Rocket Gardens Reviews 

371
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company, consistently sharing deeply positive feedback about their plant purchases. Customers warmly praise the exceptional packaging and the remarkably healthy condition of the greenery right upon arrival at their homes. Consumers frequently mention that the thoughtful eco-friendly materials successfully keep everything safe and well-protected during the shipping journey. However, some people mentioned that certain seasonal deliveries were significantly delayed or sometimes arrived in rather poor and damaged condition. A few consumers also experienced missing items from their boxes or received unhelpful customer service responses when trying to track orders.

What people talk about most

Product

Consumers find product to be positive, highlighting that the plants arrive healthy and well-watered.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the plants consistently arrive in healthy and... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers praise the quick dispatch,... See more

Order

People report ambiguous experiences with order, reflecting a wide split in customer satisfaction. On one... See more

Service

Customers had positive experiences with service, describing it as fabulous, helpful, and excellent. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days yet as plants only received and planted this weekend. Plants dispatched within preferred timeframe, small but well packaged and in good condition . A problem with delivery agent dealt w... See more

Company replied

Rated 5 out of 5 stars

The plugs I bought from Rocket Garden arrived in great condition and were superbly packed. I have purchased plugs from other well known companies and the failure has always been in shipping. Fragil... See more

Company replied

Rated 5 out of 5 stars

This company has by far exceeded my expectations. The quality of plants is incredible! They are clearly cared for beautifully before sending. I feel like these are now precious babies who need 100% of... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how pleased I was with the veg plants delivered today. I have tried others like Marshalls and Suttons, but always been let down with damaged or dead plants, the couriers couldn'... See more

Company replied


Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(371)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

good quality

Very pleased with the quality of the plants, speed of delivery and customer service. I love the little grow guide/recipe booklet and I like the plastic free packaging. I couldn't ask for more.

September 27, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Aibel,
Thank you so much for taking the time to leave a review of your experience with us. We are so pleased you loved the grow guide - enjoy growing your Rocket Gardens plants.

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Rated 1 out of 5 stars

No plants have been delivered athough…

No plants have been delivered athough `i orfered them a few weeks ago. Today I have received a partial refund, no idea why, I have not requested a refund. I want my plants!!

September 24, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Anne,

We are really sorry for any confusion. We had a website glitch and customers were somehow able to access our test/admin website (https://staging.rocketgardens.co.uk) which is not a real active site. This appeared to happen when customers were google searching for specific items such as land cress or giant winter leeks. Sadly these items are not in stock on our live site but they are on our test site so customers were getting diverted there.

I had to refund your order off our test site as it was not a real order, though I do apologise I missed some items. This should now be resolved.

If you wish to place a real order with us you need to do so from our customer website https://www.rocketgardens.co.uk/

We are so sorry for this issue but it is now fixed so no one else should be able to order off the admin site.

Rated 1 out of 5 stars

Cornish AND CLUELESS

AVOID THIS COMPANY AT ALL COSTS!!! IF YOU WANT HEALTHY PLANTS. THEIR PLANTS ARE OF A DREADFUL QUALITY, PLUG SIZES, ARE NOT FIT FOR PURPOSE, TOO SMALL, TOO JUVENILE & WEAK TO BE SENT OUT, AND ARRIVE SO DAMAGED THEY CANT BE SAVED.
THIS IS DUE TO EXTREME LACK OF PROTECTIVE PACKAGING.

September 10, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Mrs Pattison,
We are sad to see your review after your previous complaint. We do try our very best to resolve any issues that arise throughout the ordering process.
We understand due to the nature of sending plants by courier that sometimes delays can occur and we are always happy to replace damaged plants on arrival.
We also encourage our customers to contact us directly should you have any problems, so that we may resolve any issues with your order.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

It’s now 10 days since they dispatched…

It’s now 10 days since they dispatched my plants. Royal Mail still waiting to receive them. No response from customer services.
Hopeless service Avoid this company

September 18, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Stella,
We are sad to hear you have not been happy with your Rocket Gardens experience. Unfortunately sometimes packages don't reach their destination and get lost in transit. This is not something that we expect from our courier service and we have notified them of this.
We were happy to replace and resend the order however I can see that you accepted our offer of a refund instead, we can only apologise for the inconvenience.
Best Wishes,
Rocket Gardens

Rated 1 out of 5 stars

Lost again

I ordered some plants from Rocket Gardens, they got lost in the post. I was refunded.
Thinking it was a one off I ordered again, stipulating when I was on holiday. They hadn’t arrived. I emailed saying I’d not received them again. They apologised and said they’d send them again. I said I’ll have a refund as I’m on holiday. I got no response and they’ve dispatched them again! All in all a really poor experience with them.

September 17, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Neil,
We are sorry to hear that you have not been happy with your experience with us. We try our very best to accommodate deliveries in line with customer's schedules and have a box for you to enter the dates you will be away at our checkout. Unfortunately we did not get to your query in time and your plants were dispatched.
We can only apologise for the mistake.
Kind Regards,
Rocket Gardens

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Rated 5 out of 5 stars

Seed Starter

Hi All, I have given Rocket Gardens a 5 star for my first order as they have delivered quality plants, excellent price and my plants are thriving in planting space. I bought the mini veg patch and got a free flower gift. I am fed up of trying to grow seeds. I have hundreds of seed packets ,some unopened as I miss planting date or fell out of love with variety for another new more wonderful. So giving this method a grow. I am growing on an allotment plus front garden trough, of course I will take full credit and now able to compete with all the marvelous growers on site. Will they be surprised come next year when I up my game.

August 6, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Judy, thank you so much for your lovely comments, we are so glad you enjoyed your experience with us. We hope your veg patch succeeds in competing with your fellow growers!

Rated 5 out of 5 stars

Arrived beautifully packaged

I ordered some plants online and they arrived in perfect condition and were so beautifully packaged.
I will definitely use their services again next time I need to order plants online.
Highly recommend.
Jessica

August 7, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Jessica, thank you so much for your lovely comments. We are so pleased that your plants arrived safely, happy planting!

Rated 4 out of 5 stars

Very happy with the plants delivered to…

Very happy with the plants delivered to me. They were packaged very well and delivered quickly. Will be using Rocket Gardens again!

August 6, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Amanda, thank you so much for taking the time to leave us a review. Happy planting!

Rated 5 out of 5 stars

Tip top plants!

My plants arrived promptly, beautifully packaged in a plastic free parcel. Everything was in tip top condition and hadn't moved around in transit, there was no damage at all and all the plants looked extremely healthy.
I've used Rocket Gardens before and will continue to do so for their quality and reliability.

July 30, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Trevor, we are so glad the plants arrived safely and we are grateful for your positive comments, thank you. Enjoy growing your Rocket Gardens plants.

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Rated 5 out of 5 stars

Highly recommended

I’ve been growing vegetables for a few years now and have purchased seedlings from nurseries and online, and have often been disappointed both with variety and quality, This is the first time I’ve used Rocket Gardens and have been really impressed by their products. The plants were dispatched quickly, arrived in good shape and have really thrived in the garden (so much so I placed a second order for different vegetables and herbs). They also provide an excellent seasonal growing guide for free. Highly recommended.

July 21, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Sarah, thank you so much for taking the time to review your experience with us. We really appreciate your comments and we hope you enjoy growing your Rocket Gardens plants.

Rated 5 out of 5 stars

Plug plants

First time buying from Rocket Gardens,prompt delivery and excellent quality plug plants will buy from them again

July 26, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Clive, we are so glad you enjoyed receiving your plug plants by post. We really appreciate your comments, happy planting!

Rated 5 out of 5 stars

I will only use Rocket Garden from now on.

I have had medical issues this year that put me on the back foot on my allotment. Rocket Gardens was a shot to nothing just to give me some vegetables this year. What a great experience. Great choice, great service, great plug plants and more, more, more (quantity) than I could have wished for. I am just about to buy some more. Many thanks.

July 22, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Wilf, thank you for choosing Rocket Gardens and for leaving a review, we hope you can enjoy planting your vegetables this year.

Rated 5 out of 5 stars

This is the first time that I have…

This is the first time that I have purchased vegetable plug plants. They arrived within the given time and were carefully packed and in good condition. The best thing in the box was the Plant Catalogue, Growing Guide and Recipe Book! It is full of useful info especially for beginner gardeners and it is beautifully illustrated. The company is an organic grower and has lots of ideas to keep your plot up and growing. I have requested and been given some spare copies of the catalogue to give to beginners on an allotment site. This is very generous of the company and much appreciated. I shall certainly be ordering plug plants in the future as I think that they are good value.

July 18, 2024
Unprompted review
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Reply from Rocket Gardens

Thank you so much for taking the time to leave a review, we are delighted that you enjoyed the plant catalogue and growing guide. We hope you enjoy planting your vegetables!

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Rated 5 out of 5 stars

first time we have used rocket gardens…

first time we have used rocket gardens we ordered celery plants ,and leek plants the packaging was exellent plants arrived fresh can not speak highly enough of them next year i will buy all my plants from them packed with such care you will not be dissappointed trgsrds henry

July 24, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Henry, Thank you so much for taking the time to leave a review. We hope you enjoy growing your celery and leeks. Best Wishes.

Rated 5 out of 5 stars

Lovely customer service

I ordered for the first time a little while ago. I had an email saying they had been despatched but had no further updates on delivery. Came home one day and they were on the doorstep . A few of the plants had suffered in transit so I emailed and had a lovely person called Sas reply. They had used Royal Mail and had a few problems with them. Sas arranged replacements and I had full tracking details. Lovely customer service ! I also had a brochure and the beautiful postcards. I have recommended this company to several friends

June 25, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Julie, thank you so much for taking the time to review your experience with us. We are so glad that our customer service team were able to sort out the damaged plants quickly for you. Hope you enjoy growing your plants!

Rated 5 out of 5 stars

First time using Rocket Gardens and very satisfied

This was my first time using Rocket Gardens and I was not disappointed.
Jess in the customer services team responded quickly and helpfully to my question and my plug plants arrived as quickly as I could have hoped for.
I was kept well informed at each stage of the ordering and delivery process and the plants arrived well packaged and were in good shape for planting out.
Thank you to you all.

July 12, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Helen, thank you so much for your lovely comments and we are so glad that you have had a good experience with your order. Happy planting!

Rated 5 out of 5 stars

Help from Aston

E mailed to Aston for help with an order. He helped with an order where a correction was needed as had not entered the voucher correctly. Aston was very quick and put this right and replied so did not have to worry.
Thank you

July 17, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Isabel, thank you so much for taking the time to review your experience. We are so glad that our customer service team were able to offer help with your order. Best Wishes

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Rated 5 out of 5 stars

Beautifully packed very healthy plants…

Beautifully packed very healthy plants arrived. It was a pleasure to receive them. You have to unpack them right away and let them breath and a little water. But its great buying plants from Rocket Gardens. This is my 3rd or 4th purchase

July 19, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Liz, thank you so much for your comments. These are all good tips, so glad you're enjoying your plants.

Rated 4 out of 5 stars

Nice plants, good price, fast delivery

This is the first time I’ve used this company and I’m quite pleased with them. My pea plants arrived quickly and mostly in good condition - just a couple not so great. The packaging was secure and well labelled. Would use again.

July 19, 2024
Unprompted review
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Reply from Rocket Gardens

Hi Pamela, glad to hear you've had a good experience with your order. Just to let you know that although some plants may look a little tired after their journey, particularly if their roots have become very dry, this is usually nothing to worry about. They will soon bounce back after they've had a drink. If any have been badly damaged in transit please let us know and we will be happy to replace the affected plants. Best Wishes.

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