Roper Rhodes Reviews 

Despite having a "lifetime guarantee" two of the toilet seats have come apart at the joints, however Roper Rhodes class this as "wear & tear" as they are over 10 years old, and are not prepared to replace them.

I call it sub standard

Not complained yet , but , boost 500 worked ( lights , charger , socket for shaver ) now only internal shaver socket works , so no charger , lights or demise mirror

Purchased through climate centre , so guessing roper Rhodes won’t give a 🤬

1 month old

Avoid this really poor manufacturer , spent £1800 on a Fairmont vanity and it arrived poorly boxed and damaged , the replacement arrived and was broken in two places …. I had no faith that a third replacement would be damage free so my builders had to repair. Nothing from customer services . Big mistake trusting this brand .

We have dealt with Roper Rhodes for many years and we have always had a great service over the years. We never have many stock issues but when we do they do advise straight away. We get regular deliveries from them without any issues. They are always keeping us updated with new products and always support us with our showroom and sales staff.

Always great service from the team at Roper Rhodes. The products are great quality and the design and functionality are great for all our customers, with something for everyone. Delivery is always prompt, with great drivers that actually take care of the products, will always recommend Roper Rhodes.

I am a bathroom installer and I install a lot of Rhoper Rhodes items as my local bathroom showrooms supplies them. As of lately I have had a lot of issues with your ceramic basins. The overall finish on them is just not good enough.The defects are pinholes , scratches, bumps , and out of shape. I would say it is on average about 1 in every 4 is like this. I also noticed that they are made in Italy so maybe the issue lies there. Your brassware is very good so it would be good if your ceramics were of the same standard.

Fantastic products with a huge range which is always expanding. Delivery is very consistent from them and all the staff are super friendly.

I've been dealing with Roper Rhodes for over 28 years. Great company to deal with, all the staff are very professional and friendly, any issues always seem to get resolved. Great brochures and a wide selection of products to suit all tastes and budgets.
Would highly recommend.

I have been purchasing from Roper Rhodes for a good while now, and always find the service excellent. All staff are helpful and if there are any issues (which are rare) they are dealt with in a timely manner making it painless. Keep up the great work Roper Rhodes.

Bought many things over the years from this company.Never had any issues with their products.Heartily recommend them

We bought and paid for a Roper Rhodes vanity unit in July from a reputable local supplier. We had the present bathroom ripped out with the new one to be installed in September. The vanity unit was not delivered as promised in September and we were told it would be mid October. This date was also missed and we were then told that the unit was on a ship and would not be in the U.K. until 6th November at the earliest. We have now cancelled the unit and ordered a different one. Dreadful service and would never use them again.

Absolutely love my bathroom, thank you so much Roper Rhodes!!

Absolutely shocked by the poor quality and customer service at Roper Rhodes. We ordered a Roper Rhodes bathroom mirror (£437) from a reputable supplier based in North London. The first mirror came with a 'mirror spot' and it was exchanged. The second mirror also came with a mirror spot and it was exchanged and unbelievably the third mirror also came with a mirror spot. Our supplier called us yesterday and said Roper Rhodes had quality checked the returned mirror and said "that's the best you're going to get".. We fell off our chairs. Roper Rhodes want to charge for a 'premium product' but don't want to manufacture one. Strangely, the Roper Rhodes display mirror in our supplier showroom is blemish / mirror spot free. Just doesn't make sense 🤔.

Update14th October 2024:
Roper Rhodes requested further information in relation to my review and this was submitted. The outcome was the below response:

Good Afternoon Mr Turner

I have done some investigation, the last mirror that was sent out was checked and tested by our Quality Control Team, they have advised that no fault was found, there was no scratch or light shining through. Can you confirm that you have also the same issue with this mirror.

On the previous mirrors it was found that light was being reflected from the side of the mirror and that there was a slight scratch on the back at the top which light was some how reflecting through.

My comments:
Despite myself and my supplier confirming the mirror spots and scratches the Roper Rhodes 'quality department' clearly cannot find a problem. And, there lies the problem. If their own quality control cannot see the defects but the supplier and customer can they will continually churn out defective and sub-standard products.

I now have an exceptional mirror from another manufacturer (£100 cheaper) but more importantly- BLEMISH FREE

I won't be recommending or buying any Roper Rhodes products in future...

I contacted Tavistock because of a problem with my toilet seat that was dislodging itself from its pan fittings. After providing all details, it was confirmed I was out of warranty but the service I received from Alex was purely amazing. He was sooooo helpful and I finished my experience even more comfortable about buying Tavistock products. I would absolutely recommend buying from Tavistock, their products are brilliant and their customer service even better. Well done Tavistock and a massive thank you.

I would like to say,how helpful the office staff are when dealing with my enquiries,and especially my sales representative Rebecca Bennett,absolutely brilliant service,she went above and beyond to help me sort my enquiry.

Alex and Roper Rhodes,
Practically no wait for phone to be answered early on a Monday - first bonus point! Second point for Alex's clear help with understanding problem and resolving it with supply of replacement part.

Needed a replacement bar hinge fitting for my toilet seat... I gave exact product number of the seat including full description (eg not soft close, year of original purchase)... They confirmed they had the correct hinge kit in stock "not soft close", but then sent a soft close fitting kit, charging me almost 3 times the price of that exact same Roper Rhodes kit if bought from a spares company (I googled the Roper Rhodes part number on their delivery note). When I rang on 6th Sept to say they'd sent the wrong kit, they admitted they no longer supply spares for my seat, promised me a refund (no need to return incorrect kit), but then kept delaying - they asked me to email them, didn't reply, days later confirmed on the phone that they had received the email but had not yet refunded me, after another day they emailed to confirm they had issued a refund, but as of 16th Sept I still haven't received it. My assumption is they are taking orders they can't fulfil and delaying refunds for cashflow purposes.

Alex Todorov, you are an asset to your company, you've helped me many times and I wish all companies would have somebody so competent as you as their workers :) Thank you

Two years ago we invested in several Roper Rhodes products as part of our renovation. We have had several different quality issues since then, with mixed support from customer service.

- The overflow of our new sink was damaged on delivery. This was swiftly resolved and a replacement sent

- Our Roper Rhodes toilet seat has broken (with wood splitting) twice - both times whilst under Roper Rhodes warranty. After some back and forth with customer service, who would not deal with me directly but wanted to go through our supplier, these were replaced.

- The paint has come off our vanity unit to a degree beyond normal wear and tear. This is still under Roper Rhodes guarantee. I have contacted Roper Rhodes customer service twice about it now, but recieved no reply. There is no value in a warranty if you can't contact anyone about it.

Overall, we have been disappointed with the products. Even though they were more expensive than some competitors, we made this purchase because we wanted higher quality and the benefits of long guarantees. But we have been disappointed by both.

Bought a vitoria toilet and sink from a local supplier over a year ago while renovating my house. Only moved in a few months ago and noticed that the toilet seat had blown.
Unfortunately my supplier had gone into liquidation.
E mailed Tavistock (Roper Rhodes ) explained the position and after supplying them with proof of purchase and my new address, a replacement was sent under their warranty scheme.
I was delighted with the ease of getting a replacement and would highly recommend this company.

Thanks a very satisfied customer.