The staff were very friendly and explained everything about the product I was browsing. I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead... See more
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Awesome service in store. Staff were super friendly, helpful, knowledgeable and informative. Delivery was great and I’m really happy with my speakers.
Company replied
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it ne... See more
Company replied
Outstanding service from the Manchester team. Ryan was patient and very informative with my purchase. Very pleased with the price, and believe me I DID shop around - and quite confident that not o... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1K reviews
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Awesome service in store
Awesome service in store. Staff were super friendly, helpful, knowledgeable and informative. Delivery was great and I’m really happy with my speakers.
May 4, 2026
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable, helpful staff
Knowledgeable staff always happy to listen carefully to customer requirements and expectations, provide assistance, advice and demonstrate products on-demand without hard-sell. Prices are competitive, free 6-year warranty included, free delivery on orders over £100.
May 18, 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Great customer service
The staff were very friendly and explained everything about the product I was browsing.
I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead. After I went to the ATM and came back, the staff kindly gave me a £5 discount, which I really appreciated.
The payment made by my card actually went through as well, but the store handled it professionally and refunded it back without any issues. Great customer service and very helpful staff overall!
May 15, 2026
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent delivery from the delivery…
Excellent delivery from the delivery man and excellent set up service by Paul well recommended
May 12, 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Richer sounds have done well over the…
Richer sounds have done well over the years helpfull staff
May 10, 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The help and advice I received from…
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.
May 12, 2026
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Great experience
Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.
May 1, 2026
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I thought the service was good
I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.
May 1, 2026
Great quality product, sound lacks bass initially but with EQ it comes alive!
The design and build quality are fab.
The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!
Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )
P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)
Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!
Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)
April 23, 2026
Reply from Richer Sounds - Manchester
Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!
We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.
The Richer Sounds team 🎶
Reply from Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Everyone works hard to achieve complete…
Everyone works hard to achieve complete customer satisfation.
April 16, 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Great record player for a beginner
Great record player for a beginner. Good quality & sound. Very informative staff.
April 14, 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Excellent advice as always!
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.
April 6, 2026
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
I order mostly on line but the service…
I order mostly on line but the service is always fast
April 2, 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
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