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Riverford Organic Farmers Reviews 

20,648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and delicious taste of the organic fruits, vegetables, and other wholesome items. People also deeply appreciate the reliable delivery service, flexible weekly ordering options, and friendly local drivers who carefully handle packages. Shoppers note that the thoughtful recipes and recycling system add extra value to their weekly orders. Some reviewers were not happy with occasional quality inconsistencies, such as unusually soft produce, damaged items, or missing components in their boxes. A few consumers additionally mentioned experiencing difficulties when attempting to contact customer support or resolve complaints regarding unexpected issues.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional freshness and rich flavor of the organic... See more

Quality

Users describe positive interactions with quality, noting that the produce arrives fresh, delicious, and full... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the punctuality and... See more

Service

Customers consistently note positive experiences with service, highlighting reliable deliveries and... See more

Order

Reviewers mention positive feedback about order processes, highlighting the overall ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We like Riverford Organic boxes as the quality is always excellent. The flavour of the vegetables is good, and we love the yogurt especially. The delivery is early and the driver places the box wher... See more

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

Moved over from Oddbox as thought this company was more my sort of supplier. Love the way you can amend deliveries each week and range of organic produce. Deliveries are bang on time and I get a shout... See more

Rated 5 out of 5 stars

This is a great company. I look forward to the regular delivery of fresh seasonal vegetables. There is so much flexibility with the boxes so you can choose different combinations (or put together you... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,648)

1,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent fruit, salad & vegetables.

Excellent fruit, salad & vegetables & stays fresh so much longer than any I have bought in supermarkets. You can certainly taste the difference as it is organic. Excellent delivery service too. Easy & good communication to customers. Also very reliable.

July 8, 2026
Rated 5 out of 5 stars

Making it Easier to Make Great Choices

Wonderfully fresh food delivery to my door by a friendly and helpful driver. Loads of choice at point of ordering with the chance to change my order if I need to. I tried the surprise bag which was really good value and excellent to receive items I hadn’t thought about getting but will add a lovely twist to my weeks menu. I will definitely try it again. Oh and being able to order as much or as little particularly works well for my small household. And of course NO PLASTIC which is the icing on the cake for me!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Veg and fruit are good quality

Veg and fruit are good quality. Box contents provide for nutritious and tasty meals all week. It’s easy to select the best option and add extra items where needed. Importantly, all items organic.

July 6, 2026
Rated 5 out of 5 stars

No plastic and great produce

Delivery times great. All items in compostable bags or tubs, no plastic. The app allows you to amend your order (haven't tried it yet) and the produce is fresh, varied and great quality.

July 6, 2026
Rated 4 out of 5 stars

Thumbs-up - very nearly the full five stars

Well-packed goods; fruit and veg are good quality and tasty; doughnut peaches small - perfect for small children and a fruity snack for me - but delicious and keep well; ethical packaging; can return packaging to them; the boxes fold well and, importantly, fit inside both their big sturdy paper bag and the cooling bag - this makes a compact easy-to-store packaging collection for return the next delivery day; delivery went to the wrong house once - we got theirs and they got ours; a cabbage was a bit wilted once, but only the very outside leaves which made a good wrapping for the cut cabbage in the fridge, which was handy; one thing did not arrive once; friendly people; customer service good.

July 10, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Deborah,

Thank you for taking the time to leave us a review, we really appreciate it.

We're always heartened to read the feedback from our lovely customers.

If there are ever any issues affecting your orders, please do reach out to us.

Thanks again and we hope to see you again soon.

Rated 5 out of 5 stars

No.1 Riverford Fan

The food is great, reasonably priced and always tastes good. The delivery drivers always go out of their way to make sure my delivery is safe/out of the way of the main street. Love Riverford :)

July 5, 2026
Rated 5 out of 5 stars

Great fruit and veg

I've ordered from Riverford a few times now and every time the quality of the fruit and veg has been brilliant. Ordering is easy and the delivery is always smooth. I especially love that they usually have fruit and veg that I can't get from the supermarkets and it's always clear where the produce has come from.

July 4, 2026
Rated 5 out of 5 stars

Love this service

Love this service, the food quality and range is fantastic and the communication, organisation and responsiveness is brilliant. So happy to have found you Riverford!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

The vegetables great

The vegetables are always fresh but unfortunately due to the excessive heatwave that we are having at this time the bunch of carrots don't t last long every thing else does.Their vegetable last longer than supermarkets vegetables and taste like homegrown .

July 4, 2026
Rated 5 out of 5 stars

We've had a few boxes delivered now

We've had a few boxes delivered now, everything is packed separately, the free recipe book was great as it helped me to decide what to do with some of the veg in my box. Its good too that you can pause your deliveries and there's a big choice of different boxes to tempt you. All in all I'd say we are pleased with Riverford.

June 29, 2026
Unprompted review

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