Ross Simons Reviews 2,004

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the fast shipping and the ease of ordering from the website, noting that orders arrive quickly and are well-packaged. Many people appreciate the wide selection of items, the reasonable prices, and the overall value, often finding the jewelry to be of fine quality and craftsmanship. However, some people were dissatisfied with the product quality, mentioning issues like clasps breaking, stones falling out, or items tarnishing. A few other people also felt that the actual size and appearance of some jewelry did not match the online photos, leading to disappointment with the received items.

What people talk about most

Product

Consumers find product quality to be a significant concern. Many reviewers report issues such as jewelry... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, citing issues like... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable and affordable,... See more

Based on these reviews

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 5 out of 5 stars

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that a... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I enjoy looking at the jewelry…

I enjoy looking at the jewelry Ross-Simons offers their customers. The prices seem reasonable, and they offer different ways to purchase them.
Customer service is always friendly and helpful too.

September 16, 2025
Unprompted review
Rated 2 out of 5 stars

Received my pendant & was happy with…

Received my pendant & was happy with the quick delivery & quality of this piece.

September 16, 2025
Unprompted review
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Reply from Ross Simons

We are pleased to learn that you were happy with the pendant and the service you received!

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Rated 5 out of 5 stars

My wife simply LOVES her emerald…

My wife simply LOVES her emerald earrings. This was for her birthday and it was perfect. A better box or something to really surprise woykd be nice. Each earring was wrapped in a plastic bag. I wish they had been together in a case. Seemed a bit cheap. But they are beautiful.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

As always…

As always, Ross-Simons comes right through. I ordered a gift & it was delivered in a few days to the recipient. And she loves her new necklace.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, great photographs of jewelry that give an honest perspective of size and appearance. Order arrived quickly and in perfect condition. The earrings are beautiful and the recipient loved them.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hoop earrings

The hoop earrings I ordered came on time, in fact a day earlier than predicted. They are as described on your website. I'm very pleased.

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

scam company

September 2, 2025
Unprompted review
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Reply from Ross Simons

We regret you feel this way, and we want to clarify what happened with your order. Your order was shipped in a timely manner and delivery was attempted twice, but no one was available to sign for it. On the final attempt, the package was refused, and it was later reported as tampered with. Our team reached out to assist and help resolve the issue, but the call was ended before we could continue the conversation. We’re still here and willing to work with you to find a resolution.

Rated 3 out of 5 stars

Affordable jewelry

Been very happy with most of the pieces I received. Good communication, delivery, and affordable. One of my bracelets (emerald) broke after one wear. Not acceptable for a piece that was almost $400.
Their sales are good.

September 15, 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your thoughtful feedback—we’re truly glad to hear you’ve been happy with most of your pieces and that communication and delivery have met your expectations. That said, we’re incredibly sorry to hear about the emerald bracelet. If you haven’t already initiated a request for repair, please reach out at (800) 835-0919 so we can assist you further.

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Rated 5 out of 5 stars

Versatile Classic Pieces

My Paperclip toggle necklace and bracelet are of very nice quality and fit perfectly. I will get lots of wear out of them as they are versatile enough to dress them up or down with my wardrobe.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Accurate order, easy return

I ordered two pair of earrings. The garnet cardinals were smaller and much darker than than anticipated so I sent them back.

The red enamel and gold swirls were pretty. I had hoped for more red, but kept this pair.

The return process was very simple - just waiting for credit.

I gave high marks because I received what I ordered timely and return was simple, no questions.

Ordering jewelry from a catalog is chancy, so I did not blame them for the one I didn't keep.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Earrings exactly as portrayed

Earrings exactly as portrayed, and the shipment arrived a few days earlier than projected.
This was my second order with Ross Simon’s, and I was very pleased with both. Thank you.

September 13, 2025
Unprompted review
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Rated 5 out of 5 stars

They look perfect

They look perfect. They were for my daughter so hopefully she will tell me they work as perfect as they looked. Well packaged and the insert makes me very interested in something more. I am impressed with the fast delivery.

September 10, 2025
Unprompted review

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