrived at the store much sooner than expected, and I was able to collect it without any issues. I was a little nervous about paying for the item before receiving it, but the entire process was smooth, efficient, and completely hassle-free.

Excellent customer service from start to finish. Thank you!

Super helpful and knowledgable staff.

Service and prices ate always amazing. They have excellent shops, which are worth visiting or calling for advice. Brilliant delivery options too !

Nice store, helpful staff.

I went into the store expecting to order something and one was already in store, so took it away immediately. The service was friendly and helpful.

Really helpful staff, enthusiastic and patient...suspect we ended up paying a hair more than was really needed but the TV and soundbar are of solid quality and everyone loves the goods...just a shame the store is small so you cannot see all the TVs in advance. Nevertheless I think its well worth buying from these guys as they'll make sure you get some decent kit and it stops you from possible false economies online...

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and charisma. Came in with questions, came out with answers and most importantly the headphones I wanted. If you choose to shop anywhere else, that's your problem - I'll be getting all my hi fi needs satisfied by Richer Sounds Holborn.

Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighted with the models available for trial. The purchase and delivery systems worked perfectly and promptly.

Sent an e- mail the night before and the item was ready and waiting the next day. A good price, great looking and sounds terrific too.

Knowledgeable & helpful shop staff at the Holborn store, good communication, no hard selling, a genuine helpful hifi shop.
Good understanding of the products they sell.

I buy all my TVs and soundbars, etc from Richer Sounds, the service is consistently excellent

Staff was super kind and helpful! Would return again if I need any product related to sound.

I went in to have a look at headphones. I didn’t expect to spend over £200 on a pair, but Daniel was so helpful and knowledgeable. He also gave me quotes for a suitable sound system for an old deck that I have. Great shop.

I believe it was Peter in the Holborn branch, to whom I spoke and placed my order Friday last week. He was extremely helpful.

So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 questions without mansplaining.
I am looking forward to receiveing this product.

Staff were super helpful, knowledgeable and frank in their assessments, willing to take questions and search for alternatives

I misjudged the amount of speaker cable I needed, originally buying 3m rather than the 5m I needed, and rather than charge me for another 5m, I was just charged for the extra 2m when I returned to the shop. There was a slight problem with the banana plugs too, and this was resolved with no fuss, and the whole thing was done efficiently and pleasantly, and I'm listening to music right now through the CD receiver I bought a while back at another Richer Sounds, with my new speakers and all is good :-)

Still a great place after all these year! Excellent staff