Goodmorning, I had some problems with my shipment, due to the fat I wasn’t home when the postman arrived, but the customer service was impeccable and they managed to ship me another model with n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a next day response from Rosefield on a query I raised on a heirloom watch I had bought for my wife. The speedy and helpful responses continued from Rosefield over the next few days resulti... See more
Company replied
Ordered a watch and two personalized bracelets. When the shipment arrived, one of the bracelets were missing. I took pictures and emailed customer support, who responded quickly and fixed their ware... See more
Company replied
Great customer service - special mention for Ida , the first watch was stolen from the box , the second went missing but finally 3 rd watch arrived in time for Christmas . It’s a beautiful watch . Goo... See more
Company replied
Company details
Written by the company
Are you looking for luxurious and affordable women’s watches? Find a great selection of ladies watches at ROSEFIELD. Free worldwide shipping.
Contact info
H.J.E. Wenckebachweg 133, 1096AM, Amsterdam, Netherlands
- support@rosefieldwatches.com
- www.rosefieldwatches.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very excellence Customer Service 😍
Very very excellence Customer Service 😍
April 1, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much! We're thrilled you had an excellent experience!
Advertisement
I purchased a watch and the strap was…
I purchased a watch and the strap was not what I had envisioned but one email to Rosefield and a reply from Ida made returning the item a very easy process.
I purchased the UPS label and then had difficulties with the access point and UPS said rosefield would have to open a complaint. I relayed all this to Ida who within the day had issued me with a refund as an amazing goodwill gesture.
What a company will definitely be back,
Thankyou once again
Margaret
March 31, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your experience! We're so glad Ida could make the return and refund process smooth for you. We look forward to welcoming you back soon!
The watches are beautiful
The watches are beautiful. Amazing customer service! I lost the crown somehow and contacted customer service if I could have replacement, received super fast response from lovely Ida and the replacement was sent immediately, thank you!❤️
March 31, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're thrilled to hear you loved the watch and had a great experience with Ida. Enjoy your replacement!
Received refund promptly
I had an issue with a necklace and it was resolved promptly and great customer service from Ida. I appreciated her understanding with my concerns
March 25, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for your kind review! We're glad to hear that Ida was able to assist you quickly and with understanding. We truly appreciate your feedback!
Exceptional Service
Exceptional Service
The watch I received from them was absolutely beautiful and they were
extremely helpful to me when I needed to return it (for reasons related to my daughter who it was a gift for)
I had a lot of trouble with postage issues and the team at Rosefield were nothing but friendly, kind and generous.
Rosefield watches are beautiful and their service is exceptional.
I cannot recommend them highly enough.
Jacky
March 19, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful review!
We’re delighted to hear that you loved the watch and that our team was able to support you throughout the return process. We understand how challenging postage issues can be, so it truly means a lot to know that you felt well taken care of.
Your kind words about our products and service are greatly appreciated, and we’re very grateful for your recommendation.
Thank you for choosing Rosefield, and we hope to welcome you back again in the future!
Advertisement
Great customer service
Great customer service! Thanks to Ida my experience with Rosefieldwatches was very helpful and nice! Thank you!!
March 10, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer service. We’ll be sure to pass your lovely feedback on to Ida, she’ll be very happy to hear it.
Thank you for choosing Rosefield!
Query on heirloom watch
I received a next day response from Rosefield on a query I raised on a heirloom watch I had bought for my wife. The speedy and helpful responses continued from Rosefield over the next few days resulting in an excellent customer outcome for my wife. We were both really happy with the service provided.
March 2, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for your kind review. We are very glad to hear that you were happy with the support you received and that we could help achieve a good outcome for you and your wife.
We hope she enjoys the watch!
I bought watch as a gift for my sister…
I bought watch as a gift for my sister and suggested to my friend and he also ordered for his sister to her birthday from this watches and again he told me can you order watch again for his girlfriend for Valentine’s day. Very truly and lovely watch for those who respects aesthetic.
February 18, 2026
Unprompted review
Reply from ROSEFIELD
Wow, this is so lovely to read !
Thank you for trusting us with such special gifts, it truly means a lot that you keep coming back and recommending us to others. We’re so happy the watches are appreciated for their aesthetic and quality!
Had my eye on a watch for a while and…
Had my eye on a watch for a while and was scared it would fit my wrist and messaged for help and was quickly informed with watch strap lengths and they were very helpful..cannot wait for it to arrive now :)
February 25, 2026
Unprompted review
Reply from ROSEFIELD
So glad we could help you choose with confidence!
Thank you for your kind words, we can’t wait for your watch to arrive either, we hope you’ll love it!
Advertisement
customer service
i contacted rosefield about my watch that was brought as a gift that had the
clasp has broke on(no fault of theirs) and the customer service was unfaultable they responded quickly and provided a replacement strap that came quickly so i’m able to wear my favourite watch again
February 21, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. We’re so glad to hear that our team could assist you quickly and provide a replacement strap, and that you’re able to wear your favourite watch again. That means a lot to us.
If there’s ever anything else we can help you with, we’re always here for you!
Very smooth customer service
Very smooth customer service. Easy to contact and easier to communicate.
February 12, 2026
Unprompted review
Reply from ROSEFIELD
We’re happy to hear that you found our customer service easy and smooth to communicate with. We truly appreciate your feedback!
Amazzzzing service...even after…
Amazzzzing service...even after purchase! Thank you Jenny
February 2, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for this lovely feedback! We’re so glad we could help even after your purchase, it means a lot to us.
Thanks again for your kind words and support!
perfect guarantee team
We encountered a small problem with a watch we purchased, but it was resolved very quickly, and the company offered us an identical replacement with no cost on our side. We are going to buy more of their products, the service is reassuring.
January 30, 2026
Unprompted review
Reply from ROSEFIELD
Thank you very much for taking the time to share your experience.
We are happy to hear that the issue with your watch was resolved quickly and that the replacement met your expectations. It truly means a lot to know that our service made you feel reassured.
We sincerely appreciate your trust and look forward to welcoming you again soon.
Advertisement
Love ❤️
I had previously ordered from Rosefield and loved the look and quality of the watch I had ordered. So I had no reservations placing another order (and another one a few days later 🙈😂). Although there was a delay in my order, due no no fault on their part, I was quickly sorted out. I love the watches I ordered. Again, they look beautiful and are great quality. Highly recommend ⭐️⭐️⭐️⭐️⭐️
January 28, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your lovely review!
We’re really happy to hear that you loved your previous watch and felt confident placing another order. Despite the delay, it’s great to know everything was quickly sorted and that you’re happy with your new watches. We truly appreciate your recommendation and hope you enjoy wearing them!
Great experience
Great experience! Excelent support! 5 stars goes to Ida from customer care :) Watch is extra ordinary and so beautiful :)
January 28, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for your great review!
We’re happy to hear you had such a positive experience and that Ida’s support stood out. Enjoy your beautiful watch!
Speedy solution - Delighted!
Fantastic help from the Rosefield customer service team - via WhatsApp.
They provided me with a quick and fast solution without any fuss. Seamless and no stress.
Looking forward to receiving my replacement strap soon :)
Thank you :) :)
January 26, 2026
Unprompted review
Reply from ROSEFIELD
Thank you for your lovely review!
We’re delighted to hear that our customer service team could help you quickly and smoothly via WhatsApp. We’re glad everything was resolved without any stress, and we hope you’ll enjoy your replacement strap once it arrives. Thank you for choosing Rosefield!
Ida’s customer service was great
Ida’s customer service was great. So prompt and so helpful. She resolved our issue right away.
January 23, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We’re really happy to hear that Ida provided such prompt and helpful support and resolved the issue quickly. We’ll be sure to pass your feedback on to her!
Advertisement
DO NOT BUY from here NOT free returns
Bought what was advertised as rose gold most definitely not rosegold cheap orange and silver watch google search picture buy similar on shein !!!
Requested return as free 60 day return when advertised BUT charged me £10 to return so NOT FREE cheap watches does not match my rose gold jewellery not as advertised much lighter realistic rose gold NOT HAPPY charged to return
January 20, 2026
Unprompted review
Reply from ROSEFIELD
We’re sorry to hear that the item did not meet your expectations. We understand how disappointing this can be.
The color of each item is shown on the product page to give a clear impression before purchase. We do offer free delivery, however return shipping costs are the responsibility of the customer, as stated in our return guidelines.
Thank you for sharing your feedback, it helps us improve our communication and customer experience.
Never delivered and ignoring me
I placed an order. It never arrived. I’ve emailed asking for a refund or the whereabouts of my order and I’m being ignored. The most disappointing customer service team I’ve ever experienced. To not get even a reply let alone a refund is outrageous.
January 17, 2026
Unprompted review
Reply from ROSEFIELD
We’re very sorry to hear about your experience and understand how frustrating this must have been.
Our response time is indicated on our contact page, and due to a high volume of requests it is not always possible to reply immediately after a message is sent. That said, we can confirm that your case has been reviewed and we’re glad to see that you chose a replacement order, which is already on its way to the delivery address you provided.
Thank you for your patience, and we hope the replacement arrives very soon.
From the very beginning Ida was…
From the very beginning Ida was absolutely friendly and supportive in any way. I have never experienced such a warmhearted professional communication with a great help. I love this company even more. Thank you Ida!
January 15, 2026
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful feedback! We’re truly happy to hear that Ida provided such friendly, supportive, and professional assistance. Your kind words mean a lot to us, and we’ll be sure to pass them on to her. Thanks for your trust and support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.