Room Urban Hostels Reviews 

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you so much for this — it really made our day.

We recently recovered access to this Trustpilot account after it went unmanaged for a while, so we’re a bit late replying, but we didn’t want to miss the chance to thank you properly.

It’s great to hear the location, facilities, and especially the team stood out for you — that’s exactly the experience we aim to create, and we’ll make sure this feedback gets passed on to the Madrid team directly.

We’d love to host you again whenever you’re back in the city!

Best,

Room Urban Hostel Team

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you for taking the time to write this.

We want to start by apologizing for the time that has passed without a response — we recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve recovered access to the account, we’re going through every pending comment, including yours, as a priority.

What you’re describing is serious, and we want to be clear: we take it very seriously. This isn’t something we’re going to address here in a review reply — we want to look into it properly and directly with you.

Could you email us at marketing@room00hostel.com with your stay dates, room number, and as much detail as you’re able to share? We will follow up with you personally and give this the attention it deserves.

Best,

Room Urban Hostel Team

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you for sharing this feedback.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re sorry to hear about the room condition and the communication difficulties you experienced — that’s feedback we’re taking seriously and looking into directly with the property team. We’re also sorry about the breakfast experience and the lack of drinking water, which isn’t the standard we want to offer our guests.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’d like to follow up with you directly.

Best,

Room Urban Hostel Team

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you for taking the time to share this.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re sorry to hear about the state of the bathroom and the overall experience during your stay — that’s not the standard we hold ourselves to. We’d also like to understand what happened with the noise complaint and the deposit charge, as we want to make sure our team is handling these situations fairly and clearly.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review your case directly and follow up with you.

Best,

Room Urban Hostel Team

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you for sharing this feedback.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re genuinely sorry to hear about your experience. We were a bit surprised by the communication issue, as English is something our front-of-house team is trained and expected to handle day to day — but we’d really like to understand what happened in your case, since that’s clearly not what we aim for.

We’re also sorry to hear about the breakfast, and we’d like to look into the deposit charge with you directly.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review it personally and follow up.

Best,

Room Urban Hostel Team

Reply from Room Urban Hostels

Jul 22, 2026

Hi, thank you for taking the time to share this.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we want to go through and respond to every pending comment, no matter how old — including yours.

We’re sorry to hear about your experience, especially the bathroom cleanliness issue you mentioned — that’s not the standard we hold ourselves to, and it’s something we want to look into directly with the property team.

Could you email us at marketing@room00hostel.com with your stay dates (and room number if you have it)? We’d like to follow up properly and make sure this gets addressed.

Best,

Room Urban Hostel Team