We bought a small Outsunny shed, which arrived damaged. Although the shed is rather flimsy it would have served our purpose and, rather than ask for a refund we opted to have it replaced. In the end,... See more
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Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
No recent history of asking for reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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We went to RD to make sure we do not…
We went to RD to make sure we do not get products that may be sent back or shows a defect etc but when we opened the original packaging was torn showing it had been opened at some time. This might be the last time we use the account.

Reply from Robert Dyas
Easy to use website with lots of…
Easy to use website with lots of choice. No hassle buying & regular update re delivery
Addis cont as iners
I went RD as a set of Addis containers had cracked in the freezer and the handles snapped when I opened them out of the freszer
This is a good company informed me all…
This is a good company informed me all the way with my order and quick delivery
Absolutely love my new lamp .
Absolutely love my new lamp .. it’s class service delivered in a couple of days .. highly recommend this company 😊
Ver plesant staff
Ver plesant staff , available to help and assist you on any items .
Great staff and excellent customer…
Great staff and excellent customer service
Click and collect worked seemlessly
Click and collect worked seemlessly. Thanks.
A no fuss return of a faulty kettle.
Returned a faulty kettle. No fuss or bother. Kettle replaced. Very pleasant helpful member of staff. Trusted good service.
Very helpful staff members the items I…
Very helpful staff members the items I wanted had been put away upstairs but they didn’t mind going to get them for me. Great customer service very polite and helpful.
Lovely people staffing Thame branch.
Lovely people staffing Thame branch.
Oxford store is great too.
We love your shops and like to buy in person not online then wait in all day for delivery 😀
Smart Sconce wall light
I found what I wanted and was served in a friendly manner.
Delivery unsatisfactory by evri
Delivery unsatisfactory by evri. Time stated not adhered to. Badly damaged packaging. Luckily only slight damage to goods certainly not worth hassle of returning and having same problem.

Reply from Robert Dyas
Click and collect worked extremely well…
Click and collect worked extremely well and quick.
The person who delivered the parcel…left it next to a drainpipe.
The person who delivered the parcel sent a message saying that because I was not in, the parcel was left in my porch. I don’t have a porch. The parcel was left outside in an area where water comes out of the drainpipe. If I’d have been in the bath when the parcel was delivered, the parcel would be soaked before I saw it.

Reply from Robert Dyas
I purchased recently stand mixer…
I purchased recently stand mixer “Salter” and absolutely delighted at the quality and results as I couldn’t whip egg whites to a desired consistency with the hand mixer I had. Now my meringue cakes are just what they need to be! Very happy with this tool.
A really helpful new young member.
A really helpful new young member of staff at Petersfield branch. Very helpful sorting out the app & my account. Thank you young sir g Sir.
Easy to order great delivery on time …
Easy to order great delivery on time as stated
Always friendly staff in Robert Dyas.
The staff in Robert Dyas are very friendly. It is worth getting the loyalty card as I received a cash discount from my purchase accumulated through previous purchases. And I only got that because the staff kindly checked if I had the loyalty card. Also I left my phone behind and they put it in the safe for me. They asked me to unlock the phone to confirm the phone was mine. Excellent kind service from start to finish. Last time I was there it was to photocopy and the patience of the staff was generous. Thank you!!
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