Always a pleasure dealing with Richer Sounds. Knowledgeable, helpful and reliable as always. Big thanks to Sam at Solihull who has helped me many times over the years with several purchases and always... See more
Company replied
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See what reviewers are saying
TV I purchases last year developed a fault that the manufacturer couldn't fix. Liaised with the team at RS Solihull and they walked me through my options regarding a replacement. The Replacement TV ha... See more
Company replied
I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... See more
Company replied
I got a quick response when my tv broke down but because of the fantastic warranty they provide I was fgiven a great credit I could put towards a newer model and I'm so happy with my set up I'd like t... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
First rate customer service.
An excellent experience. The assistant had a wealth of knowledge that he imparted clearly and patiently. He listened to our requirements and acted on them positively giving us time to make our decision.
January 2, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Martin at Solihull was awesome
Martin at Solihull was awesome. Post sale care was prompt as well. Bought ex display for same warranty. Great quality KEF LSX II speakers
December 30, 2025
100% customer service
100% customer service from the moment you step inside the store.
Excellent knowledge and advice to help you purchase what you’re looking for.
Order came next day and a store purchase was carried and loaded in the car for us. Any problems and you know they are on the other end of the phone to help, Thankyou!
December 29, 2025
Good hifi retailer
They're always competitive with pricing and knowledgeable about their products.
December 29, 2025
Always great service from Martin and…
Always great service from Martin and the team at Solihull
December 29, 2025
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Superb service from start to finish
Superb service from start to finish. Good advice given in the shop by Stuart and then another colleague over the phone when I had set up issues. (User error) Not everything we selected was in stock so I took the amp on the day and the turntable was delivered less than 2 days later which was really quick for Xmas week. I would really recommend the store as the staff seem to genuinely be interested in helping you.
December 28, 2025
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice on the item I purchased.
December 23, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Very friendly staff
Very friendly staff, very helpful. Didn’t feel that a product was being pushed on us. Easy delivery and great product.
December 20, 2025
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
They didn't have what I wanted in the…
They didn't have what I wanted in the store but said that I could order it and it would be delivered in 3 to 5 working days. It actually arrived the next day!
December 16, 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Cd player developed fault
Cd player developed fault, sent to manufacturer & returned in a week. First rate service & great after sales service supplied by staff in solihull. 👍
December 16, 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Reply from Richer Sounds - Solihul
Thank you for your 5 star review!
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service. They went out of their way to accommodate my needs. All it took was a phone call to get everything sorted. Would highly recommend them to everyone.
December 12, 2025
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brilliant purchasing experience
I phoned the Solihull branch and spoke to Carl regarding the portable CD player he answered all the questions I had satisfactorily so I ordered over the phone on Thursday morning and I was actually using it by teatime the following day. Brilliant service as usual.
December 11, 2025
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
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