Robert Dyas Reviews 

58,501
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 16,262 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and welcoming during their daily visits, making in-store interactions genuinely pleasant and productive. Consumers also find the available products well-designed, competitively priced, and very easy to order online, ensuring that shopping remains smooth from start to finish. However, some people mentioned problems regarding delayed deliveries, extended waiting times, and poor communication from delivery drivers or customer support teams. Additionally, reviewers occasionally experienced frustrating situations involving incorrect items delivered to their homes, damaged goods upon arrival, or missing parts in their packages.

What people talk about most

Product

Customers had positive experiences with product, often highlighting a great range of competitively priced... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast dispatch, helpful... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight that... See more

Quality

Reviewers mention ambiguous feedback about quality, with several customers praising sturdy items, reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We bought a small Outsunny shed, which arrived damaged. Although the shed is rather flimsy it would have served our purpose and, rather than ask for a refund we opted to have it replaced. In the end,... See more

Rated 4 out of 5 stars

I placed an order, it took well over a week to get delivered due to an internal error, but once this was recognised it was delivered quickly. But... The delivery service was rubbish. I waited in for... See more

Rated 5 out of 5 stars

Ordering was really easy. The price was great. The courier service was a little disappointing due to lack of updates. We had an original date for next day delivery but then nothing after that. The ch... See more

Rated 5 out of 5 stars

Good website, clear instructions. Excellent price, for this oliso project iron, low shipping costs but delivered very quickly. The oliso M3PRO is very well designed, and works well. Particularly... See more


Company details

  1. Electronics Store
  2. also in
  3. Kitchen Supply Store
  4. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

59K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(58,501)

15,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

We went to RD to make sure we do not…

We went to RD to make sure we do not get products that may be sent back or shows a defect etc but when we opened the original packaging was torn showing it had been opened at some time. This might be the last time we use the account.

September 24, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good morning ML,

Thank you for your review and I am sorry to hear this.

All of the products shipped should indeed be new and in its original packaging and I am concerned to hear yours was not.

So that we can look into this further, please can I ask you to contact our Customer Care Team with a few images of what you have received? We can then look to replace the item or refund you in full, depending on your preference.

Apologies again and I look forward to your contact.

Jack - Robert Dyas Customer Relations

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Rated 3 out of 5 stars

Delivery unsatisfactory by evri

Delivery unsatisfactory by evri. Time stated not adhered to. Badly damaged packaging. Luckily only slight damage to goods certainly not worth hassle of returning and having same problem.

September 25, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Ernest,

Thank you for your review and I am sorry to hear this.

Whilst I have raised your feedback internally, please be assured if you did wish to return the item, we would be more than happy to arrange this for you.

Apologies again,

Jack - Robert Dyas Customer Relations

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Rated 2 out of 5 stars

The person who delivered the parcel…left it next to a drainpipe.

The person who delivered the parcel sent a message saying that because I was not in, the parcel was left in my porch. I don’t have a porch. The parcel was left outside in an area where water comes out of the drainpipe. If I’d have been in the bath when the parcel was delivered, the parcel would be soaked before I saw it.

September 23, 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Morning Ian,

Thank you for your review and I am sorry to hear this.

Whilst I am glad you were not in the bath at the time, I have raised this internally to our couriers for an investigation.

I hope you enjoy your new purchase, but if you need anything further, please let us know.

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

I purchased recently stand mixer…

I purchased recently stand mixer “Salter” and absolutely delighted at the quality and results as I couldn’t whip egg whites to a desired consistency with the hand mixer I had. Now my meringue cakes are just what they need to be! Very happy with this tool.

September 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Always friendly staff in Robert Dyas.

The staff in Robert Dyas are very friendly. It is worth getting the loyalty card as I received a cash discount from my purchase accumulated through previous purchases. And I only got that because the staff kindly checked if I had the loyalty card. Also I left my phone behind and they put it in the safe for me. They asked me to unlock the phone to confirm the phone was mine. Excellent kind service from start to finish. Last time I was there it was to photocopy and the patience of the staff was generous. Thank you!!

September 24, 2026
Unprompted review

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