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Rockdoor Reviews 747

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its outstanding quality, solid feel, and attractive design, noting how it enhances the appearance and security of their homes. Many people appreciate the excellent service and the professionalism of the staff, who are often described as helpful and efficient during the installation process. However, some people were dissatisfied with the warranty, finding it difficult to claim and noting that it often relies on the installer's continued operation. A few other people also felt that the product quality can be inconsistent, with some experiencing issues like warping, bubbling, or cracking of the doors after a relatively short period.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the outstanding quality, security,... See more

Quality

People report positive experiences with quality, often praising the outstanding craftsmanship, solid feel,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the high-class... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Warranty

Clients share negative opinions on warranty, with many expressing frustration over its perceived... See more

Based on these reviews

Rated 5 out of 5 stars

I have recently used these guys to install a new Rockdoor on my home and I honestly couldn’t be happier with the result! It has completely transformed the look of my home, replacing my old woooden doo... See more

Rated 5 out of 5 stars

Had Rock doors fitted to the front and back of the house , really pleased with the excellent quality and fit of the doors. We used Broadview Windows ( one of their recommended fitters) and they we... See more

Rated 5 out of 5 stars

Amazing new Rockdoor . Fantastic solid quality door , finished off absolutely perfect with a high attention to details . The guys at McDermott Windows Blackburn were nothing more than 100% prof... See more

Rated 5 out of 5 stars

Recently had our new Rockdoor order supplied and fitted by Rockdoor Burnley. Carrie, an asset to the shop was very helpful and very patient. We were able to discuss the varied options without an... See more

Company replied


Company details

  1. Door Manufacturer
  2. Door Supplier

About Rockdoor

Written by the company

Love your Rockdoor

The UK's most secure composite door. Designed and built in Britain for nearly 30 years.

Rockdoor Astoria composite door

Exclusive Design
and Innovation

From distinctive door styles to stunning glass designs and bespoke furniture, every product we create is crafted with timeless design and built to last.

Rockdoor front door

Our range includes front doors, back doors, stable doors and French doors – each created with individuality in mind. With distinctive styles, bespoke S-Glaze technology, and a carefully chosen colour palette.

Rockdoor security

Security
Built In, Not Added On

What truly sets a Rockdoor apart is what lies beneath the surface. From reinforced inner frames and high-density cores to secure glazing and advanced multi-point locking systems.

Every Rockdoor is rigorously tested to meet and exceed demanding security standards, giving you complete confidence that your home is protected day and night.

Trusted
by Over 1 Million Homes

We've earned the trust of over a million homeowners across the UK by combining innovation, craftsmanship, and an unwavering commitment to quality.

Rockdoor Hudson
30 Years
1M+ UK Homes
30+ Styles

We are different. We are Rockdoor.


Contact info

4.2

Great

TrustScore 4 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Having installed many alternative…

Having installed many alternative composite doors and having 35years experience in the glazing industry RockDoor is by far the best.

Rock Door is now our preferred supplier as we know our customers will have complete peace of mind for years to come with a high security product

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

As an installer of doors and windows…

As an installer of doors and windows for over 12 years I was very impressed with the quality of the Rockdoor.
So much so I have installed one on my own house. The service from the Team in Eastbourne was great .
I really liked the attention to detail and the quality parts used , hinges are brilliant

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

At DF Home Solutions

At DF Home Solutions, we take great pride in supplying and fitting Rock Doors, and the feedback from our customers speaks for itself. The quality of the product is outstanding—strong, secure, and built to last, while also looking fantastic on any home.

Our customers are always impressed not only with the appearance of their new door but also with the difference it makes in insulation and noise reduction. It’s a product that truly delivers on both style and performance.

We make sure every installation is completed to the highest standard, with careful attention to detail and a clean, professional finish. Seeing how happy our customers are once the job is complete is what makes it all worthwhile.

If you’re looking for a door that combines security, durability, and great looks, Rock Door is an excellent choice—and at DF Home Solutions, we ensure it’s fitted perfectly every time

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do some research

I have a second Rockdoor that has developed a fault within a couple of years. The first one bubbled and the second one has cracked around the windows. I bought a Rockdoor based on some brief research of the brand. In hindsight I perhaps should've dug a bit deeper. The product quality is clearly inconsistent and the warranty rules are not customer friendly, make sure you check them out before purchasing. Rockdoor push you on to the door fitter and take no responsibility. I now know why the guy that fitted my back door said he wouldn't touch a Rockdoor. I will not be buying a Rockdoor again.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Love my new rock door

Love my new rock door.

Great experience. Lots of support with
picking the design and features. Brilliant job of fitting.

Would recommend

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Our rock door has developed a fault and…

Our rock door has developed a fault and even though it comes with a 10 year warranty the manufacturer up until now has not replied to us.. Has been going on for about a year now.
I wrote a review on 8th Feb, Rockdoor replied on 9th Feb saying that they were dealing with my installers claim and they were manufacturing my new door. Well I have heard nothing since and this is over a month now. I amended my review to 3 stars as Rockdoor came back but I have now given them 1 star again. I would like to ask Rockdoor where my new door is?

March 14, 2025
Unprompted review
Rockdoor logo

Reply from Rockdoor

hi Liz, your replacement has been manufactured and is at the local trade counter for your installer to collect, the depot manager has contacted your installer, he has asked them to contact you and arrange a convenient time to carry out the replacement for you, we always act as quickly as possible to resolve any warranty claims and apologize that your installer has not been in contact with you sooner, please rest assured that we have issued a replacement and we are positive that your installer will be in touch very soon to arrange the installation for you.

best regards

Rockdoor Customer Support

Rated 5 out of 5 stars

New Rockdoor - easy 5*!

I have recently used these guys to install a new Rockdoor on my home and I honestly couldn’t be happier with the result! It has completely transformed the look of my home, replacing my old woooden door with a sleek modern design that instantly boosts the appeal of the house! The difference is incredible; it genuinely feels like a completely different entrance. It also feels incredibly solid and secure! The fitter did a superb job and even kept the place neat and tidy throughout the installation! I would 100% recommend these guys!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Rockdoor – failure to honour warranty / supply of faulty goods

We purchased a Rockdoor to supply to a fitter for a supply-and-fit installation to his customer. The original Select door failed within the warranty period, developing a crack in the door slab.

Because the Select range was discontinued, Rockdoor replaced it under warranty with an Ultimate door, which is marketed with a 10-year warranty.

Less than one year later, the replacement Ultimate door has also failed and is starting to swell.

Rockdoor are now refusing to take responsibility, stating they are only honouring the warranty of the original door, not the replacement. This is unacceptable.
You cannot replace a faulty product with another faulty product and then deny responsibility when that replacement fails.

The replacement door was supplied by Rockdoor, branded as a superior product with a 10-year warranty, yet it has lasted barely a year. Rockdoor are effectively avoiding accountability for supplying defective goods.

First door: cracked slab
Second door: swelling
Outcome: no support, no resolution, no responsibility taken

This has left both the installer and end customer out of pocket and seriously damages trust in the brand.

Please avoid this company.

February 20, 2026
Unprompted review
Rockdoor logo

Reply from Rockdoor

Hi David,

Thank you for your review. We are sorry to hear that you are dissatisfied and would like to clarify the situation.
The original door supplied was covered by a manufacturer’s warranty which expired in 2023. Our records show that a replacement door was supplied over three years ago under that original warranty claim. We have no record of supplying any further replacement doors since that time.
As previously explained by our customer service team, warranty cover applies from the date of the original purchase and does not reset with a replacement supplied under warranty. The warranty period for the door in question expired three years ago.
Despite the warranty having lapsed, our customer service team have acknowledged your concerns and offered to supply a replacement door at a significantly supported rate as a gesture of goodwill. Unfortunately, this offer was declined by you.
We do not accept that we are avoiding responsibility. We have responded, reviewed the case in line with our warranty terms, and provided a resolution option even though the product is now well outside its warranty period.
If you would like to reconsider the supported replacement offer, our team would be happy to assist further at customerserviceteam@gap.uk.com.

best regards

RockDoor Customer Support

Rated 3 out of 5 stars

Our rock door has developed a fault and…

Our rock door has developed a fault and even though it comes with a 10 year warranty the manufacturer up until now has not replied to us.. Has been going on for about a year now.
We bought a premium door for peace of mind
We are now waiting for our replacement door which hopefully be soon

February 8, 2026
Unprompted review
Rockdoor logo

Reply from Rockdoor

Hi Liz

We’re sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing our records, we can confirm that your installer has submitted the warranty claim details and that a replacement door is currently being manufactured at our production facility. We understand how important peace of mind is when investing in a premium product, and we regret any frustration caused by the time taken to reach this stage. Please be assured that your claim is being progressed, and we are working to have the replacement supplied as soon as possible to your installer.

best regards

Rockdoor Customer Service Team

Rated 1 out of 5 stars

Very dissappointed with this door

Very dissappointed with this door. The door doesn't shut flush to the frame and its so difficult to open. The locking mechanism is very stiff and requires several complete rotations of the thumb turn inside or the key outside to open it.
What is the use of security when you are frightened of being shut in or locked out of your own home!

The thumb turn with atk lock should not be sold with the rock door as completely unsuited to handle the closing mechanism. At the very least the company should steer customers away from this type of lock. We have beem told that now it's fitted there isn't an alternative fitting that can be installed to mitigate these problems.

We have only been using this door for 6 weeks but are thinking of replacing it with a more user friendly product.

February 1, 2026
Unprompted review
Rockdoor logo

Reply from Rockdoor

Hi Andrew

We’re very sorry to read how disappointed you feel about your new Rockdoor and we completely understand how important smooth, reliable operation is for your peace of mind and day-to-day use.
A member of our team has been in contact with you to ensure that the correct final checks were carried out following the installation of your Rockdoor, as these adjustments are essential to achieving the smooth and correct operation the product is designed to deliver. These checks form part of the 5-star installation guidelines that every Rockdoor Trusted Installer (RTI) is fully trained to complete at the end of the fitting process.
If you located your installer via the link on our website, this directs customers to our network of approved RTIs. Your installer is able to carry out a number of on-site checks and fine adjustments to ensure the door is aligned and operating exactly as intended, including the closing action and locking performance you’ve described.
We truly want you to feel confident and comfortable using your door, so if any concerns remain, please continue to work with our team and your installer so the necessary adjustments can be reviewed and resolved as quickly as possible. Your experience is very important to us and we are committed to helping you achieve the performance you should expect from your new Rockdoor.

best regards

Rockdoor Customer Service Team

Rated 3 out of 5 stars

Guarantee

We had a Rockdoor installed 3 years ago. We now have a problem with the locking system which from research seems common with this type of door. Unfortunately for us the company who installed it went into administration, however they had left us with the leaflet detailing the 10 year guarantee (no company name was on it so we thought we could get it repaired).. Today we found out that the guarantee is worthless and we have to pay for the parts and labour. Have to say we are not happy with the fact that this is not made clear in any paperwork or even on the Rockdoor website which makes the guarantee a huge part of their sales. I have spoken to the company today, they respond quickly but made it clear we have to pay.

January 26, 2026
Unprompted review
Rated 3 out of 5 stars

Heritage Plus Lock Issues

Love the look and quality of the door. Had it fitted a few months ago.
Im not sure about the Heritage Plus Lock
Not sure if its the design of the lock and usual to need to push the door (from the inside) or pull (from the outside) of the door in order to unlock it? Could this be a fitting issue? I have issues with keys that I’ve had cut too. They do not unlock the door smoothly at all. I realise that this could be a cutting issue but how can I guarantee any further keys cut work properly? I had them done at Timpsons

January 10, 2026
Unprompted review
Rockdoor logo

Reply from Rockdoor

Hi Mike,

Thanks for taking the time to leave a review, we did reach out to you for some more information to help us locate your door and installer, but did not get sent this info, with the Heritage plus lock escutcheon or bar handle configuration and because of the flipper Q-lon gasket, light pressure is required when locking the door internally and a light pulling action when on the outside of the property upon locking compresses the gasket and allows for the chamfered compression hooks to engage in the lock pockets smoother, we do have this information in the RockDoor brochure in the "locks explained" section, the Cylinders we use are TS007 diamond standard ATK 3* cylinders manufactured specifically for Rockdoor, the keys in blank form are available through our customer support team at customerserviceteam@gap.uk.com they are a specific type of key that is only available though our team in blank form to then be cut at the locksmiths, you must order the key blanks through Rockdoor/Gap.

Best Regards

Rockdoor Customer Support Team

Rated 5 out of 5 stars

This is not just any old front door …….. its a Rock Front Door installed by RKP Great Yarmouth 5*+

After seeing my stepsons Rock Door in 2024 - as a perfectionist myself running an interior decorating business - quality & service rank as very important for me.
RKP based in Bessemer Way Great Yarmouth Norfolk - Did my stepsons install - as a typical tradesperson myself we tend to look close at the finer detail!
I was blown away by the high class installation ….. not to mention how amazing the Rock Door itself was!
My wife & i made an appointment with RKP ….. Melissa was our contact… amazing lady!

Rob Parker was booked in to survey & discuss our quotation.

This guy is a wealth of knowledge and clearly takes pride in his company i said i was very fussy… & attention to detail with the installation was as important as buying a top quality door.

We chose:

Manhattan Rock door. Onyx Black outer leaf and frame, White inner leaf and frame. Misted glass, Stainless steel lever handle with contemporary letter box. Side panel with Onyx black frame outside, White inside, Misted laminated glass. Low aluminium threshold.

I haven’t met a nicer guy in the double glazing industry in 45 years!
Robert is such a great guy
We paid our deposit & the installers
Bob & a couple of others protected our home inside whilst they worked….
They where not fazed by me hovering
around asking questions & took pleasure in being able to answer.

Impressive fitting team!

The end result is we have the best front door in the street!
And are overwhelmed by RKP …. And have now added us to their many list of satisfied clients!

We wholeheartedly recommend RKP & Rock Doors
Great door
Great setvice
Great care and attention to detail
🏆
A company who care!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with new Rockdoor

Early days, but very happy with our new Rockdoor installed by Home Smart Windows. Looks great, and installation by a great team went smoothly.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing new Rockdoor

Amazing new Rockdoor .
Fantastic solid quality door , finished off absolutely perfect with a high attention to details .
The guys at McDermott Windows Blackburn were nothing more than 100% professionals .
Cracked on with the job , removed the old doors and side windows and cleaned up after themselves to leave everything immaculate.
New door looks amazing and feels solid and secure with the extra element of not feeling any draughts anymore

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Unfit for purpose.

Had two doors fitted in 2014, front south facing door never used, this summer noticed symmetrical cracks on either side of glass panel. Fitter said could only quote for new door as now out of warranty.

Read hundreds of reviews noting stability affected by UV causing same cracking and warping particularly on dark colours.

Door clearly not fit for purpose hence decision to progress via 2015 Consumer Rights protection.

Update to response from Rockdoor - Door sold as high quality and long lasting - advertised as

‘ 12. Cost-Effective Investment
While composite doors may have a higher initial cost than uPVC or standard wooden doors, their long-term benefits make them a cost-effective investment.

Long lifespan (20-30+ years)
Reduced maintenance costs
Lower energy bills due to better insulation
When you consider durability, security, and energy efficiency, a composite door is a smart investment that saves you money over time’.

Misleading and you would not expect to pay £2000 for a door to last 10 years.

All legal options will be explored including false advertising.

Second response to RockDoor

I am fully aware of the six year rule but are you aware of the implications of advertising that your product lasts 20- 30 years (45 in a different advertisement).

Plus reasonable expectations of the lifespan of a ‘high premium’ external door.

Your doors fail the test of time in Sun exposed environmental conditions and consumer evidence strongly suggests’ they are not UV resistant particularly those of dark colour.

Your business model tries to circumvent responsibility for these manufacturing/ material issues to fitters.

December 2, 2025
Unprompted review
Rockdoor logo

Reply from Rockdoor

Hi Bev,

Thank you for your review. We’re sorry to hear about the issue you’ve experienced with your door. Rockdoor provides a comprehensive 10-year warranty, which, like any product warranty, runs from the date of the original invoice. Any claim made outside of this timeframe falls outside the agreed warranty period and therefore cannot be processed as a quantifiable claim.
We understand how disappointing it can be to encounter a problem after many years of use, and we appreciate the concerns you’ve raised. However, once the warranty has expired, we are unable to offer a replacement under warranty terms.
If you would like further guidance or would like us to review the door for a replacement quotation through your installer, please ask your installer to refer to this review.

****update to reply of claim unfit for purpose****

Under UK consumer law, “fitness for purpose” falls under the Consumer Rights Act (previously the Sale of Goods Act before 2015) which applies to your purchase, although this applies contractually between the sale of the door from your installer to you, you have no direct contract with Rockdoor. This protection ensures that goods are expected to be of satisfactory quality, fit for their intended purpose, and last a reasonable amount of time. However, this protection does not create an unlimited timeframe for claims. In England and Wales, consumers can bring a claim for up to six years from the date of purchase if they believe the product was not fit for purpose at the time it was supplied. After six years, the law considers the limitation period expired, and no claim can be pursued through the retailer/installer or the courts.
So, while our manufacturer warranty runs for 10 years from the date of invoice to your installer, any claim made on the basis of “fitness for purpose” must legally be raised within six years with your installer. Beyond that period, the product is considered outside the statutory timeframe, and no claim can be progressed under consumer law.

best regards Jason @ Rockdoor

Rated 5 out of 5 stars

Fantastic Door

Absolutely fantastic door and service. The team at Rock Door were really supportive from the first day up until installation. The door itself is of great quality as well as the fitting. Would definitely recommend!

November 24, 2025
Unprompted review

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