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Riverford Organic Farmers Reviews 

20,643
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and delicious taste of the organic fruits, vegetables, and other wholesome items. People also deeply appreciate the reliable delivery service, flexible weekly ordering options, and friendly local drivers who carefully handle packages. Shoppers note that the thoughtful recipes and recycling system add extra value to their weekly orders. Some reviewers were not happy with occasional quality inconsistencies, such as unusually soft produce, damaged items, or missing components in their boxes. A few consumers additionally mentioned experiencing difficulties when attempting to contact customer support or resolve complaints regarding unexpected issues.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional freshness and rich flavor of the organic... See more

Quality

Users describe positive interactions with quality, noting that the produce arrives fresh, delicious, and full... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the punctuality and... See more

Service

Customers consistently note positive experiences with service, highlighting reliable deliveries and... See more

Order

Reviewers mention positive feedback about order processes, highlighting the overall ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We like Riverford Organic boxes as the quality is always excellent. The flavour of the vegetables is good, and we love the yogurt especially. The delivery is early and the driver places the box wher... See more

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

Moved over from Oddbox as thought this company was more my sort of supplier. Love the way you can amend deliveries each week and range of organic produce. Deliveries are bang on time and I get a shout... See more

Rated 5 out of 5 stars

This is a great company. I look forward to the regular delivery of fresh seasonal vegetables. There is so much flexibility with the boxes so you can choose different combinations (or put together you... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,643)

1,331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery driver …

I have just arrived home from work and all my delivery was left inside my cooler box. Riverford fruit & salad boxes are delicious. One very happy customer 😊xx

August 1, 2026
Rated 5 out of 5 stars

Freshness and quality…

I have now had three deliveries of fresh vegetables and have been impressed by the freshness and quality of everything in the boxes. It is easy to choose a box online and contact someone for advice. All in all, I am very happy to continue with Riverford.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great produce lovingly bought to us

Great produce, lovingly packed.
Its such a pleasure to receive cared for ingredients I choose each week.
Well done for all the farmers and the members who make this work so very well.
The recipes and news are so interesting too.,<,

July 26, 2026
Rated 5 out of 5 stars

I’m a new customer

I’m a new customer. Beautiful fresh tasty produce. Delivered on time, billed correctly. I love that the packaging can be returned and reused. I love the little booklet with each delivery with references from the producers and cooking advice and recipes. ***** rating all the way.

August 7, 2026
Unprompted review
Rated 4 out of 5 stars

This is a very well run business

This is a very well run business, I love that the boxes are used 10 times as well. The produce on the whole is good and tasty and well packed.

August 6, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Suzie, we're most grateful for your feedback - we will ensure this is shared with the whole farm

Rated 5 out of 5 stars

Amazing, highly recommended!!

Great value, excellent organic produce, very positive to shop from Riverford. Delicious foods. we have been getting a weekly order from Riverford for several weeks now. we loved the juicy organic nectarines recently. really pleased with the organic pointed cabbage, very high-quality and flavorful.

very impressed with the Italian organic linguine and the sourdough bread. very friendly and good service. organic courgettes are brilliant, much bigger size and wider than courgettes you get from the supermarket.

Overall, really really good veg box shop/company and highly recommended!! Also certainly the considerations of organic farming, to promote nature and wildlife, clean air, clean water, healthy soil, liveable green spaces for birds, hedgehogs, badgers, wildlife, bees, is extremely important and needs to be amplified and broadly nurtured and be in demand from customers/consumers. That's so vital. Many thanks Riverford veg box.

July 29, 2026
Rated 5 out of 5 stars

The products are exceptional

The products are exceptional. The quality is high and yes you can say it’s expensive and yes my food bill is higher, however the taste, knowing it’s natural and no chemicals.
I would highly recommend as the service is really good and the app is easy to use.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding All Round

Outstanding communication and high level of commitment to customer service & quality, ethical, organic produce. The added touch of a lovely initial welcome phone call from the lovely Cliff. The packaging, fully recyclable and being collected on the next delivery. The most delicious food from quality meat, to crunchy veg, to the tastiest fruits. Great emails with tips. Booklet with pairing pointers. Labels with storage instructions. There is nothing to fault Riverford. I'm so grateful for such a wonderful service, keep up the great work.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Food!!

Excellent quality food!! far better than any supermarket that I know. Always delivered on time and the orders have always been correct. Friendly staff. The food is always exceptionally tasty!! This is a healthier way of living, and we love it! Thank you all at River ford :D

August 6, 2026
Unprompted review
Rated 3 out of 5 stars

Mmmmmmm?

Some of the veg/fruit are delicious, others are inedible such as the Runner Beans which we threw in the bin. Which was not just a waste of food but money and I hate loosing either!

July 28, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Siân,

Thanks for leaving us a review and for letting us know how you've been finding your Riverford deliveries.

We're very sorry to hear that you've received some poor quality runner beans, and for the disappointment and inconvenience no doubt caused.

I can see that our customer services team have followed this up for you, and ensured that things have been put right for you.

Our very sincere apologies again - thank you for the time taking sharing your experience with us.

Rated 4 out of 5 stars

Veg was beautiful and so fresh

Veg was beautiful and so fresh,
Downside order was deliver so early

July 28, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Linda,

Thank you for taking the time to leave us a review.

We're so pleased to read that you are enjoying your Riverford produce.

Our apologies for any inconvenience caused due to the timing of deliveries. If there are any alternative delivery instructions we can use to safely deliver to you without causing a disturbance, please do let us know.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fresh and so tasty.

The veg is always very fresh and so tasty. I’ve never had carrots so sweet, especially the baby ones with the tops still on. I had roasted them and they were stunning. Delivery is always nice and early and right outside my door. What could be better?

August 5, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Alison, we totally agree with your comments about our carrots - they taste like carrots used to. Thank you for taking the time to share your feedback with us and others

Rated 5 out of 5 stars

I love my Wednesday mornings to receive my box

Having been a customer of Riverford now for almost a year, I can't praise this company enough.
The selection of food offered, knowing that I'm not eating harmful chemicals, the ease to order a variety of food that I would never normally buy and the weekly story newsletter - all add to my enjoyment of receiving my wonderful (and bursting full) box every wednesday morning. thank you for all the work you put into feeding us healthy fruit and vet.

August 5, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Good afternoon Mrs Neilson, thank you for your lovely feedback. We're hearted to hear that you look forward to receiving your orders each week - we know that feeling well ( we still get excited too). Its great that we're helping to vary your fruit and veg too, keep an eye out for more weird and wonderful produce as Autumn begins

Rated 5 out of 5 stars

Great Tasting Organic Veg

I’m really enjoying having a weekly organic veg box from Riverford. I have been buying organic from a local supermarket but it’s not always available and usually wrapped in plastic. I really like the leaflet which has recipes for the veg in the box, really helpful when I have unusual items like Kohlrabi. I would definitely recommend Riverford to others.

August 5, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Thank you for recommending us, we really appreciate it. Great to hear that you've found our weekly newsletter helpful too, especially for seasonal recipes

Rated 5 out of 5 stars

Trustworthy organic from people who care

Food grown by people who care and who love the earth - this suppler is salvation - food taste as it should - sadly the supermarkets mass produce and everything looks like food but it tastes empty & hollow and probably all nutrition has been stripped

River ford has grown organic for over 40 years sadly I’ve just discovered them but it’s changed how I shop - worth the extra little money bc there’s actual nutritional value for the body …. Priceless

July 22, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Eve, we're so pleased you've found us and we're able to offer reassurances to you about where your produce comes from and how its grown. We hope to see you again soon

Rated 4 out of 5 stars

Fresh produce and meat

Fresh produce and meat. I like that the delivery is early in the morning, everything is really fresh.

July 25, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Good afternoon Jorge,

Thanks for sharing your feedback regarding your recent Riverford experience.

We're so pleased to read that you're finding our produce to be fresh, especially given the challenging weather conditions we're facing right know.

Great to hear that the early deliveries are suiting you too.

We hope to see you again soon.

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