Great selection, friendly and helpful showroom staff, excellent installers, competent who go the extra mile. Amazingly, despite looking like an expensive shop, they're cheaper than the discount ware... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm writing this review on behalf of my parents who recently had Ross Hughes Flooring, Pwllheli to lay their new Amtico bathroom floor. Aeron, laid the floor and did a fantastic job. He was neat, tidy... See more
Needed bathroom flooring at very short notice. Popped into the Caernarfon showroom and and received 1st class service from all the staff. Ordered the floor on a Wednesday it was delivered and fitted... See more
Company replied
After shopping for a pram for our soon to be here newborn we got a quote for nursery carpet. The quote was quick and simple, selection was brilliant and flexible fitting dates that suited us. We had t... See more
Company replied
Company details
Written by the company
Welcome to Ross & Hughes Carpets, a dedicated family run business with years of experience in the industry. Based on the Cibyn Industrial Estate in Caernarfon our showroom is lavishly fitted out with the latest selection of floor finishes. Our dedicated team is at hand to advise with the specification, design, selection and installation of your new floor. Working in the residential & commercial markets we strive to provide an exceptional service in every project we undertake.
Contact info
Ty Seiont House, Cibyn Industrial Estate, LL55 2BD, Caernarfon, United Kingdom
- 01286 677757
- online-enquiries@rosshughes-flooring.co.uk
- www.rosshughes-flooring.co.uk
4.8
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience of having a new…
The whole experience of having a new floor was excellent. The sales manager was very knowledgeable , giving us an unbiased but valuable information to help us pick the appropriate flooring for our needs - Amtico Form.
The fitter was highly experienced, very efficient and paid such care and attention to detail. You get what you pay for in this world and, although not the cheapest flooring option available, I would not hesitate to get Ross Hughes to fit my next flooring. Absolutely brilliant. Professional, quick (from walking into the showroom to completion less than 6 weeks) and I have a hallway floor that I absolutely love. Highly recommended
March 16, 2026
Reply from Ross Hughes Flooring
Thank you so much for such a fantastic review 😊
We’re delighted to hear you had an excellent experience from start to finish and that you’re so pleased with your new Amtico Form flooring. Providing honest, knowledgeable advice to help customers choose the right flooring for their needs is something we take great pride in, so your comments mean a lot to us.
It’s also wonderful to hear the fitter’s care, efficiency and attention to detail stood out, and that the whole process was completed so smoothly and quickly. Most importantly, we’re thrilled you now have a hallway floor that you absolutely love!
Thank you again for your recommendation and for choosing Ross Hughes Flooring — we look forward to helping you again in the future.
Advertisement
Absolutely delighted with my recent…
Absolutely delighted with my recent carpet purchase! The quality exceeded my expectations — it’s soft, durable, and looks fantastic in the room. You can really tell it’s made to last, and the color matched perfectly with my décor.
What made the experience even better was the staff. They were friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions, offered great recommendations, and made the whole process smooth from start to finish.
Delivery and fitting were also handled professionally and right on time. Overall, excellent product and outstanding customer service. I wouldn’t hesitate to recommend them to anyone looking for a new carpet. Very happy customer! 😊✨
March 23, 2026
Reply from Ross Hughes Flooring
Thank you so much for your amazing review 😊✨
We’re absolutely delighted to hear how pleased you are with your new carpet and that the quality exceeded your expectations. It’s great to know the colour was the perfect match for your décor and that you found the carpet both soft and durable.
Your kind comments about our team really mean a lot to us as we always aim to provide friendly, honest and helpful advice without any pressure. We’re also pleased to hear the delivery and fitting process went smoothly and professionally from start to finish.
Thank you again for your recommendation and for choosing Ross Hughes Flooring — enjoy your beautiful new carpet!
Used them twice in the last few weeks
Used them twice in the last few weeks. Great service both times.
March 20, 2026
Reply from Ross Hughes Flooring
Thank you for coming back to us again – it means a lot! We’re really pleased you received great service both times and look forward to helping you again in the future.
Good experience from start to finish
Good experience from start to finish. Trustworthy efficient and tidy with good attention to detail. Would be happy to use them again.
March 9, 2026
Reply from Ross Hughes Flooring
Thank you for your kind feedback. We’re delighted you were happy with the range available and the service you received from both our sales team and fitters. It’s great to know the installation was completed efficiently and to a high standard.
Was treated professionally from start…
Was treated professionally from start to finish. Adrian was very helpful, and Paul the fitter was very good.
Would use again and again.
March 2, 2026
Reply from Ross Hughes Flooring
Thank you very much for your kind review, it’s really appreciated 😊
I’m glad you were happy with the service from start to finish, and I’ll be sure to pass your comments on to Paul as well.
We look forward to working with you again in the future!
Advertisement
Reply from Ross Hughes Flooring
Thank you for your great review, it really means a lot 😊
We’re delighted to hear you’re happy with the service and that everything looks great.
If you need anything in the future, we’ll be more than happy to help!
commercial kitchen floor
we recently had our commercial kitchen floor done by Ross Hughes. the whole process from consultation, communication, punctuality and end finish was excellent, would highly recommend, thank you
February 22, 2026
Reply from Ross Hughes Flooring
Thank you very much for your kind review, we really appreciate it 😊
We’re delighted to hear you were happy with the whole process from start to finish, especially on a commercial kitchen where everything needs to be spot on.
Your recommendation means a lot to us, and if we can help with anything in the future, please don’t hesitate to get in touch.
Excellent as always!
February 16, 2026
Reply from Ross Hughes Flooring
Thank you for your continued support, it really means a lot 😊
We’re delighted to hear you’re happy with everything again — always a pleasure working with you.
If you need anything in the future, just let us know!
bathroom
Llyr and his coworker turned up promptly at 8.30 a.m as they had promise. They went to work swiftly, replacing our bathroom floor with an excellent non-slip surface as shown beforehand. They completed th job within the morning. The surface is now very safe, nonslip and all debris taken away. No fuss and exactly as described before to us. Truly amazing. We now feel much safer with this surface material.
Thanks to you Ross Hughes and team.
Ann and Gomer Davies, Tregarth,
February 23, 2026
Reply from Ross Hughes Flooring
Thank you very much Ann and Gomer for such a wonderful review, we really appreciate you taking the time to share your experience 😊
We’re delighted to hear Llyr and his colleague delivered everything as promised and that you’re happy with the new non-slip flooring — especially knowing it’s made the space feel safer for you. That’s exactly what we aim for.
I’ll be sure to pass your kind comments on to the team.
Thank you again for choosing us, and if you ever need anything in the future, we’re always here to help!
Advertisement
Brillian service.
No problem at all, did y great job, and the carpet looks lovely, very happy customer. First class service from start to finish, thanks Adrian and the team, diolch yn fawr.
February 23, 2026
Reply from Ross Hughes Flooring
Thank you very much for your lovely review, it really means a lot 😊
We’re delighted to hear you’re so happy with the carpet and the service from start to finish. I’ll be sure to pass your kind words on to the whole team.
Diolch yn fawr — it was a pleasure working with you, and we’re here anytime you need us in the future!
Excellent from start to finish
Really excellent service from the moment we stepped into the shop to choose a carpet to the minute the fitters left having hoovered and taken every bit of debris with them. The carpet looks great too!!
February 12, 2026
Reply from Ross Hughes Flooring
Thank you very much for your fantastic review, we really appreciate it 😊
We’re delighted to hear you had such a great experience from the moment you came into the showroom right through to completion. It’s great to know the team left everything clean and tidy and that you’re pleased with how the carpet looks.
If you need anything in the future, we’ll be more than happy to help!
We are extremely pleased with the…
We are extremely pleased with the laminate throughout the lounge, kitchen and dining area. We highly recommend Ross Hughes. Professional, friendly and a high attention to detail. Keeping us informed about fitting dates throughout
February 13, 2026
Reply from Ross Hughes Flooring
Thank you very much for your kind review, we really appreciate it 😊
We’re delighted to hear you’re so pleased with the laminate throughout your lounge, kitchen and dining area. It’s great to know the team’s attention to detail and communication made a difference.
Thank you for the recommendation — it means a lot to us. If you need anything in the future, we’ll be more than happy to help!
A friendly, thorough and very professional service
Ross Hughes always offers a friendly, thorough and very professional service. Their staff are experienced, well-informed, and give valuable advice. They offer an extensive range of flooring options to suit every need and budget. Fitters are always courteous, tidy, and thorough. A very reliable business which we'll keep going back to.
January 7, 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you very much for such a fantastic review, we really appreciate your continued support 😊
It’s great to hear you value the service, advice, and range we offer — and that the team consistently delivers on professionalism, tidiness, and reliability. That’s exactly what we strive for every time.
We truly appreciate your loyalty and look forward to working with you again in the future!
Advertisement
Reply from Ross Hughes Flooring
Thank you for your review, we really appreciate it 😊
We’re pleased to hear the work was completed to a good standard and that you’re happy with the result.
If you need anything in the future, we’ll be more than happy to help!
Reply from Ross Hughes Flooring
Thank you for your kind review, we really appreciate it 😊
We’re glad to hear you found our service good value and that you were happy with the customer service.
We’re always here if you need anything in the future!
Brilliant from the outset!
After shopping for a pram for our soon to be here newborn we got a quote for nursery carpet. The quote was quick and simple, selection was brilliant and flexible fitting dates that suited us. We had to change the first fitting date last minute which was no issue. Did I mention the quote was 30% cheaper than anywhere else we had tried even the big chain suppliers! Great, friendly staff and nice to support local family business. We will now be having the entire house carpeted with Ross Hughes. Thank you to Ross Hughes team from Jack & Jess.
February 10, 2026
Reply from Ross Hughes Flooring
Thank you so much, Jack & Jess, for your wonderful review! 😊
We’re thrilled to hear you had such a positive experience from the quote right through to fitting, and that our pricing and flexibility made a difference. It’s great to know you enjoyed supporting a local family business and felt looked after by the team.
We’re really excited to be helping carpet your entire house and look forward to working with you again soon!
Great service from start to finish
Great service from start to finish , ordered flooring on Wednesday it was fitted on Friday.
January 23, 2026
Reply from Ross Hughes Flooring
Thank you for your kind review! We’re really pleased to hear you were happy with the service, and that we could get everything done so quickly. Thanks again for choosing us — it’s much appreciated.
Advertisement
Local business with Welsh language…
Local business with Welsh language service throughout the experience.
January 27, 2026
Reply from Ross Hughes Flooring
Diolch yn fawr am eich hadolygiad 🙂
Can't fault them!
Great selection, friendly and helpful showroom staff, excellent installers, competent who go the extra mile. Amazingly, despite looking like an expensive shop, they're cheaper than the discount warehouse.
Really were a pleasure to deal with and I can't recommend them too highly.
Oh, nearly forgot, the floors look fabulous.
January 19, 2026
Reply from Ross Hughes Flooring
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you had a great experience from the showroom right through to installation, and that the team went the extra mile for you.
We also love hearing that the floors look fabulous — that’s what it’s all about! Your recommendation means a great deal to us, so thank you again for choosing Ross Hughes Flooring.
Reply from Ross Hughes Flooring
Thank you for your kind words! We’re delighted to hear you’re happy with both the service and your new flooring. It was a pleasure working with you, and we really appreciate you choosing Ross Hughes Flooring.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.