Ross Simons Reviews 2,004

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the fast shipping and the ease of ordering from the website, noting that orders arrive quickly and are well-packaged. Many people appreciate the wide selection of items, the reasonable prices, and the overall value, often finding the jewelry to be of fine quality and craftsmanship. However, some people were dissatisfied with the product quality, mentioning issues like clasps breaking, stones falling out, or items tarnishing. A few other people also felt that the actual size and appearance of some jewelry did not match the online photos, leading to disappointment with the received items.

What people talk about most

Product

Consumers find product quality to be a significant concern. Many reviewers report issues such as jewelry... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, citing issues like... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable and affordable,... See more

Based on these reviews

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 5 out of 5 stars

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that a... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great all around experience

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that are very affordable, too. My orders come quickly, and are really well-packaged in their own little jewelry boxes.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Had to return upon receipt

Had to return upon receipt. Don't fit post earrings????

July 23, 2025
Unprompted review
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Reply from Ross Simons

We regret to learn the earrings didn't fit as expected. We understand how frustrating that can be and appreciate you giving it a try. Please reach out to us to clarify a bit more about what exactly didn’t fit? Your input helps us improve our product descriptions and ensure a better fit for future customers.

Rated 5 out of 5 stars

Great products

Great products, great experience. It was a wonderful gift from my husband for our anniversary and he loved the fact he didn't have to do any of the shopping LOL

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Tears of joy.

Product was ordered as a birthday gift from a catalog picture and description. The gift received exceeded all my expectations. The packaging was exquisite, protecting the gold earnings in a secured pouch nestled in a drawer designed case. My wife's eyes exploded with tears of joy when she opened her gift. Thank you for a job well done.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

The order process was easy. The item was beautiful and arrived right on time. I ordered a pair of 1 ct diamond stud earrings. They are gorgeous and exceeded my expectations.

July 27, 2025
Unprompted review
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Rated 5 out of 5 stars

14k gold stud ball earrings

Well I order some gold stud ball earrings for my daughter but with the wrong backs. I’m lame but gal on the phone took care of everything when she called and we purchased the correct ones!

July 7, 2025
Unprompted review
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Rated 3 out of 5 stars

The necklace is beautiful, arrival not so much

The necklace is beautiful, however; it was sent without being secured in the box, and arrived with two bends in the chain. It would have been very easy to secure it in the box it arrived it, as it was clearly intended for this purpose. I don't know why the box was not utilized to protect this expensive piece of jewelry.

July 8, 2025
Unprompted review
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Reply from Ross Simons

We regret to learn about the issue with your necklace. That’s certainly not the experience we want for our customers, especially with a piece as special as this one. All of our pieces are inspected and secured in their packaging before shipping. Although a rarity, sometimes packages can get jostled during delivery and issues like this can occur. We appreciate you bringing this to our attention—it helps us improve our packaging process to ensure every item arrives in perfect condition.

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Rated 4 out of 5 stars

Too light

Too light, not heavyweight enough

July 23, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. Please reach out to us at (800) 835-0919, so we may assist.

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