Rocket Gardens Reviews 

370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the vegetable and flower plants arrive in exceptionally healthy condition and are securely packed using sustainable materials. Many buyers also appreciate the extremely helpful care guides included with their orders and the reliable updates provided throughout the shipping process. However, some customers also noted frustrating experiences with delivery delays, missing items from their packages, or receiving weak plants that struggled to grow properly. A few other people also felt that customer service and support fell short when attempting to resolve these persistent shipping and stock problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and health... See more

Quality

Consumers find quality to be positive, highlighting that the plants arrive healthy, strong, and in excellent... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in experiences. While many... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers praise the excellent packaging,... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

The packaging and planting instructions were perfect. Despite DPD not bothering to deliver (drove straight on past our house- I watched the tracker- the box well labelled "live plants let me out"-... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.2

All reviews

(370)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

A five star experience.

I have just unpacked my order from Rocket Gardens.
Beautifully packaged plants delivered with care.
Strong healthy looking plants with good roots and I hope and expect they will grow on well subject to weather conditions.
I was kept informed of anticipated delivery and possible delays at all times.
Rocket Gardens is clearly a reliable company seeking and achieving very high standards. A refreshing experience in today's environment.

June 23, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Beth,
Thank you so much for your lovely comments. We are so glad your plants arrived safely and you felt well-informed throughout the ordering and delivery process.
We hope you enjoy growing your plants.
Kind Regards,
Rocket Gardens

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Rated 2 out of 5 stars

Tomato plug plants

Ordered tomato plug plants.
Dispatched late out of the timeframe given, however had good communication once I'd emailed them about this.

However, the plants that came are pathetic. Looked half dead on arrival but persevered and followed the instructions. They havent died, so no point emailing for a refund. But after 2 weeks they are still weedy little twigs and I'd be amazed if they even produce flowers, let alone tomatoes.

June 4, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Jen,
We are sad to hear you were not happy with the condition of your plants. We're also sorry to hear you didn’t feel you could email us for support. Please know that we’re always here to help in any way we can. If you would like to get in touch with us via email with some photos of the plants we would love to help put things right. (queries@rocketgardenshelp.co.uk)
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Happy customer :)

Great choice of plants and they arrived in great condition. I was warned that it would take a couple of weeks but it was worth waiting for.

June 22, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Karen,
Thank you so much for your comments. We are glad to hear you appreciated our range of plant available and that your order arrived safely. It's great to hear you were also happy with our communication with you regarding dispatch times.
We hope you enjoy planting your beans.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Good quality and in good condition

Plants we ordered were a good size and in good condition, they were still moist when they arrived which was a pleasant change to what the"big boys" do. They did well letting us know when they are about to be dispatched, and when they had been.

Would definitely use again

June 20, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Cassandra,
Thank you for your feedback we are happy to hear your plants arrived safely and you felt well informed about the progress of your order.
Happy planting!
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Love my plants from Rocket

Love my plants from Rocket

So well packed and protected, all nice and damp and moist , nicely trimmed ready to plant

Look great and looking forward to see them grow

thank you very much

June 20, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Duncan,
Thank you for your review. We take care in packing the plants carefully, it's great to hear they arrived safely and ready to plants.
We hope you enjoy growing your Rhubarb this year!
Kind Regards,
Rocket Gardens

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Rated 5 out of 5 stars

Amazing quality plants and beautifully…

Amazing quality plants and beautifully packaged. So much care has obviously been taken with them.

June 20, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Laurie,
Thank you for your comments, we appreciate you taking the time to leave a review. We are glad your plants arrived safely and well packaged for their journey to you.
We hope you enjoy growing them this year.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

I am always sceptical about buying…

I am always sceptical about buying plants through the post but this company have everything covered. I'm so impressed. Their information is spot on, their packing is brilliant and the plants all survived the journey.
The choice of seedlings is excellent, they source plants I've never seen offered anywhere else.
I've tried every plants through the post company and some are better than others many get it almost spot on. I had no reason to contact customer service but replacements are offered with a photo of the plants.
I've no hesitation in recommending them.

June 20, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Sheila,
Thank you for your lovely comments. We are so pleased you were happy with your delivery and enjoyed the range available on our website. We are grateful for your recommendations too. We hope the flower plants you ordered brighten up your garden this summer.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Mini Year Round Veg Patch is a game changer!

I was extremely lucky to receive a Mini Year Round Veg Patch gift voucher from a friend this year. So far I've received two deliveries of the most beautifully packaged, carefully pre-grown vegetable plant plugs which has (frankly helped me leap-frog the hardest part of growing from seed) and allow me to plan out my raised beds with a bit more promise. Growing is new to me, as it's only my second year - but I can see that this is a game changer already! Brilliant company to deal with. Loads of delivery communication. Splendid service!!

June 13, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Jo,
Thank you so much for your lovely feedback. We are so glad you enjoyed receiving your plug plant delivery and they arrived safely and well packaged for their trip.
We hope you can enjoy harvesting your veggies this year.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Just wanted to say how pleased I was…

Just wanted to say how pleased I was with the veg plants delivered today.
I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn't give a damn about live plant delivery. They've been obviously shaken around or even delivered upside down even when clearly marked.

I like your packaging, and this enables a small leway for the courier delivery "accidents" to be kept to a minimum.

June 16, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Steve,
Thank you so much for your feedback. We are so glad your plants arrived safely and well packed for their journey. We have worked hard to be able to deliver your plants in plastic free packaging that keeps the plants secure enough for their trip.
We hope you enjoy planting them in your garden.
Best Wishes,
Rocket Gardens

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Rated 5 out of 5 stars

Excellent experience buying from this company.

I ordered a couple of things and found the price reasonable. I found there was a large selection and some quite interesting plugs. I received my order yesterday and the plants look lovely and healthy. I was particularly impressed with how they were packaged. They were done with such care and it looked lovely! (Almost felt like I was unwrapping gifts) Thank you! I will certainly order again.

June 16, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Jade,
Thank you for your feedback, we are delighted to hear you were happy with your order. We're so pleased you enjoyed unboxing your plants and we hope you enjoy planting them too.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Rocket Gardens are a wonderful site

Rocket Gardens are a wonderful site. Our leeks have arrived in brilliant condition. Such care has been taken with the packaging.
Will return to this site many, many times.
What a wonderful team to buy our veg from. Thank you so much.

June 16, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Margaret,
Thank you so much for your lovely comments. We are so glad your plants arrived safely and well packed for their journey. We hope you enjoy growing your leeks and you get a plentiful harvest this year.
We look forward to sending you plants in the future too.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Shocking quality

Ordered quite a few veg plants. On delivery some were snapped or half dead. I emailed complaining they sent only half of what died. Lo and behold these died too. I also had plants from 3 other places all of which are doing great. Definitely wouldn’t buy from here again.

May 17, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Michelle,
I am sorry to hear you were not happy with your Rocket Gardens plants. Our customer service team have been in touch and have requested further confirmation of the plants affected as the information provided initially suggested not all plants had perished.
Although we packed your plants with great care, occasional problems can still occur. If there’s an issue with your order we ask that you contact us within 7 days of delivery with clear photos of the affected plants so that we can organise for new replacements or refunds to be issued.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

What sets Rocket Garden apart from…

What sets Rocket Garden apart from other garden produce suppliers is their exceptional customer service. They genuinely listen, act quickly, and resolve issues without any fuss.

I accidentally placed a duplicate order and, before I even had a chance to email them, I received a message from Aston asking if I'd meant to place two orders and whether I'd like a refund. This was at 7pm, which really impressed me.

The quality of their products is also consistently excellent. I've been buying plants and plugs for my allotment from Rocket Garden for the past two years, and they have never let me down.

Their packaging is another area where they stand out. The plugs arrive in a sturdy box with clear labels and instructions. Even individually wrapped plug plants are carefully packaged in brown paper, clearly labelled, and always arrive in superb condition. Best of all, the packaging is compostable, from the paper wrapping to the robust cardboard box.

There's also a thoughtfully produced catalogue tucked inside, packed with growing tips and plenty of tempting plants and plugs. Be warned – it's very hard not to order more!

In my experience, Rocket Garden excels in customer service, product quality, and packaging. I wouldn't hesitate to recommend them.

June 15, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Shirley,
Thank you for your lovely comments. We are glad your plants arrived safely and well packed for their journey. It's great to hear Aston was available and able to help with your duplicate order.
We're delighted you enjoyed our growing guide and look forward to sending you more plants in the future.
Best Wishes,
Rocket Gardens

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Rated 5 out of 5 stars

Thank you for the excellent quality…

Thank you for the excellent quality plug plants, delivered as promised.
Communication was excellent and my request to delay delivery by a week as I was away was handled perfectly.
Plugs arrived, very well packaged and are now planted out and looking very happy.
Would use this company again.
Thank you

June 11, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Keith,
Thank you for taking the time to leave a review. We're so glad your plants arrived safely and we were able to accommodate your delay in delivery too.
We hope you get a good harvest of beans and fennel this year.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Organic bliss!

I found this company completely by chance after searching for organic plants. If you are interested about how important organic gardening is (not just for stuff we eat but for anything we put in our soil), have a look at some of Dave Goulson's work.
I was kept informed of when the plants would likely be dispatched and appreciate that living things don't always stick to a schedule. I'd much rather wait for strong healthy plants.
Very pleased with the packaging and healthy plants. Fingers crossed they grow!
Great communication after I had to query something which turned out to be completely my fault - Paige was very kind and forgiving of my mistake.
I'm definitely going to be ordering again

June 11, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Emma,
Thank you so much for your lovely feedback, we really appreciate your comments. We're so glad your plants arrived safely and you felt well informed throughout the ordering/delivery process.
We're happy that Paige was able to assist you with your query.
We hope your plants continue to grow well.
Best Wishes,
Rocket Gardens

Rated 2 out of 5 stars

Unsatisfactory first experience with buying plugs online

Overall, my first experience buying plugs online was not a good one. I'm not sure this is down to Rocket Gardens or the concept of mailing vegetable plugs in the post. The reason for buying plugs was due to cold weather in early May threatening my planted-out cucurbits (and wanting some peppers for the 2026 season).

The plugs themselves arrived mostly alive (visually), but the plants were far too big for the size of the plugs and appeared very fragile, with the cucurbits especially long/leggy; if planted from seed and potted on normally, the root system would be much bigger for such a plant than what they were supplied with; my 14-day-old germinated Kuri's have thicker stems than the ones I got from Rocket. This may have contributed to the outcomes they had when planted out, which weren't great (more on that in a moment).

Of the plugs, only three (of six) Uchiki Kuri plants are surviving as of 13/6/26, a few weeks on. 3/3 Blue Kuri have perished, with their stems having rotted away. Two of three Waltham Butternut have passed from similar outcome (rotten stem). All the tomato plants are still alive, but appear to either have stalled or are in the process of a slow demise. All sweet peppers are alive and appear to be surviving, but haven't shown growth. All plants were planted into 2:1:1 compost/perlite/vermiculite mix with BFB base and staked where necessary (the leggy cucurbits, specifically). I do not fault my technique: I have not suffered a single loss so far this year, not even my Tahitian Squash which survived the near-zero temps at the start of May, and have had Kuri seeds planted the day my shipment from Rocket arrived literally outpace the plugs I got from Rocket.

Communication was stellar, delivery was stellar- I just don't think the plants themselves were grown in such a way that they would be suitable for postage and later planting.

2 stars because the tomatoes and peppers are still alive and somewhat growing, -3 stars for all the poor cucurbits that have died/are dying.

May 10, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Sebastian,
I’m really sorry to hear that your plants didn’t grow well – that’s certainly not the experience we want for our customers.
We do ask that customers get in touch with us as soon as their plants arrive if there are any concerns about their condition, ideally with photos. This allows us to put things right straight away. At that stage, we would have been very happy to offer replacements free of charge, or a refund if replacements weren’t available.
As outlined in our Terms & Conditions, our guarantee is to supply plants in prime condition on arrival. If for any reason you’re not completely happy, we ask that you contact us within 7 days so we can resolve the issue promptly and give you the best chance of success with your plants.
I can see that our customer service team have now been in touch to see if we can help.
Best Wishes,
Rocket Gardens

Rated 5 out of 5 stars

Excellent all round!

I just want to say that I ordered some plug runner bean plants and I'm so pleased with them! They took a while to come because obviously I had to wait until it was the right time to be able to put them in the garden. But when they arrived, they were in excellent condition and I must say I paid for 2 lots of 10 plugs and they actually sent almost double the amount. I'm so happy because these days it's so hard to get a company that not only delivers what you ordered, but they give you great value for money. Thoroughly recommend these people. Brilliant service and they are very reasonable prices too! Thank you Rocket Gardens!

June 12, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Michele,
Thank you for your lovely comments. We are are glad your plants arrived safely and on time.
We hope you enjoy growing your beans.
Best Wishes,
Rocket Gardens

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Rated 5 out of 5 stars

Thank you for the delivery

Thank you for the delivery. Everything is great (packed with love). The plants (tomatoes) look fresh.

June 11, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Maryna,
Thank you for your review, we really appreciate your comments. We're so glad to hear your plants arrived safely and well packed for their journey.
We hope you get a plentiful crop of tasty tomatoes to harvest this year.
Best Wishes,
Rocket Gardens

Rated 2 out of 5 stars

So far plants i orderd on May 25th an…

So far plants£25 of vegetable plants i orderd on May 25th an have been told the scheduled was from the 5th to the 11th of June . then by the 15th --then after my email asking why,--fobbed off with schedule were never thies first dates, an now its from the 12th -a never mentioned date before-to the 17th! of June! why!
Return email totally unapologetic even when queried again, an denied first schedule date were not on there record's.
Why would i make them up? to say a Disappointing first shop with this company is an understatement,
Therefore, I definitely will never use this company again,an suggest you dont either.
Stick to Amazon 3 to 5day deliveries on most gardening sites.
Mrs W Coughlin Essex

May 25, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Wendy,
We are sorry to hear you are not happy with our dispatching system. Our system keeps a copy of all emails sent to each customer and can confirm that the first dispatch email was sent on 27th May (2 days after ordering) with a provisional dispatch window of 11th-15th June. We have no record of promising a 5th of June dispatch date.
Due to a slight packing delay we have had to extend the dispatch window to 17th which we explained in our later email, for this we apologise but when sending organic, live plants sometimes unforeseen issues can occur. We always try to update our customers as soon as we become aware of any delays.
We hope you can enjoy planting your veg plants when they arrive.
Kind Regards,
Rocket Gardens

Rated 5 out of 5 stars

Amazing company…

I was so delighted to find a company that dispatches large healthy plug plants. I purchased a wide selection of vegetables, some great variaties. Wrapped in environmentally friendly packaging that I can recycle. The delivery date was precise and they delivered on time. The choice is amazing and a great website to visit for information on how to look after your plants.

June 8, 2026
Unprompted review
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Reply from Rocket Gardens

Hi Jean,
Thank you for taking the time to leave a review we really appreciate your comments. We're so glad your order of veg plants arrived safely and within our estimated dispatch window. It's great to hear you enjoyed looking through our growing information too.
We hope you enjoy growing your plants and you get a good harvest to enjoy this year.
Best Wishes,
Rocket Gardens

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