Roomlala Reviews 

I tried to buy a connect pass but it is not possible because the website does not have the extra security step to allow to pay with creditcards like mastercard. I contacted Roomlala to draw their attention to this and the only thing they have to say, is that their website payment is safe and there is no other way to pay! So I think is far from professional and I do not recommend this site at all to find an room!

This company has no help center, no customer service at all, no contact information (unless it's an emergency for very specific scenarios). I seriously cannot get a hold of them!

Franchement super 💪

Generally speaking I am quite happy with everything. What really irritates me a lot is the inconsequence. Roomlala blames me if people ask questions re location or forward their phone number. Maybe its not clear to the prospective clients what they can exchange with the host and what not.

Nice and useful site to find /offer rooms despite everything is difficult in this period... The customer service is not always that available or Kind, but complexively very recommendable!

Easy, quick, good result

I just don't give a 5 star review only because I caught a couple of scammers with ads online. One of them even had his profil pic from imageshack! amazing!
But if you know how to dodge them, the system just works. The fact that the payment only gets transferred to the landlord AFTER your arrival is one hell of an insurance :)

I do recommend the service and that they get better at cleaning up profiles.

All was very smooth along the discussion process. I insist that a better mapping of the rooms should be available. There is not enough detail about the geographic position of the room and it has been recurrent receiving candidates which don’t know with a rough precision were the room is.

Efficace et simple, merci je recommande.

The site is pretty much easy to use and flexible too. If you are in Europe and looking for fast, affordable & decent rentals then Roomlala is your go to.

Second time I am using them now, & in both times I had a great experience.

Totally recommend them again & again.

I booked a room before the crown virus emergency. For security reasons, the government closed the borders so as not to spread the infection, also canceling my bus ticket. I wrote to a Roomlala seller writing that for security reasons the Italian government does not let me out of the country but as an answer I received that it is not their problem ignoring what was going on. Be careful because this site is concerned only with money and not with us customers. No professionalism.

Disgusting room. Unreachable contact service.

Roomlala is an excellent website to book room at an affordable prices. Its very easy and hassel free. I booked a room in thionville at madam gigi's place. she is very very helpful and kind lady. and she is very good host, just like a family member.

After reading all the info on listing a property on the Roomlala website, I finally filled in all the details and my write up only to be denied as it said that my location was 'not valid' and to 'choose from the list',my location is on the list but nonetheless it kept rejecting it, even though I tried various options with or without postal code.
I tried to go through their website and tried to make contact with someone, but only kept getting redirected to another written lists of possibilities that 'may' help. There was nothing on the endless list that covers the issues I have. The.... "If you still do not find an answer to your question, send us your request by clicking on
"Send a request" at the bottom of the article"....does not work! just sends you to more lists of things, that were not helpful.
The...."You can contact Roomlala Customer Service from Monday to Friday from 10am to 6pm by email at support" (I cannot quote their email as Trustpilot does not allow emails to be shown)....does not work, the email is invalid and would not accept the email I wrote.
If no one wants to talk/write to me and making it so difficult to help me list my property than god forbid that I have any future issues with guests/payments/damages etc and in trying to get them resolved.
I think I'll stick with the companies I already use! I've wasted an entire morning/afternoon on this.

However from looking at all the other bad reviews on here, Roomlala Customer Service Team seem pretty quick at replying to them personally and in writing!!! So I'm guessing they do exist!

I have been trying for over a week to contact their customer service. WHAT? No phone numbers and I tried using the email which they say is at the bottom of the page - what page? If they make it so difficult for landlords to get information, they GET NO CLIENTS & it is our places that allow them to make a profit - with very little effort on their part. I had an inquiry - tried to respond - they blocked my acct - WHY? I have no idea. I tried to enter all my information, it wouldn't go thru - They ask for SO much from US, & give very little support. HELP someone! If you have a way to reach out to them, please let me know. Thanks!

Super site ..