Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales staff are exceptionally helpful, friendly, professional, and entirely free from high-pressure sales tactics throughout the entire visit. Consumers also deeply appreciate the smooth buying process, informative test drives, and the thorough, patient explanations provided during car handovers. However, some reviewers were not happy with the aftercare service, noting unreturned phone calls, poor communication, and unresolved vehicle issues after completing the purchase. A few people also experienced frustrating delays and difficulties when trying to get mechanical faults corrected or promised extra items delivered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, approachable, and very... See more

Service

Clients share positive opinions on service, noting that staff members are helpful, friendly, and professional... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing absolute delight over finding cars... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a wide split in experiences. While... See more

User experience

Consumers find user experience to be very satisfying, reporting a seamless and stress-free process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Company replied

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Company replied


Company details

  1. Car Dealer
  2. Car Service
  3. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(409)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Many thanks for your help

We are most grateful to Richard, Sally and the team at Leeds Riverside Volvo, for repatriating and repairing our car very quickly and efficiently, having just received very poor service from a Volvo garage in West London, after breaking down.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve just received my new car from…

I’ve just received my new car from Riverside, and I honestly couldn’t be happier!

After a long search and delivery from quite a distance, I feel incredibly lucky to have found the Riverside team – even if only online. From the very first moment, their dedication, communication, and professionalism were simply outstanding.

No matter the time or day, they were there — with up-to-date videos, regular updates, and incredible customer care. The effort they put in, the follow-up, and their attention to detail are truly next level.

The car itself arrived in perfect condition – freshly serviced, MOT’d, spotless, and exactly as promised. You can tell these people genuinely care about what they do.

A massive thank you to Bethan and especially Tony for your patience, guidance, and constant assistance throughout the entire process. You made everything easy, transparent, and enjoyable from start to finish.

Thanks to you, I’m now the proud owner of a new Mercedes GLA – and I can confidently say this was the best car-buying experience I’ve ever had.

If you’re looking for a team that goes above and beyond — across distance, time zones, and expectations — look no further.
Riverside, Tony & the whole team — you are the UK’s No.1 car dealer!

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Riverside Volvo Wakefield found me what…

Riverside Volvo Wakefield found me what I required and within my price range. They were curteous and respectful. Answered my questions and helped me make an informed decision. I would definately go back to them and recommend them to friends and family

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from BYD

All the staff at BYD were very friendly, helpful and knowledgeable. Nothing was a problem and the whole process of buying from a distance was made so easy. Can only speak very highly of everyone especially Anthony.

September 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not buy a Volvo from this dealership…

Do not buy a Volvo from this dealership , they mis-sold our Volvo car, said brakes were in very good condition despite brake discs urgently needing replacing lots of other things mis sold about vehicle too , they are refusing to resolve

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

A returning customer

I was really pleased with all previous interactions with the team at Riverside and the deciding factor was Jonny in the sales team who helps you buy the car you are looking for and ensures you are 100% satisfied.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Adham was great, not too pushy. Great salesman.

Adham was great,he sent a video of the car and we arranged to travel 2 hours to view it. He wasn't too pushy, as for me any sales tactics are an instant turnoff. Partx old car for the new car. All done and dusted in 3 hours and drove home in the new car. Great service and he was very helpful and knowledgeable. Great asset to the company and very efficient. Thanks Adham

September 19, 2025
Unprompted review

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