Roller Blinds Direct Reviews 2,661

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that the blinds are well-made, look good, and are easy to install. Many people are delighted with the perfect fit and the wide range of options available, allowing them to find exactly what they need. The ordering process is frequently described as seamless and straightforward. However, some customers also noted issues with delivery times, with some orders taking longer than promised. A few people experienced problems with missing parts, incorrect mechanisms, or minor defects in the product upon arrival, such as fabric curling or poor adhesion. Additionally, some reviewers found certain mechanisms to be stiff, noisy, or of lower quality, and a small number of customers reported issues with the quality of the provided screws.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its quality, ease of installation,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the speedy and on-time... See more

Order

Reviewers mention ambiguous feedback about order. Some customers found the ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the blind. It looks good and the fitting mechanism (screwless) is effective and ingenious. It was despatched on the promised day. I had a little problem in communicating with the... See more

Rated 5 out of 5 stars

Easy to follow instructions for measuring the blinds but took out the very good value insurance anyway just to be on the safe side! The blind fitted beautifully and looks fantastic, it's really made a... See more

Rated 5 out of 5 stars

We have just installed the 2nd blind ordered from Roller Blinds Direct and we are delighted. The range of options, colours, styles, etc., is great and we got exactly what we wanted in both cases.... See more

Company replied

Rated 5 out of 5 stars

Great Service - Great quality - Great Price. I was an Interior designer for nearly 30 years & used to fit Curtains & Blinds myself. I purchased a blackout roller blind with a 'Designer Style' Pelmet... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Offering convenience, practicality and style, our roller binds are all made to measure to our customers’ precise specifications. Available in a range of linings and materials, they are suitable for use in any room in the home, as well as the workplace. Roller Blinds Direct stocks a vast collection of fabrics in all designs imaginable, all at brilliantly low prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Terrible customer service…

I purchased three black out blinds from Roller Blinds Direct in September last year. I fitted 2 straight away and they were very good. However, due to a bedroom makeover, the third blind (almost 9 feet wide) was left unopened in its sealed plastic wrapper until fitting in March, at which point I discovered it had a very small hole in the fabric and the pelmet material was poorly fitted. I contacted Roller Blinds Direct whose response was, "I am so sorry but as your order is over 6 months old we are unable to determine if the hole is from us."
I am disgusted at their suggestion that I may have been responsible for the hole in the material and furthermore, they made no mention of the pelmet issue. Absolutely terrible customer service.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Great value

Great value. Quick samples
Very happy with my roller blind.
I only have a very slight complaint... fabric curls very slightly at sides and fixings cheaper than I've had from direct blinds who no longer seem to exist. Also chain a bit short... but probably safer!

March 13, 2026
Rated 5 out of 5 stars

Delivered speedily,on time with no…

Delivered speedily,on time with no problems /Excellent service

February 19, 2026
Roller Blinds Direct logo

Reply from Roller Blinds Direct

We're happy to hear that your delivery was speedy and on time! Thank you for sharing your positive experience with our service.

Rated 5 out of 5 stars

Efficient and prompt service

Efficient and prompt service. We're very pleased with the roller blind. Thank you.

February 13, 2026
Roller Blinds Direct logo

Reply from Roller Blinds Direct

We're happy to hear that you're pleased with the efficient service and the roller blind. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

ordered easily and measurements put in…

ordered easily and measurements put in and easy instructions to do so and arrived when they said it would , was kept in the loop all along and fits and works great thanks

January 30, 2026
Roller Blinds Direct logo

Reply from Roller Blinds Direct

We're happy to hear that the ordering process was easy, the instructions were clear, and the product arrived on time. We appreciate your positive feedback and are glad it fits and works great!

Roller Blinds Direct Team

Rated 5 out of 5 stars

Great Service - Great quality - Great Price !

Great Service - Great quality - Great Price.
I was an Interior designer for nearly 30 years & used to fit Curtains & Blinds myself. I purchased a blackout roller blind with a 'Designer Style' Pelmet -I have got to say this was the easiest fitting experience I have ever had - You simply screw the brackets to the wall - Clip the pelmet box on to the brackets & the Roller blind just clips inside it - So simple. Brilliant !!!!

January 21, 2026
Roller Blinds Direct logo

Reply from Roller Blinds Direct

We're happy to hear that you found our service, quality, and price to be great. We're glad the blackout roller blind with the designer-style pelmet was easy to install. Thank you for sharing your positive experience and brilliant feedback!

Roller Blinds Direct Team

Rated 5 out of 5 stars

Quality product

Quality product, will buy again, very impressed, website easy to use

January 9, 2026
Roller Blinds Direct logo

Reply from Roller Blinds Direct

Thank you so much for taking the time to leave us a review, we are really pleased to hear you had such a positive experience ordering with us

Roller Blinds Direct Team

Rated 5 out of 5 stars

Positive first impression

Blinds looks and perform very good. Looks more premium then cut to size blinds from marketplace or supermarkets.
Happy so far, time will testing it.

December 15, 2025
Roller Blinds Direct logo

Reply from Roller Blinds Direct

Thank you for taking the time to leave us such a great review!

Rated 5 out of 5 stars

Lovely blind, great quality

Easy to follow instructions for measuring the blinds but took out the very good value insurance anyway just to be on the safe side! The blind fitted beautifully and looks fantastic, it's really made a difference to the bathroom.

October 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look