Robinson's Shoes Reviews 563

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a sales number for them to tell you to keep emailing Gemma and wait for a response, nearly 3 weeks now with Gemma telling me the delay is with Royal Mail I have asked for proof of her contacting Royal Mail still awaiting to hear from her??
I will not be ordering from this company again absolutely appalling customer service! I’ve never known a company to not have a direct customer service contact number to talk to someone direct about an order. Especially if they sell top market products .Still waiting to hear about a full refund on top of Christmas and items was bought as a birthday present a complete and utter let down! If I get a refund who knows? But I will be taking further action if no response within the next 5 days AVOID THIS COMPANY AT ALL COSTS
as not worth your time patience or money!

Brilliant retailer. Literally everyone I spoke to was saying that they were out of stock on the RM Williams Chinchilla boot. I found these guys via an internet search, their website stated that they were in stock, I contacted them for confirmation and was told yes if our website says we have them then yes we have them. I ordered the boots on Saturday and they were delivered on Wednesday, what can I say - Fantastic.

They do not have stocks. I ordered online and it was showing in stock. They try to sale you alternative. I requested cancellation and refund after to and fro email for alternative shoes. I am still awaiting for the refund with no communication. Why charge the money when you don't have the stock? Why it takes more than 2 weeks to refund the money? Bad business practice. I look forward to hear with my refund asap from Robinson shoes and close this saga. NEVER AGAIN TO BUY FROM THIS MERCHANT.

I ordered a pair of shoes that were shown as 'in stock' on the 28th of May. After not receiving a confirmation, I reached out on the 31st, only to receive a reply on the 3rd of June asking if I had picked up an email about a delay, which I hadn’t. I was then informed it would take 5-6 weeks for my order to arrive, which wasn’t ideal as I specifically wanted boots that were supposed to be in stock. Nevertheless, I agreed to wait.

On the 2nd of July, I received another email notifying me of further delays. After some back and forth, I decided to switch to a different pair of shoes that were supposedly available. However, I was asked to pay an additional £50, which I reluctantly agreed to on the 9th of July. I was reassured that the delivery would be with me the following week.

But, low and behold, it’s now the 9th of August—an entire month later—and I finally received my Barker Chelsea boots. This entire experience has been frustrating and disappointing, and I will never buy anything from Robinsons again.

Brilliant company. Fast efficient delivery and competent, helpful customer service.

Excellent Customer Service and quick despatch, cannot fault my experience with Robinsons.

Great customer service, fast shipping to Australia and great pricing. Very happy with Robinsons and will recommend to friends and family.

My favourite shoes were a pair of Barker Javrons, but they were a bit long in the tooth to wear at the wedding of a friend's daughter so I did a search for replacements. Robinson's came up as the best option for price and delivery and I ordered from them.

Sadly Royal Mail's service did not match that of Robinson's - longish story but they lost them.

I contacted the store for advice and James was super helpful. He processed the claim against RM, and helped me with a suitable replacement.

Add all that up and it's a clear 5* to Robinson's and 0 to RM

Bought barker shoes that weren't as expected due to barker changing manufacturing process to reduce costs. Robinsons responed quickly to my email and took the time to investigate and respond to my query. Very helpful would definitely use again.

Brilliant! Superb service, communication and free postage USA-Australia on Sale item by Barker. How can you fault that? :)

First of all, the product selection is great! I bought a pair shoes for my dad and 6 months later he asked for the same pair but a different colour because he loved the look and feel so much. Second of all, the sales department are extremely helpful and kind. I was dealing with 'James'. :)

Refund now received. It took quite a while, but I suppose Christmas etc. a bit to blame.

Great communication and prompt service. Also the best price I could find. 5/5

I ordered the Dubarry Galway Slimfit and further along the line I changed my mind about the colour.
This was never a problem and the boots arrived as per email.
Beautiful boots.
Both boots and Robinson Shoes well recommended.

I ordered a pair of Dubarry boots on 27th November 2021. I have regularly made contact via email with Robinson's to check on progress. On each occasion, James has always replied in a timely manner. Unfortunately my boots were not going to arrive pre-Xmas, so I made contact with James who provided an immediate credit and agreed to supply the ordered boots free of charge as soon as they come into stock.

I will upgrade my experience to 5 star once I receive the boots in the New Year.

I viewed 2 pairs of RM Williams boots January 2020 online when there was a sale price of 30% off and then eventually decided I wanted to buy them but the sale price at that time had expired as I was late in pressing the buy button. However, I emailed James and explained I wanted to buy 2 pairs and he thankfully honoured the discount. I live in the Middle East and they arrived within 36 hours. However one pair were faulty (manufacturing issue) so I explained to James and he confirmed they would replace at their cost. Due to Covid restrictions in movement and high cost of returning it took me 8 months to get them back to them in a more cost effective manner however I kept communicating to James and he was very patient. By the time they arrived back to the shop they had to wait for new stock to arrive in house from Australia but throughout the process James kept sending me updates and told me the anticipated wait time for the replacements. So two days ago, James emailed me to tell me the new boots would be on their way and within 36 hours they arrived in pristine condition. I thank James for his superior customer service. It may sound like a long time to wait for boots but given the restrictive conditions last year, the patience they showed in my delay in getting them back to them, and their expedient manner of getting them to me as soon as they received them, I highly commend him as he is a credit to Robinson’s. I understand that problems can occur not due to their own issues and if only all customer service was the same as his, we would all be happy customers. Top marks.

On 10th March I placed an order for two pairs of Dubarry boots.
One pair arrived and were too big. I returned them the same day. Robinsons received these on 19th March (signed for on Royal Mail website). I have not received a refund.
The other pair still haven't arrived 17 days later. I emailed Robinsons two days ago saying I wished to cancel the order for the second pair, and received no reply. I have left a telephone message and sent a further email. They took £728.00 from my Paypal account on 10th March and I have NO boots.
REVIEW UPDATE - after I posted this review, a very helpful person contacted me, explained my email had gone astray and now been found. The second pair of boots had already been despatched and they arrived with me yesterday. I have just received the refund for the returned boots (13 days after confirmation of receipt of return with them). They also offered to pay the return postage if the second pair were unsuitable.
It was a bit of a rollercoaster ride, but in the end they did put it right - although I do think nearly two weeks to issue a refund is a 'bit' unsatisfactory.

Much the same problem as a number of other reviews, they take the order and payment and subsequently inform you there's no stock. They encourage you to maintain the order for a small (10%) discount but fail to deliver, indeed I've cancelled my order after 7 weeks of waiting, promises of deliveries and me continually having to chase rather than being kept up to date. Nice enough staff but fail to deliver on the promise. I sincerely recommend you shop elsewhere.

**Update - Robinson's did go out of there way to rectify the situation and I am pleased with the result. I am told the website issues are being addressed.

Great shop. Item wasn't in stock so offered a discount. Item came back into stock much quicker than expected and they still honoured the discount and delivered within 24 hrs. Sadly the boots didn't fit (not their fault!) but they helped with the return (even calling Parcel Force for me). First class from James and Kenny. Highly recommended.

I have ordered Dubarry boots from here. They came really quickly and I have had no issues. I placed my order just before Christmas. My Order was sent to Cheshire.