Root Cause Clinical Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and professional, empathetic approach, making them feel at ease. The service provided is frequently highlighted as excellent, with many appreciating the clear explanations and comprehensive consultations. People felt understood and reassured, receiving detailed advice without any pressure for specific treatments or products. Many reviewers left feeling positive and hopeful, gaining relief and confidence regarding their hair and scalp concerns. People reported visible improvements and progress in their conditions, attributing this to the effective treatment plans and expert advice received. The welcoming environment and supportive interactions with staff further contributed to an overall excellent user experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many expressing delight and finding it absolutely worth it due to... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing hope and satisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the empathetic professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, with many feeling hopeful and positive after their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied

Rated 5 out of 5 stars

I attended RootCause Clinic on the 11th September for advice about my worsening hair loss.Wil put me at ease straightaway,he was very welcoming and I felt relaxed. I was glad to get answers, reassuran... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive experience

My appointment with Will was very positive. He was very kind and professional and I felt confident that he was knowledgeable and wanted to help me.Will suggested a treatment and I have been following the instructions. I think there is some improvement and I am feeling more positive. I am keen to see Will again and know if my optimism is correct.

November 10, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to offer feedback and we are pleased you are feeling more positive

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Rated 5 out of 5 stars

Significant Improvement

Will totally puts you at ease. I have been consulting with Will for over 6 month for hair thinning. I can see a significant improvement with my hair.
Would highly recommend.

February 11, 2026
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback we are pleased you are receiving a positive response

Rated 5 out of 5 stars

Extremely informative

Extremely informative, very good advice and a nice guy as well , highly recommend a visit if you need help 😁

February 15, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback

Rated 5 out of 5 stars

Excellent Experience

My initial appointment with Wil regarding my Alopecia areata was excellent. He immediately put me at ease, demonstrated extensive knowledge, and explained everything clearly. After an examination, he provided a treatment plan for me to follow. I would highly recommend him.

February 5, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for your feedback and recommendation we really appreciate your kind words

Rated 5 out of 5 stars

Diagnosis and treatment

Mr Fleeson discussed my problem and gave me a clear diagnosis and treatment plan. He was coureous and professional throughout.

January 30, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your experience we are so delighted your consultation went well

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Rated 5 out of 5 stars

Professional and compassionate experience

Professional, caring and compassionate experience with Wil. On arrival to the clinic there was a warm and friendly greeting from the reception staff and again from Wil who listened carefully and discussed the diagnosis with clear explanations. I did not feel rushed and felt that I was being listened to and reassured that together we had a plan. I am so glad that I made the appointment and that I am able to take back some control. I wouldn't hesitate in recommending Wil to anyone struggling with hair issues.

January 23, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your experience of your consultation. We are delighted you felt you were listened to

Rated 5 out of 5 stars

Excellent and professional service

Will was excellent at my appointment being extremely knowledge and explaining everything in a way I could understand. I left feeling reassured and with practical steps to improve my hair health

January 7, 2026
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to provide feedback it is greatly appreciated

Rated 5 out of 5 stars

Top notch service

I had a consultation with Will Fleeson that was very informative and helpful. I had been diagnosed with LPP during a trip abroad and was very anxious about how the condition might progress.

During the hour long consultation Will listened attentively to my concerns and not only fully answered all my questions but took the time to explain clearly what LPP is and the effects it has.

Hair loss is a very distressing issue, especially for women but at the end of the appointment I felt reassured because I understood my condition better and most of all because I had been treated in a very humane and kind way.

Will seemed very knowledgeable and I also appreciated the up to date equipment that enabled him to examine my scalp fully with a magnifier and project the image on a screen so I could see it.

Finally, I liked very much that Will didn’t seem to be trying to promote unnecessarily expensive products. When I asked him to recommend scalp washes and other treatments he suggested practical middle of the range options that he said would meet my needs just as effectively as the more expensive ones.

I will be going back to see Will for follow up appointments to monitor the evolution of my condition and I would warmly recommend him to anyone else experiencing hair loss and looking for information, advice, support and treatment.

December 16, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your detailed feedback, incredibly helpful and insightful. We are delighted that you felt you were listened to and given the right information to make the right choices for you. We are very privileged to be supporting you on your hair health journey.

Rated 5 out of 5 stars

Helpful

Wil is both professional and approachable -my appointments with him have been positive and helpful. I would recommend Root Cause Clinical to those with anxieties about hair loss

December 12, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your feedback. We really appreciate it.

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Rated 5 out of 5 stars

I attended an appointment with the…

I attended an appointment with the lovely Will last Friday..I was nervous and got news that made me feel a bit sad.. however the service provided was first class.. so informative but mostly so kind and respectful..there was no hard sell on treatments or wonder products which I found refreshing and was relieved.. I am so happy I went and an so looking forward to my follow up appointment.. all in all an amazing service ❤️

December 12, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to share your feedback, and bravely describe your hair journey. We are glad you found the service kind and respectful.

Rated 5 out of 5 stars

Wil explained everything in detail what…

Wil explained everything in detail what was going on with my scalp and showed me the hair follicles under microscopic via iPad, gave me specific treatment to follow which wasn’t full of harsh chemicals or too expensive.

December 10, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your feedback it is greatly appreciated.

Rated 5 out of 5 stars

Great service, advice and support

Great service with comprehensive assessment, advice and support, carefully explained the cause of thinning hair and treatment options, many thanks, highly recommend

December 2, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to provide us with your feedback it is greatly appreciated

Rated 5 out of 5 stars

Exceptional knowledge and compassion

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressing her directly, involving her in all conversations), secondly the breadth and depth of knowledge was fantastic. Further, we were emailed a full breakdown of the meeting the very next day. We left reassured and with a plan to move forward with. Highly recommended, and hugely grateful.
PS. The welcome we had when we arrived at reception was also superb - could not have been nicer!

December 4, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to offer this feedback. We are delighted that your daughter found the experience comfortable and was able to understand the hair challenges and what options were available. Thank you for trusting us with your health concerns.

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Rated 5 out of 5 stars

Hair Thinning

Having experienced hair thinning and tried various methods to improve my hair, I decided I should consult the experts. The appointment and process prior to the in person consultation was easy to follow. Will performed a very thorough consultation and thankfully, had some solutions for me. Thank you Will x

November 27, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for sharing your feedback. We are delighted you received a helpful consultation.

Rated 5 out of 5 stars

Great companie

I had an appointment with will flesson at root cause clinic I was very nervous at first thinking nothing could be done about my hair but will put me at ease explained everything in great detail and gave me hope recommended which treatment to get prescribed of my doctor I would highly recommend this companie

November 21, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for sharing your experience with us. We are delighted you felt at ease and received the care you needed for your hair health concern.

Rated 5 out of 5 stars

Worth The Money

My appointment with Wil Fleeson was so reassuring and informative. I was nervous and quite stressed beforehand but felt very relieved afterwards. Seeing a tricologist is expensive but it was definitely worth the money. Mr Fleeson was extremely thorough and professional and the report I received after my appointment gave me all the information I needed. Thank you.

November 3, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to review our services, we are grateful for your feedback and knowing you have benefited from a professional consultation.

Rated 5 out of 5 stars

Positive experience

Lisa at Root Cause was amazing! She made me feel relaxed and listened to. I wasn't sure what to expect from my consultation but I left feeling positive and hopeful that I now have some answers for my hair loss and a plan of how to tackle it. Thank you so much!

October 27, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your feedback on our service. We are especially pleased to hear you left feeling positive after a relaxed consultation.

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Rated 5 out of 5 stars

Aileen

I had an appointment with Wil. I've suffered hair loss for many years without any real explanation from GPs or dermatologists. Doctors didn't care really, but the issue was seriously undermining my self-confidence and causing a lot of anxiety. I'd given up hope and was convinced medication I'd been given for an underlying condition had finally caused permanent damage. I was wrong. Wil was thorough in his examination, was kind, approachable and understanding in attitude, and clearly explained what was happening. I felt very much at ease and in good professional hands. I now have a treatment plan and hope is back(!). Highly recommended.

October 27, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for sharing your experience with our services, and we look forward to hearing how your treatment plan is doing

Rated 5 out of 5 stars

Brilliant experience overall

I had an appointment with Wil. I’d made the appointment following some hair thinning. I was immediately at ease with how friendly and approachable Wil was from the initial welcome.

He went over my answers to the pre-appointment survey, asked some follow ups and explained clearly everything he was looking at and why. No overwhelming jargon, while not being condescending. After my scalp was checked (a new experience, I didn’t think I’d ever see my scalp hugely magnified!) he gave me an explanation and some suggestions to help regrow my hair faster should I be wanting to take that option.

There were no hard sells or pressure to take a certain treatment route. I couldn’t recommend him or RootCause more. I’ll recommend them to anyone who asks or to anyone who is considering seeing a specialist.

October 13, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your feedback, we are delighted you felt at ease and the approach helped you understand your scalp condition.

Rated 5 out of 5 stars

Rapid hair loss and thinning

After losing hair rapidly and being distressed about this I booked an appointment with Wil, I was so glad I did as recently having had breast cancer assumed hair loss was to do with hormone tablet I was on when in fact blood tests showed deficiency in vitamins, left the appointment feeling happy with information and help provided by Wil that if I deal with the vitamin deficiency then hair loss should be temporary and will grow back….Thankyou

October 9, 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for sharing your experience with our service and how it helped you understand what was happening to your hair, particularly after such a difficult time health wise. We look forward to hearing how your hair journey progresses

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