RIGHTIO Reviews 

13,971
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff members are extremely polite, highly professional, and always arrive promptly to successfully complete various plumbing or home repair tasks. People deeply appreciate that upcoming appointments are clearly communicated in advance, while the physical work itself is typically handled efficiently and left tidy. Some people were dissatisfied with the unusually high costs, noting that overall fees for standard repairs and hourly rates are quite expensive compared to market averages. Others also mentioned encountering frustrating communication issues or unhelpful customer service responses when trying to follow up on unresolved problems.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting widely differing experiences. While some... See more

Staff

Reviewers mention positive feedback about staff, noting that engineers and support team members are... See more

Price

Clients share negative opinions on price, frequently expressing frustration over steep call-out fees and... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Customer service

Consumers find customer service experiences to be highly ambiguous and mixed. While some reviewers praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The engineer that came, gave full prior information of his arrival time. He was very clear in what he was underteking and the results of all the tests he undertook. Very Professional and very clean wh... See more

Rated 4 out of 5 stars

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300... See more

Rated 4 out of 5 stars

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everyth... See more

Rated 2 out of 5 stars

Avoid! Initially a positive experience- plumber available next day and job completed promptly, albeit well above market average for hourly fees. Sealant around bath replaced. In less than four months... See more

Company replied


Company details

  1. Plumber
  2. Electrician
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Locksmith

Written by the company

We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

14K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(13,971)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Rubbish

Was flexible stall with discount .dignoised wrong thing to get fixed .bill was a disgusting price for 40 min visit,guy talked more then worked.never use righto again

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Avoid do not use this company.

Avoid do not use this company.
Gave them a call to change a stop velve under sink the gland had a slight weep which he did stop by cranking it as tight as he could which is a no no.
Then we went out into the street to turn the main stop velve off i went back in house to check water had stopped but was still running he then said the velve in the street was vaulty and i need to call severn trent because water was still running he suggested putting a new stop velve above the old one which is poor practise so another no no all this whilst water still running which i said no and i still got charged £125 plus vat for him being here for 15 mins.
Severn trent came out 2 days later and confirmed nothing wrong with valve in the street so if you want to pay to have a job not done this is the company for you

June 19, 2026
Unprompted review
RIGHTIO logo

Reply from RIGHTIO

Hello Dawn,

We're very sorry to read about your experience and sincerely apologise that we didn't meet your expectations.

We understand how frustrating it must have been to feel that the issue wasn't resolved, especially after Severn Trent later advised there was no fault with the external stop valve. We take feedback like this very seriously, as we always aim to provide accurate advice and a high standard of workmanship.

We'd really appreciate the opportunity to look into this further. Please contact directly with your job reference or contact details so we can review the engineer's report, investigate what happened, and discuss your concerns with you.

We apologise again for your experience and hope you'll give us the opportunity to make this right.

Rated 5 out of 5 stars

I rang Rightio and the plumber came…

I rang Rightio and the plumber came out within two hours! He was polite and friendly.
The job was completed quickly and efficiently. I wouldn’t hesitate recommending Rightio to anyone. Great service from start to finish. 10/10

May 25, 2026
Unprompted review
Rated 4 out of 5 stars

Dear but do work to a high standard

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everything working and tidy after them. Only gripe: he left the smart-controlled boiler switched to 'summer mode' and we had a chilly snap a few days after. Took m a while to figure out why I had no CH!

May 29, 2026
Unprompted review
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Rated 4 out of 5 stars

Customer service is really good and…

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300 including parts to fix a leaky toilet. Would recommend if you can afford a slightly more expensive service

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Rightio was…Fabulous company

My experience with Rightio was excellent from the minute I phoned them. Customer service was fab, call out was prompt, no call out fee and the engineer Owen was amazing if I could give him 10 stars I would!! Friendly, polite and very helpful.
Was extremely happy with the work and price and was so happy that I took out a Care Club plan with them so now I have peace of mind too. Well done Rightio!

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

We had a burst pipe in the bathroom

We had a burst pipe in the bathroom. Rightio gave us the best quote and the engineer Hamid turned up on time and completed the job within the hour. This company is very efficient and professional. I would thoroughly recommend them.
S Flynn

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, and gave us an update about his arrival time. Replaced our faulty electric shower without difficulties. Pleasant and enthusiastic, Knowledgeable and quick.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

An absolutely incredibly efficient service

An absolutely incredibly efficient experience. The answer the phone right away took down all my details and explained everything about the job and the fee. I was sent a reminder by text and telephone when the engineer was going to come. The arrived was very cheerful and fixed the issue in minutes. We are very grateful.

June 17, 2026
Unprompted review
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Rated 1 out of 5 stars

I'd give zero stars but web page won't…

I'd give zero stars but web page won't let me. Absolute charlatan of a company. Don't turn up when promised, misdiagnose serious issues, bombard with calls as each shift doesn't have full case details. Only interested in closing case off their system, not in fixing actual problem

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USED THIS CONPANY

DO NOT USED THIS CONPANY. AVOID, OVER PRICED. RIDICULOUS CONDESCENDING CUSTOMERS SERVICE STAFF.
What a joke of a company.
Check all work carried out by there so called plumbers. They TOOK all my copper pipes out of my bathroom. I only had a radiator fitted. Well over priced for it as well. WOW and the customer service even worse.
AVOID before you get ripped off.

June 16, 2025
Unprompted review

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