Rome & Vatican card Reviews 235

I purchased the tickets for travelling to Rome and Vatican city and my experience was good. Though i am looking forward to travel to these beautiful cities in summer vacations. The support team is quick, friendly and conveys timely answers.My questions were always answered in a clear and a nice way. Thank you so much!

First of all, communication is very poor, I wonder in full season how you deal with this... after that, Italia almost is not recognizing this card, we had to insist about the gratuity given by purchasing you type of card... so, again, communication.

Easy to follow collection details. On collecting passes the representative was very helpful

If you have Problems and Mail you get a quick respons . But I liked to Book Villa Borghese before the Booking was opened and received a Mail that they were going to contact me . And a few days later I was mailed that the Bookings for June were already complete

I coulnd’t pick up the card sunday and
the card did not provide full access to the attractions and this was not included

This is a terrible service, confsuing and impossible to navigate. They just keep trying to sell you passes yopu have already purchased

The Rome & Vatican card made it easy for my husband and I to visit the Vatican museums with ease. It was especially useful for the metro and buses. Though we did have trouble easily finding the tour bus stops.

Low information level on the web, just two points to receive the cards, I've paid 137 € for the acces in only 3 museums, the tourist bus always saturated and the Vatican museum as well, you can put a clausus number instead of just selling cards and tickets and the skip line was not the case.

The staff was very helpful! They helped us plan in some of the sites that we didn’t think we’d have time for. It was nice to have the option of riding the different buses as well - you get tired after walking over 20,000 steps!

Bought the pass mainly for the skip the line option on the Vatican Museum and Colosseum plus Roman Forum.
Unfortunately after going to the Colosseum we had to join a security line for the Roman Forum. It had a single X-ray machine and would probably take 1h 30m to go through. We are 4, 2 children, and the line was in the sun, no shade, at 11am with 35 Celsius.
The pass for us 4 cost close to 400€, which is considerably more than the individual tickets for those sites, so I was expecting a speedier access. That’s the only reason I bought the pass, because I had children with me and wanted to make it manageable for them.

It’s was the second time we’ve bought Omnia Vatican card & Roma Pass. The website is so difficult to navigate. It kept switching between English & Italian and sending me to pages I’d already visited instead of the next stage. Eventually I received emails with the collection instructions - we followed these exactly only to find that there was a sign at the entrance saying “no tourists”. A policeman directed us all the way back round the building to another entrance where a lovely lady dealt with me. The instructions said I needed ID proof to pick up the cards but I didnt have to show any. Using the Roma pass was great especially on public transport but it got used a lot - had to show it multiple times at each attraction so in the heat it got very tatty very quickly as it’s only card. The plastic Omnia card was supposed to be used for the Vatican visits but no one ever looked at it and we didn’t use it to enter the museums either so a bit pointless. It was supposed to be able to be used on two of the sightseeing buses but they never seemed to be where we were & there was no way to track their route to see how long we’d need to wait. Frustrations aside, worth buying for the savings on attractions.

At this point we have only purchased the tickets, I sent an email asking a question and got a quick response, and the online purchase went through without a problem.

This card is useless didn't help me with nothing, there only 2 places to pick it, and they open just for couple hours. And very expensive for no reason. I will never buy them again.

I did not sign up or purchase anything from you and i have tried on multiple occasions to have my email removed from your list. REMOVE my email from your list

I got 72 hours card and in the first day none of the offices were open. Even I mailed for some reservations, they didnt inform me. I couldn't use a whole day, also they were rude to me in information desk.

It is impossible to contact you.
It is impossible for us to get your card in Roma because we arrived at december 24, in the afternoon.
In your webmail site, it was said that we will get the card whitout coming in a special office in Rome.
So, too much for us.
Your commercial offer is simply not correct, simply not true

Helpful and convinient

Good location, nice apartement, good staff.

It was very good. it IS the better way you Can save money and visit Rome while saving money and at a really minimal cost.

Not clear advise , the card wasn't recognised at places ,tourists information couldn't tell me where to pick the cards up . Why send some qr codes but not the ones that are needed to gain entrance.