Robinsons Electric Reviews 50

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The company has fail to provide any sort of invoice and has completely ignore all possibility of contact from the customers. With no invoice, I cannot seem to claim from my insurance as they require i... See more

Company replied

Rated 5 out of 5 stars

Graham & Mike fitted an integrated dishwasher we had ordered via Euronics. Arrived on time, when they said they would, and did a great job in installing the machine and putting the cabinet door on.... See more

Company replied

Rated 1 out of 5 stars

Last year I purchased a sound bar which has proved not fully compatible with our existing TV. Both are Panasonic but to use the sound bar the Aux input had to be used making operation more complex

Company replied

Rated 5 out of 5 stars

Enquired recently about Commercial TVs for our accommodation business. Phil was extremely helpful and, even though he couldn't supply to us as we were way outside the delivery area (Somerset!), he gav... See more

Company details

  1. TV store
  2. Appliance Store
  3. Electrical Repair Shop
  4. Electronics Store

Information provided by various external sources

Robinsons Electric based in Lancaster and Kendal are a Euronics member selling major electrical brands and Hotel Televisions at very competitive prices.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

50 reviews

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Rated 1 out of 5 stars

The company has fail to provide any…

The company has fail to provide any sort of invoice and has completely ignore all possibility of contact from the customers. With no invoice, I cannot seem to claim from my insurance as they require it. Please do not deal with any payment up front without a proper bill or invoice

February 25, 2026
Unprompted review
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Reply from Robinsons Electric

14.4.26
We requested Dean to send us more information on the 26.3.26 and have heard nothing back. We subsequently asked Trust Pilot to investigate further and they received nothing back either.
If someone leaves a review that states they are unhappy about our service and does not follow it up further then clearly the review is not to be believed.
Our conclusion therefore is that Dean does not exist as a human being.
BTW - we've been in business for a very long time and ALWAYS issue an invoice when someone pays us for any sort of service we provide.


26.3.26
Hi. Your review is most strange, so we've asked for more information. Contact numbers are on our website www.robinsonselectric.co.uk for both shops or you can email using the contact form.

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Rated 5 out of 5 stars

Why did we not discover them earlier?

We are relatively recent arrivals in the area and, I must confess, unaware of the company. The manner of introduction was bizarre. I wished to purchase a specific soundbar system. I searched that company’s website and was directed to Robinsons. They, in fact, didn’t stock the particular system but provided a superior model and installed it at the price quoted for the inferior system. Whilst I probably could, at the risk to blood pressure and marriage, have installed it myself their engineer went above and beyond. I can’t recommend them too highly.

July 2, 2024
Unprompted review
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Reply from Robinsons Electric

Thanks Michael for the kind words. We do try hard to ensure what you buy is installed with as little hassle as possible, so glad all went well.

Rated 5 out of 5 stars

We have had a holiday cottage in…

We have had a holiday cottage in Lindale for 20 years.We have always bought locally and found Robinsons Electrical in Grange both friendly and professional.
Robinsons have always provided good service at all times.Thank you!

June 5, 2024
Unprompted review
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Reply from Robinsons Electric

Thanks for your kind words David, it's most appreciated

Rated 5 out of 5 stars

It pays to shop local …

Exceptional service from the two gentlemen who came to fit an integrated fridge/freezer in our static caravan. The job wasn't as straightforward as it should have been but they persevered and did an excellent job. Very competitive on purchase and installation price so would highly recommend based on my personal experience. Thank you Robinsons!

May 24, 2024
Unprompted review
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Reply from Robinsons Electric

Thanks Patricia for the great review - glad we could be of service

Rated 5 out of 5 stars

Unparalleled service

Absolutely brilliant service. Went above and beyond. Great experience from choosing items in the shop to having them installed. Would highly recommend. Thank you. We will be happy to use this shop again.

December 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Small is beautiful! A family firm who give a personal service. Something you don't get nowadays! Supplied us with a FreeSat box and a new tv. Very pleased with both. Would be happy to recommend and certainly would use again. Many thanks

October 17, 2023
Unprompted review
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Reply from Robinsons Electric

Thanks Maureen. Glad to have been of service

Rated 5 out of 5 stars

Excellent service

Excellent service installing a new TV for us and sorting out the problem with our aerial, we didn’t need a new one which was good, just replacement parts as it was full of water and dripping. Mike and Graham were very friendly and helpful. Graham sorted the aerial and Mike the TV set up and instructions.
Really pleased with the work they did and their attitude.
No hesitation in recommending them to everyone.

September 26, 2023
Unprompted review
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Reply from Robinsons Electric

Thanks Rosaleen for your kind words. Much appreciated.

Rated 5 out of 5 stars

Excellent sales and top rate installation service

Excellent assistance with selecting a TV for our needs but what stood out was the installation service: This included not only fitting the TV to the wall but hiding the cables in the studied wall, including power, aerial and a wired network cable. All in all a top rate service

March 31, 2023
Unprompted review
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Reply from Robinsons Electric

Thanks for the great review Stephen and glad we could be of service.

Rated 5 out of 5 stars

Excellent!

Graham & Mike fitted an integrated dishwasher we had ordered via Euronics.
Arrived on time, when they said they would, and did a great job in installing the machine and putting the cabinet door on. Took the old machine away, and left the kitchen clean & tidy.
Still too early to tell how good the machine performs, but if it's anything like Robinsons' service, it'll be first class!

February 8, 2022
Unprompted review
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Reply from Robinsons Electric

Thanks Local Guy for your review, it's very much appreciated

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Rated 5 out of 5 stars

You cannot beat the personal touch!

This was our first experience as a customer of Robinsons Electric and I have to say we were greatly impressed with the service. Courteous, helpful, totally professional and skilled.....it made our switch to a bigger TV screen so easy and a pleasure. Well done to all involved in this rather special family concern. A great asset to Lancaster and Kendal.

September 14, 2021
Unprompted review
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Reply from Robinsons Electric

Thankyou for the kind words.

Rated 5 out of 5 stars

Exceptional service

It was a TV fault that was fixed in a speedy and very efficient way.
Excellent service by engineers who really care and are passionate about the work they do.

August 11, 2021
Unprompted review
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Reply from Robinsons Electric

Thanks for the kind words Russ, much appreciated

Rated 5 out of 5 stars

Excellent advice

Excellent advice , and exceptional product and installation , from a long established local company. I would strongly recommend this company

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Enquired recently about Commercial TVs…

Enquired recently about Commercial TVs for our accommodation business. Phil was extremely helpful and, even though he couldn't supply to us as we were way outside the delivery area (Somerset!), he gave up a lot of time on the phone to advise what TVs we would be best sourcing even though it was of no direct benefit to him or his company. We ended up taking his advice and purchasing said TVs locally. People of Lancashire & Cumbria - you are very lucky to have such a firm as Robinsons Electric available to you!

February 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Hanging 65" Panasonic Oled TV on wall

Phoned to get a 65 Panasonic Oled fixed on my wall , great customer service from Phil with discussing with me what I wanted exactly ,and arranging an appointment as I work nights. Phil's son fitted the TV , very neat and professional job ,hiding all the cabling which I didn't think would of been possible. Also then went on to optimise the TV settings so I got the best possible picture.Very reasonable price for fitting which had been agreed prior with Phil .Thanks ,great job and will definately use Robinson's Electric again in the future .

July 12, 2020
Unprompted review
Rated 4 out of 5 stars

Great service and friendly staff

Great service and friendly staff. Has a problem with the equipment not set up in factory settings as they thought so it would program correctly for me. They can straight over to site to correct the issue.
Would use again

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

Panasonic TV

We've just purchased a Panasonic TV and stand from Robinsons Lancaster. Phil took the time to show us the different options available and quoted a very competitive price. The set was delivered promptly at an agreed time by Phil's son, who also works in the business. He set the TV up and explained the features in detail. There was no extra cost for delivery or set up. We're so glad we decided to buy locally. The TV is brilliant and the personal service first class.

January 6, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent service, products and price

My new washing machine arrived on time, delivered by two very knowledgeable, professional men. My machine works perfectly. Service at the shop in Kendal could not have been better. I no longer dread my appliances dying on me ... there is a local shop that will replace them, at a price the internet could not beat ... and with a smile. Excellent service on every front.

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

I sorry I can't remember the gentleman…

I sorry I can't remember the gentleman name, but he was excellent very patient with us explain how the radio we bought in very fine detail we both said my wife and l we could not I ask for more, a credit to your company.

November 12, 2019
Unprompted review

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