Right from the start building cars,became an obsession. Then I wanted bigger things,it's been growing motorcycles,houses and still building more items. All delivered very quickly and well protected, a... See more
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Review summary
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What people talk about most
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Robotime makes some of the best book nooks and models at a really affordable price. The detail is beautiful in the kits and is high quality materials. Shipping costs are low here in the UK and deliver... See more
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I bought 2 different models - The Bakery Cafe and Cathy's Flower House. Both are very time consuming but well worth the effort!! They are adorable and make great displays and conversation pieces. Pay... See more
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We bought 2 models, the cannon and the (more advanced) space shuttle. We gave them to a 12-13 year old, thinking that he would need lots of guidance and help from us. He LOVED putting them tog... See more
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Company details
- Toy Store
- also in
- Handicraft
About Robotime
Written by the company
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting.
VISIT OUR WEBSITE Contact usContact info
23 South Front Street, 08079, Salem, United States
- service@robotime.com
- robotimeonline.com
4.5
Excellent
8K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Misleading site information
Website said my item was in stock and would arrive within a week. Heavily influenced my decision to buy from you. Item was not shipped for multiple weeks! why even bother listing incorrect info unless it is to scam?
August 3, 2026
Reply from Robotime
Hi there, thank you for taking the time to share this, and I'm truly sorry. You're right to expect that what's shown on our site reflects what we can actually deliver, and it's frustrating when an item is listed as in stock with a one-week arrival and then doesn't ship for weeks — that's not the experience we want anyone to have. I'd really like our team to look into what happened with your order and with the stock information, so please email us at service@robotime.com with your order details and we'll follow up with you directly.
Reply from Robotime
Hi Ed, thanks so much for the kind words! It's great to hear that you simply enjoy the build—that's exactly what we hope for with every kit. Wishing you many more happy building hours ahead!
Item not delivered :-(
I ordered the item 4 weeks ago and have not received it. Ordered Sept. 12, review written Oct. 10th. If the item shows up, I'd be happy to update this review.
September 12, 2026
Reply from Robotime
Hi Andrew, thank you for letting us know, and I'm truly sorry your order still hasn't arrived four weeks after you placed it—that's a long wait, and I completely understand the frustration. Please email us at service@robotime.com with your order details so our team can look into the delivery status and get back to you directly. We'll do our best to sort this out for you, and if the parcel does turn up in the meantime, we'd be glad to hear from you.
Easy to order and doesnt take long to…
Easy to order and doesnt take long to get here. And because its a gift for hubby, was good that he couldn't see what it was when it arrived
September 12, 2026
Reply from Robotime
Hi Suzanne, thanks so much for the lovely review! It's great to hear that ordering was easy and that your gift arrived so quickly, and even better that it stayed a surprise for your husband until it got there. We hope he loves it!
Reliable service sending to Australia.
August 1, 2026
Reply from Robotime
Hi Suzanne, thank you so much for taking the time to share this! It's wonderful to hear that our service has felt reliable for you, even with shipping all the way to Australia. Thanks again for your kind words and your support.
I have not received an e-mail that the…
I have not received an e-mail that the item I purchased has been sent. When I ordered it, the resupply was for September 22, 2026. I have not received the item either.
September 12, 2026
Reply from Robotime
Hi Mark, thank you for letting us know, and I'm sorry you haven't received any shipping confirmation or your order, especially after waiting since the expected restock date. That kind of wait is genuinely frustrating, and I understand your concern. Please email us at service@robotime.com with your order details so our team can check the status and get back to you directly.
Good news great fun
Great service quick delivery and answered all my question promptly and send missing parts ASAP
September 11, 2026
Reply from Robotime
Hi Ashley, thank you so much for this lovely review! It's great to hear that our team answered all your questions promptly and got the missing parts sent out as quickly as possible, and we're glad the delivery was quick too. We'll gladly share your kind words with the team—thanks again for taking the time to write this!
Reply from Robotime
Hi Rob, thank you so much for the kind words about our service! It's great to hear that everything was handled efficiently for you. We really appreciate you taking the time to share this, and we're always happy to help.
I ordered dust covers
I ordered dust covers. All came in great condition. Assembled quickly and I’m very happy with the results.
September 11, 2026
Reply from Robotime
Hi Marcia, thanks so much for the lovely review! It's great to hear that your dust covers arrived in such good condition and that they went together so quickly—and even better that you're so happy with the finished results. Thanks again for taking the time to share this!
Reply from Robotime
Hi Kerry, thanks so much for the lovely feedback! It's great to hear you're happy with the product and that it arrived right on time. We really appreciate you taking the time to share this.
Purchased item over a month ago and…
Purchased item over a month ago and still have not received the item
September 10, 2026
Reply from Robotime
Hi Brian, thank you for letting us know, and I'm truly sorry your order still hasn't arrived more than a month after you purchased it—that long wait is completely frustrating, and we understand your concern. Please email us at service@robotime.com with your order details so our team can look into the delivery status and get back to you directly.
Amazing quality and very engaging kits
Amazing quality and very engaging kits. Highly recommend.
September 9, 2026
Reply from Robotime
Hi Dilip, thank you so much for the wonderful review! It's great to hear that the quality impressed you and that you found the kits so engaging. Thanks as well for recommending us—that really means a lot.
Wonderful company and nice products
I totally love your products and I've had great response whenever I've needed to message you all.
September 9, 2026
Reply from Robotime
Hi David, thank you so much for this lovely review! It's wonderful to hear that you love our products and that our team has always been quick to help whenever you've reached out. We'll gladly share your kind words with them—thanks again for your support, and happy building!
Great Place!
Every encounter with Robotime and especially working with Markee is outstanding. Great place overall and will continue to buy more from thrm kn the future.
August 26, 2026
Reply from Robotime
Hi Sandy, thank you so much for this wonderful review! It's great to hear that every encounter with us has been outstanding, and especially that working with Markee stood out for you—we'll gladly pass your kind words along. We're delighted you'll be back for more, and we look forward to your next order!
super maquette à monter
super maquette à monter , reposant , beaucoup de patience ,
September 8, 2026
Reply from Robotime
Bonjour Philippe, merci beaucoup pour votre retour ! Nous sommes ravis que cette maquette vous ait plu à monter et que vous ayez trouvé le montage reposant. Il faut effectivement un peu de patience, et cela nous fait plaisir de savoir que ce moment était agréable pour vous. Bon assemblage pour la suite !
Reply from Robotime
Hi Bev, thank you so much for the lovely review! We're delighted to hear you love the item. Wishing you lots of enjoyment with it!
I stayed of the straight and narrow and…
I stayed of the straight and narrow and got another make , ??,not a patch on yours , yours is explain much better, and after care is second to none, keep up the good work, someone has asked me to make them one for Christmas any ideas??👍👍🤔
September 7, 2026
Reply from Robotime
Hi William, thanks so much for the lovely review! It means a lot to hear that our explanations and aftercare stood out for you, and we’re glad ours compares so well. For the Christmas request, if you let us know what kind of kit they might like, our team would be happy to suggest a few ideas—just email service@robotime.com and we’ll help you pick something.
Reply from Robotime
Hi Tannaz, thanks so much for the lovely review! It's wonderful to hear that you loved building your own Gramophone and enjoyed the challenge along the way. Enjoy your next build—happy building!
Fast shipping and well packed
Fast shipping and well packed. Is always enjoyable to build these puzzle kis
September 6, 2026
Reply from Robotime
Hi Eric, thanks so much for the lovely review! It's great to hear the shipping was fast and everything arrived well packed, and even better that building these kits is always such an enjoyable experience for you. Enjoy your next one—happy building!
A month has gone since the order was…
A month has gone since the order was placed and all I have is info that you are preparing the order. No matter what,clear communication would be appreciated.
September 6, 2026
Reply from Robotime
Hi Henri, thanks for taking the time to share this, and I'm sorry your order has been sitting at the preparing stage for a month—I can fully understand the frustration, and you're right that clearer updates would have made a real difference. Please email us at service@robotime.com with your order number so our team can look into what's happening and come back to you with a proper update. We'll make sure you're kept in the loop from here.
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