Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Had an issue with a listing but after emailing & raising a complaint Katy was an absolute star, she took note of what I was saying, understood my concerns ..we worked together to find a suitable outc... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Jamie Birley exceptional!
I called in as an agent with a couple of issues and Jamie Birley was able to sort everything out within 15 minutes. Even opting to call me back when the problem was solved rather than keeping me waiting on hold.
June 19, 2025
Unprompted review
Reply from Rightmove
Hi Chris,
Thanks for taking the time to leave such a nice review - it really makes a big difference to hear things like this.
I've made sure Jamie has seen this so he knows his work is appreciated.
Have a great day and do get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
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Great website and app
Great website and app. Easy to use and has always been my go to when searching for property.
June 18, 2025
Unprompted review
Amazing!
Amazing app, amazing website, amazing cutomer support.
This would normally be a pay-to-use app.
Really really good, it has so many features, even some I discovered 2 weeks after starting to use it. Nothing can beat them at this moment.
June 17, 2025
Unprompted review
Reply from Rightmove
Hi George,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're enjoying the app and the website, It means a lot to know you’re finding real value in the features—even discovering new ones along the way!
We’re always working to improve and bring even more to the experience, so your support truly motivates us.
Thanks again for the positive review.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk. Happy home hunting!
Thanks, Rightmove
Recent filters updates are great
I've seen updates on the filters that are great, I can now filter out auction properties, and I can choose whether I want to get freehold or leasehold results.
June 9, 2025
Unprompted review
Reply from Rightmove
Hi Nico,
Thanks for taking the time to leave a review. It is really appreciated.
It's great to hear you like the updates we have made to filters.
If you ever have any suggestions on how we can make Rightmove even better, we'd love to hear from you at talk-to-us@rightmove.co.uk.
Many thanks,
Jamie
RIDICULOUS LOGIN SECURITY
I have been a Rightmove member from the very beginning, but find that I can not login anymore, in either Chrome or Safari. On Safari, clicking Login does not open the login page. On Chrome, I get in a RIDICULOUS security loop of choosing 3 cartoon pictures to match the question from Rightmove. I complete this game to get the chance to enter my password, I enter my password, then get taken to another 3 question / match game, where I am successful, only to be asked to enter my passord AGAIN!!!! And so the loop continues. After nearly ONE HOUR of trying, I have decidede that RightIdiots no longer want my busuness, so I have just signed up to Zoopla. Advice to Rightmove - fire the idiots you employed in security, THEY ARE LOSING YOU BUSINESS FROM LOYAL CUSTOMERS....
June 8, 2025
Unprompted review
Reply from Rightmove
HI Ian,
Thanks for taking the time to leave a review.
I'm sorry to hear about the issues you have had logging in. I appreciate how frustrating this can be.
We can help with this, but we would need you to contact us via another means in order to troubleshoot this with you.
Please feel free to reach out at talk-to-us@rightmove.com or call on 01908 712300.
Many thanks,
Rightmove.
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Customer Service
I flagged up an issue with the filtering system - the site was unable to distinguish between property type when searching through sold property prices. The team replied that this was a previously unknown fault and it appeared to be with Scottish properties only due to the different data held by the land registries across the UK. The fault has now been fixed and it will make assessing the property market a lot easier when buying property in Scotland. Thank you!
June 7, 2025
Unprompted review
Reply from Rightmove
Hi Gillian,
Thanks for taking the time to leave such a nice review, it really makes a big difference to hear things like this.
I'm glad we were able to amend the Sold Price Search to correct this issue. Please do get in touch again if we can help with anything, or if you have any suggestions for how we can make Rightmove even better.
Many thanks,
Rightmove
New website is horrible
New website is horrible, slow cranky, used to be so much better , what happened ?
June 4, 2025
Unprompted review
Reply from Rightmove
Good morning Steve,
Thank you for your message and feedback on the website.
We'd like to understand your experience with the website in more detail so we can improve.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist.
Many thanks,
Rightmove
very nice indeed
June 3, 2025
Unprompted review
Reply from Rightmove
Hi Remi
Thank you for taking the time to leave a review.
We’re thrilled to hear about your positive experience with Rightmove.
If you have any further feedback or require assistance, please email us at talk-to-us@rightmove.co.uk
Thanks Rightmove.
Helpful concerning an issue raised
May 31, 2025
Unprompted review
Reply from Rightmove
Hi Liz,
Thank you for taking the time to leave us a review.
We’re happy to hear about your positive experience with Rightmove and the service you received on your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove.
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Had a great experience with Maddie at…
Had a great experience with Maddie at Rightmove. She was extremely pleasant and professional and helped me to resolve my issue with minimum fuss.
May 28, 2025
Unprompted review
Reply from Rightmove
Hi Lee,
Thank you so much for your kind words!
We're delighted to hear you had a great experience with Maddie.
We’ll be sure to pass along your feedback—she’ll be thrilled to know she was able to help resolve your issue smoothly.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks, Rightmove
MINUS 10000
MINUS 10000, WEBSITE GENERATES CRAP EVERY VISIT !!!!!
ALL THEY HAVE DONE SINCE REVAMP IS KILL IT ?
GET YOUR TECH GUYS TO LOOK AT ZOOPLA TO SEE HOW A GOOD SITE WORKS
May 21, 2025
Unprompted review
Megan you were always so helpful
Megan you were always so helpful, polite and professional nothing was too much trouble. Thank you so much
May 19, 2025
Unprompted review
Reply from Rightmove
Hello Angela,
Thank you for taking the time to leave a 5 star review, we really appreciate this.
If you have any further feedback you can reach us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Yourmove Darlington Branch
Your Move Darlington
Both my husband and I were introduced to Hannah and David, at our home to evaluate our house for selling, they were very professional.
We were then passed into the save hands of Sharon, she has kept us updated, answered our questions. She was efficient and skilful. Thank you Sharon
Your Move Darlington, a great team
Chloe Tadros
May 13, 2025
Unprompted review
Reply from Rightmove
Hi Chloe,
Thank you so much for sharing such a kind review!
We’re thrilled to hear about your positive experience with the Your Move agents.
Since the review isn’t specifically related to Rightmove, would you mind updating the post to tag Your Move instead? I’m sure the Estate Agents would love to see your feedback directly!
Thanks, Rightmove
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Reply from Rightmove
Hi Maryam,
Thanks for taking the time to leave a review, it's really appreciated.
I'm glad to hear your problem was resolved, please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Katy Vernon
Katy Vernon, answered the phone in a polite manner. Really understood the difficult situation I was in and manged to really help me in a difficult situation. Completely turned around the situation in a calm professional manner.
May 6, 2025
Unprompted review
Reply from Rightmove
Hi Ryan,
Thanks for taking the time to leave such a nice review, it is really appreciated.
I have made sure that Katy sees this so she knows how helpful she was, I'm glad she was able to help you with this situation.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
They only respond to emails when it…
They only respond to emails when it benefits them.
May 2, 2025
Unprompted review
Reply from Rightmove
Hi Mark,
Thanks for taking the time to leave a review.
I'm sorry you have not had the response expected when you have emailed us previously.
If you would like to discuss this or anything else, you can also call us directly on 01908 712 300.
Many thanks,
Rightmove
Incorrect property sale history
Our house has been listed for just over a week with an incorrect property sale history on the main page, and despite repeated efforts to get it corrected via our estate agent, it is still wrong. The Rightmove data quality team removed our house photos from a neighbour’s sale history on a linked postcode search page. But our neighbour’s house sale history is still showing on the main Rightmove page for our house.
May 1, 2025
Unprompted review
Reply from Rightmove
Good afternoon Kevin,
Thank you for your message and bringing this to our attention.
We're here to help and would like to assist a getting this resolved.
Please call me at 01908 712 300, or if you are able to share your contact number and/or details on the properties to talk-to-us@rightmove.co.uk, I can look into this in more detail.
Many thanks,
Rich
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These estate agents and landlords…
These estate agents and landlords advertising propertys for rent are very discriminating against people in desperate need of housing via u.c or who have children or disabilities, this greedy money hungry website needs to be shut down and investigated under cover asap.
April 23, 2025
Unprompted review
Reply from Rightmove
Good afternoon,
We're really sorry to hear about your experience — we absolutely understand how frustrating and upsetting this must feel.
If you could please email us at dataquality@rightmove.co.uk with an example of the issue you’ve encountered, we’ll be able to look into it further for you.
Many thanks,
Rightmove
Slow and clunky again
Website has gone slow and clunky again after "improvements". I hope this is a work in progress for their sake.
April 23, 2025
Unprompted review
Reply from Rightmove
Hi Peter,
Thanks for taking the time to leave us a review.
We'd like to understand your experience with the App more so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Thanks,
Rightmove
Animated ads. Seriously?
As a landlord I'm frequently on Rightmove. Sadly Rightmove have added animated ads. There's a reason why people use ad blockers and that is because animated ads are distracting. So Rightmove wants you to be distracted whilst making the important decision of which property to buy! Static ads are fine, it's only since animated ads existed that people are blocking them with ad blockers. Ad blockers don't block everything and so now I'm distracted from the purpose of visiting their website. I'm minimising the window so it's half the width of the screen which helps. Rightmove will no longer be my first choice. Zoopla has animated ads but they can be blocked should a person wished to do so. So, well done Rightmove for driving your customers to the competition.
April 17, 2025
Unprompted review
Reply from Rightmove
Hi Mike,
Thanks for taking the time to leave a review and share your feedback.
I have recorded this so it can be taken in to consideration in future.
If you would ever like to provide more feedback, or some specific examples of the adverts you are referring to, you can also reach us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove.
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