Rosa Clara Reviews 47

I had my fitting today in london,
Omg what can I say,truly amazing,I was very body conscious and the team helped me all the way through to find my beautiful dress,to which I love,they made my day memorable, a glass of bubbly to celebrate, I was also solo and a nervous wreck,so again they made me feel at ease,I would highly recommend Londons Rosa Clara, thank you again team,can't wait to see in June xx

Extremely disappointing and distressing experience – not luxury service.
Following my wedding, I’ve taken time to reflect on my experience with the Rosa Clará London branch, and unfortunately it was overwhelmingly negative. What should have been a joyful, special part of wedding planning became one of the most stressful and upsetting experiences of the entire process.
In 2024, I requested to try on specific dresses, allowing 8–10 weeks for samples to be transferred to the London store. When I arrived for my scheduled appointment, none of the requested dresses were there, nor had anyone bothered to inform me in advance. This was a complete waste of my time. After raising the issue with the manager, Michelle, she apologised and later supervised an appointment where I tried on the Alaia dress and placed my order on 19 January 2025.
From that point on, communication and service deteriorated significantly. Despite confirming my wedding date (27 September), overseas ceremony, and flight date (23 September), I had to chase repeatedly to arrange fittings. Dates were eventually provided, but the fittings themselves were shocking.
The first fitting lasted around eight minutes. I was roughly pinned by a rude seamstress who couldn’t communicate in English, offered lukewarm water in a dirty glass, and rushed out. The fitting room itself was unclean. This was worlds apart from the elegant, welcoming experience expected from a luxury bridal brand.
At the second fitting, I discovered that nothing had been altered at all. The dress was re-pinned from scratch, the room was again dirty, and no refreshments or care were offered. I was assured everything would be resolved by the final fitting.
It wasn’t.
At the final fittings on 21 and 22 September — just days and then hours before my flight — the dress was in a disastrous state: uneven straps, shortened length, sagging bust, bulging waist, and damaged lace. I was then subjected to dismissive and inappropriate comments about my body, including being told I was “too petite” and compared unfavourably to an “average UK bride,” despite being a standard UK size 8. This was deeply uncomfortable and unacceptable.
The dress was repeatedly unpicked in front of me and still not finished on the day of my flight. I was forced to remain in the store until 6pm while the dress was stitched directly onto me. As a direct result, I missed my flight, lost additional travel arrangements, and lost income from work (costing £10k to re-book and cancel). Throughout this ordeal, there was a complete lack of basic customer care — I even had to leave the store to buy my own coffee.
While some staff later acknowledged the situation and waived a small remaining (£200 upon collection) balance, the damage had already been done. On the morning of my wedding, my mother was still hand-stitching damaged lace onto my dress — mistakes the atelier had failed to fix.
This experience caused immense emotional distress, financial loss, and lasting disappointment. For a brand that positions itself as luxury, the service was disorganised, unprofessional, and at times disrespectful. I would strongly caution future brides to think very carefully before trusting this store with something as important as their wedding dress.

I bought my wedding dress from Rosa Clará London for my December wedding in Ireland. It was an awful experience from start to finish.

From my first fitting, there was visible creasing in the dress. I was repeatedly told not to worry and that it would be easily fixed. Over eight separate fittings, I was given the same reassurance — that the issues would be resolved at the next appointment.

They never were.

Instead, the creasing remained and alterations actually made the dress worse, introducing new fit issues in the bust area that hadn’t existed before. Senior alterations staff were involved and plans were discussed, but nothing improved.

By my final fitting - just 18 days before my wedding - the dress was still completely unwearable. With international travel already planned and an agreed collection date approaching, I had no choice but to abandon the dress and urgently find an alternative. Waiting any longer would have meant not having a wedding dress at all.

The emotional impact was huge. I was visibly distressed during fittings, including crying at appointments. At one point the store manager was so casual about the situation that it made things worse - something she later apologised for by text.

After the wedding, we tried to resolve this reasonably. We were asked to provide bank details so a refund could be processed. Weeks passed with no response, no update, and no resolution. Even after escalating to head office, Rosa Clará failed to respond.

This was meant to be a premium experience for the most important dress of my life. Instead, I was left without a dress weeks before my wedding and then ignored when trying to resolve it.

I would strongly advise other brides to think very carefully before choosing Rosa Clará.

The quality is dreadful, nothing like advertised. Not even worth a £1 let alone £45 paid. The company should be ashamed of themselves selling such poor quality clothing. Don't waste you money buying from this company.

I'm surprised to read so many negative comments about Rosa Clara, London. My daughter and I were very pleased with their service.
The first session was quite hard-sell, but the team listened to what my daughter wanted and were happy to offer a range of different styles. My daughter had already tried several dresses and when she found the right one at Rosa Clara, we were happy to commit to the purchase on the day, so qualifying for the free fittings.
The subsequent fitting sessions were helpful and respectful. Our stylist, Paulina, was endlessly patient and all the staff whom we met seemed to firmly live the ethos that a bride can't be too fussy and should have exactly what she wants for her wedding dress. Paulina was especially supportive and no detail was too much for her. Her finish was very professional and after a number of fittings, the dress was perfect. It was beautifully designed and looked superb.
Appointments were arranged out of office hours and the company was as flexible as they could be. The wedding celebrations took place over 2 days and Paulina also offered to make any repairs in between if there were any problems after the 1st day.
(My only quibble was that I asked them afterwards for recommendations for dry cleaning, but they failed to get back to me as promised, and I soon gave up asking). Overall, however, we were delighted with the choice of both the gown and the company.

Bought two dresses in their shop in Madrid, one for myself and one for the mother of the bride, and the experience was perfect! From the first appointment we made, we were attended by a very professional assistant who took out dozens of dresses for us to try and was very patient with us.
The prices are high, ours were in the 700 - 800 Euro framework, but it was expected, so came as no surprise. The follow-up appointments were with their tailors to get the perfect fit and the experience was equally as professional.
I would definitely recommend their Madrid shops.

My experience with Rosa Clará London has been distressing. As a first-time bride, I relied on their guidance when selecting my dress, but critical information about veil lead times was never disclosed and effort on dress + veil suitability from the stylist was nonexistent.

What makes this worse is the way my concerns were handled. My words were twisted, my fiancé was treated rudely when he tried to clarify the truth, and the manager dismissed my request for fairness.

I feel misled and let down by the lack of transparency and care shown throughout this process. I am still fighting to get my deposit refunded, despite the fact that I was denied essential information that would have changed my decision from the start - withholding such critical information amounts to misrepresentation and a failure of duty of care, and I am now having to start a legal process.

Brides deserve transparency, kindness, and professionalism. I would NOT recommend this shop, please be cautious before trusting them with your special day.

Extremely Disappointed – Unprofessional and Rude Experience

We flew into Lisbon and had an appointment at Rosa Clará specifically to find a mother-of-the-bride dress for my mom. We came prepared, having shortlisted several elegant maxi dresses with elbow-length sleeves from their website. Unfortunately, the experience was nothing like what we expected from a brand of this caliber.

First, we were told that the dresses we had selected were only available in large sizes and—shockingly—they do not offer any alterations to adjust the fit. That alone was disappointing, but things went from bad to worse.

The selection they had in-store was completely different from what was featured online—none of the styles matched what we had come to try. When we asked about the discrepancy, the host responded with an offensive and completely inappropriate comment, saying they “don’t have anything that fits our culture.” Excuse me? What culture is she referring to, when the styles we wanted were directly from their own website? This kind of remark felt not only ignorant but borderline racist. There's no place for that kind of tone or attitude in a professional setting.

Thankfully, our trip wasn’t solely for this appointment. We visited another boutique on the same street, where my mom found four stunning options with incredible service and respect. Rosa Clará, you lost a customer—not just because you didn’t have the dresses, but because of the uneducated and narrow-minded attitude of your staff.

My wife and I visited the Malaga branch on Tuesday she liked a dress and although it needed some alterations the girl assured her they would be no problem and there seamstress would make it perfect. We returned 2 days later and to say she was disappointed was an understatement they said they could sort it out they tried twice but each time they only made things worse my wife was very upset and asked for her money back there was 4 of them around her and were very intimidating and rude and told us we had to buy the dress it was awful I asked to speak to the manager she came and was as rude as the rest of them avoid this place at all costs. We left with a dress I don’t think she will ever wear.

I flew from Italy to Madrid specifically to visit Rosa Clará’s flagship store, believing it would be a premium experience. I purchased a dress under the promise that all customizations could be made to fit my vision perfectly. Alterations were included, requiring me to return to Madrid for fittings.

What actually happened? Lies, incompetence, and gaslighting.

My dress was not made to my measurements as I was lead to believe- it was a straight size, completely ill-fitting.
The customization I was explicitly told was possible (closing sheer bodice panels) was suddenly not possible. I had to compromise, and they used mismatched lace that did not blend with my dress.
After three rounds of tailoring, the bodice still did not fit. Their “solution”? They told me to tape myself into it.
I was pressured to sign a Spanish document, misled about its content, and left Madrid with a dress that was completely wrong.
Rosa Clará headquarters in Barcelona has ignored my emails and calls. They refuse to issue a refund or cover additional tailoring costs.
Two months before my wedding, I am now scrambling to find a new dress. Rosa Clará overpromises, underdelivers, and disappears when they ruin your dress. Avoid them at all costs.

We came for an appointment having sent several emails and telephone calls over the last month or so regarding my requirements for a dress for my daughter’s wedding.

We arrived, after an early morning flight to find the store literally had one dress in my size to offer me and not the dress I was interested in or any remotely like it. I would also point out the dresses I was offered to try were all clicked and not imperfect sale order.

Having flown from Portugal, via Edinburgh, my daughter had flown in from NYC we were extremely upset.

This situation could have been explained to me before my wasted trip and to be perfectly honest it is not what or how Rosa Clara should operate and treat its customers.

What a completely horrible experience waste of thousands of pounds, and to be treated with such contempt with a take it or leave it couldn’t care less attitude was really beyond the pale .. would not recommend.

I really wish I had read the reviews already posted as this poor level of service seems to be on par for the Rosa Clara store in London

Beyond disappointed with my experience at Rosa Clara in Coral Gables. What was supposed to be an exciting time turned into a nightmare filled with deceit, unprofessionalism, and unethical behavior.

I visited the store in February 2024, over a year before my wedding, to purchase what I thought would be my dream wedding dress. They took my measurements and assured me that the dress in my size would be ordered from Spain and ready for a first fitting in December. When December came, I was shocked and heartbroken to find that the dress they gave me was several sizes too big and missing the signature sleeves that were supposed to come with it.

Instead of admitting their mistake, the store manager insisted the alterations team could fix the oversized dress to fit me. After a lot of back-and-forth, they finally acknowledged the error and promised to order a new dress in my correct size, which would be ready in January 2025. However, what followed was a month of poor communication where I had to send emails and repeatedly beg for updates, only to be left in the dark.

When the dress finally “arrived”, my nightmare continued. The sleeves on the dress were completely wrong—nothing like the original ones I’d seen when I first fell in love with the dress. They staff even tried to convince me that these new sleeves were "better" and that the original ones were now “out of style.”

But the worst part was discovering that this still wasn’t a new dress in my size. They had hung a new tag on the outside of the dress that said size 36, making it look like it was the correct size. However, upon inspecting the inside of the dress, my mom and I found clear evidence on the inside tag that this was the same size 42 dress I was given back in December, just altered to fit me.

Instead of delivering the brand-new dress I ordered, they altered the larger dress, lied to my face, and tried to pass it off as new. I felt deceived and robbed of the chance and time to find a new dress elsewhere. This process caused me so much unnecessary stress during what should have been a joyful time. With only one month left to find a new dress, I ultimately asked for my money back because I would rather walk away with no dress than continue doing business with this store.

If you’re considering Rosa Clara in Coral Gables, I strongly advise you to think twice. They don’t value their customers or the importance of their wedding day. Save yourself the heartache and go somewhere that treats you with honesty and respect.

For every future potential bride, please read this review before even considering setting foot in Rosa Clara. While the shop itself has beautiful dresses, the way it is managed is poor and are professional con artists.

Yesterday, my daughter, her sister and some close friends all sat down with one of the stylists (I will not mention names) who went through with my daughter her budget and what she is looking for in terms of style. At first we thought how professional the stylist was and focused on my daughters needs and expectations. We spent two hours overall in the store and tried on some beautiful dresses.

My daughter then thought she found the dress that she would wear for her wedding. We were all ecstatic and happy for her. When it came to the final price the stylist brought us the invoice and it all looked legitimate.

When it came to questions about alterations my daughter asked if the dress could be shipped to Singapore (my daughter is permanently based there) the stylist said it would be possible but then said if she had the alterations done in London that they would be complimentary and that we need not pay as that is part of their service. My daughter said that this may not be possible as it would be far too expensive to fly back and forth from Singapore. The stylist assured my daughter that not too many alterations are needed and that they could all be done in a month before the wedding, even a few weeks before. My sister agreed and asked for the final price.

Now here is where we started to see the con side of the business:

As we were heading out the door and we discussed about payment method, the stylist said that 50% had to be paid for the dress right now. When my daughter asked if she could have a few days to think about it as she had to discuss with her fiancé the stylist said this was not a problem.

The next day, after speaking with her fiancé it was agreed the price of the dress can fit within their budget. My daughter then emailed the store just to be told that the proposed discount of free fittings and free veil will NOT apply since she did not agree to the 50% purchase immediately.

The difference in price was not that big to be a real consideration. However, the thing that alerted me and her fiancé was that we were not told that this discount/service was only applicable if we agreed to purchase ON the day.

You might call this a minor thing however, any financial discrepancy and failure to mention all the conditions undermines credibility of any business. If we went through, it is guaranteed that further loopholes regarding finances would have come up.

Please read the reviews on TRUST PILOT when it comes to any wedding dress boutique. My daughter only considered ROSA CLARA as an option as all the google reviews are positive

My daughter and I went to Rosa Clara to choose a wedding dress in 2023 for her wedding a year later. The manageress, madame Michelle, herself took care of us and we were lucky to find the perfect dress. Hence we felt in good and in professional hands. That resulted in choosing another dress for the mother of the bride and an extra cocktail dress. The dress for the mother of the bride had to be ordered from Spain and a date for the fitting was set. After months I went from Germany back to London to try on my dress as it was agreed. Unfortunately upon my arrival at the shop there was no sign of the manageress nor of the dress that had been paid for in Part. Understandingly, I was more than disappointed and upset. At least one could have expected a phone call or a message to be informed. After two hours of waiting in one of the cabins the senior seamstress, a polite lady, listened to us and suggested to leave it with her and I would have a dress for the wedding of my daughter. After 4 fittings I finally had a dress I was not really happy with. The stitching was very poor and the dress had to be re-stitched by another seamstress at an extra cost of 100 pounds .
There was no sign of madame Michelle, as she was nursing a broken foot, so we were told. A broken Foot surely does not prevent anyone from making a call and apologize for the great inconvenience and extra costs involved. All this said the worst experience is yet to come. When I went into Rosa Clara to pick up my dress I was told due to the high amount of customers having appointments I should wait outside the shop until they would call me in. That broke the camels back as far as I am concerned. I have never experienced anything more rude and ridiculous. My daughter met Michelle one day face to face and not only broke she down in tears and apologized with a promise to look into this matter and contact her head office to see how she could compensate us. She asked to be given three days and would come back to us. Now we are in mid- July and no response whatsoever. I would never ever set foot into the shop again.

This is about a bridal store Rosa Clara, London ruining my cocktail dress by improper fitting and leaving me with 48 hours to try to get it fixed.
It was supposed to be worn to my daughter's wedding. I collected the dress 2 days before the event. After trying the dress at home, I realized it was so poorly fitted that I couldn't use it. Rosa Clara bridal store was not able to assist me the following day. Because other tailors considered this a mission that could not be accomplished, no one would take on the job. It is easy to imagine how stressful this situation was. The result was that I had to purchase a different dress. The Rosa Clara "masterpiece" with tags sits in my wardrobe because the bridal store Rosa Clara, London is trying to avoid any responsibility.