Made three orders altogether. Returned items twice. One wasn’t the right choice, the other - the right size. Both returns went smoothly. Orders were also executed in a timely manner. Site experience w... See more
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See what reviewers are saying
As always Rossignol products never disappoint. Top quality, fine design. The order placed was delivered relatively fast, the product was packed with care and the parcel itself was solid enough to tac... See more
Handling of orders is fast, goods were sent quickly. But when there were hickups with Fedex, handling is slow. I have known for two days the goods are lost. Fedex confirmed it. What next? I am not tot... See more
If one is looking for the best quality ski and ski boots, I recommend this brand. Probably they don’t need a recommendation at all, since it is already a well-established brand in the ski community,... See more
Company details
- Winter sport Store
- Activewear Store
- Clothing Store
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Winterwear Store
Written by the company
Rossignol was born in the French Alps in 1907. Icon of the past, symbol of the present; Rossignol, inspired by our roots and our exceptional historical heritage, builds the future every day.
Contact info
Rue Louis Barran 98, 38430, Saint-Jean-de-Moirans, France
- https://www.rossignol.com/contactus
- www.rossignol.com
4.1
Great
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The zipper tag snapped off twice.
Update: They said they would follow up on my email and never did.
Bought the Men's 1907 Chamonix Brown Boots back in 2024. A few months after buying the zipper tag snapped off. I emailed and they sent me a replacement tag that I had to go pay someone to fix. That was $50 extra to fix this new boot.
A year later the zipper tag snapped off again and now it's out of warranty. Now I have these very expensive boots that are no longer good for Canadian winter. I never knew about this brand and I would highly recommend staying away from their boots.
February 18, 2025
Unprompted review
Reply from Rossignol
Dear Client, we are sorry to read that your boots got damaged. We have well received your email, our After Sales Service will get back to you as soon as possible.
Thank you,
Kind regards.
Rossignol Team
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Broken zip
Zip broke on my Rossignol jacket, within the two year warranty, sent proof of payment and damage. It Clearly says on the customer service page they respond within two business days.
Not once have they replied in that time. I’ve had to call and chase, then they make out they’re dealing with it.
15 emails, 3 phone calls and 12 days in so far and no action.
They talk very politely on the phone,
and “when” they manage to respond to an email. It Just seems like empty promises.
Shame the service is so slow.
The products are great.
I bought this jacket two years ago as my first Rossignol purchase, since then we have bought 29 other rossignol products including ski boots, jackets, and the ladies Megève boots. Totalling around £3500.
All quality products.
My score
Products 9/10
Customer service 3/10
Rossignol Please don’t respond under this review with more empty promises. 👇
Instead Use that time productively by pleasing a loyal customer with a solution to my broken zip.
January 31, 2025
Unprompted review
Reply from Rossignol
Dear Client, we are sorry for our delayed reply. We are doing our best to reply to all the enquiries we are receiving in this winter season.
Our Customer Service will contact you with a solution to your broken zipper.
Thank you for your trust in our Brand.
Best regards,
Rossignol Team.
Made three orders altogether
Made three orders altogether. Returned items twice. One wasn’t the right choice, the other - the right size. Both returns went smoothly. Orders were also executed in a timely manner. Site experience was also smooth and responsive. Interface, for me, was cery user friendly.
January 21, 2025
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Excellent service
No complaints, very quick service. Even after a return (ordered wrong colour), refund was arranged within a few hours after delivery @rossignol. Excellent service!
December 22, 2024
Every thing are perfect the clothes for…
Every thing are perfect the clothes for me for my wife and for my daughter we have travel in europe freoburg colmar strasburg theese days with rain wind and low temperatures all of us we are happy with these clothes thanks ROSSIGNOL if you want photos tell me
December 21, 2024
First order
The time of delivery was relatively quick.
As I didn't notice that there is a discount for the first order I contacted customer service and Rossignol approved me a discount after the payment.
November 22, 2024
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Bought for a present so cannot rate the item
I gave five stars for efficiency in delivering. The item is a present for Christmas so I do not know what the recipient thinks of it as yet.
November 22, 2024
Always a pleasure to buy rossignol
Always a pleasure to buy rossignol . Easy website and great delivery.
November 20, 2024
All things was good and nice
November 20, 2024
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What you see is what you get and fast
November 20, 2024
Fast & reliable 😀
November 21, 2024
Rossignol actually sent my order to the…
6Rossignol actually sent my order to the wrong random address across the country, the didn't believe me and realize finally from the tracking that they did. Had challenges getting a refund. Were out of stock for all 6 items. Refused to offer me any sort of discount of my next purchase, but did say that I "could buy a gift certificate on their website", and sent me a link, absolutely insulting. I sent this challenge to their new Head of Rosignol's E-Commerce to let him know how his Customer Service team is handling mistakes they made, by offering (former) customers a chance to buy a gift certificate. Not even the courtesy of a response. Looks like their lack of Customer Appreciation is starts from the top.
It is one thing that the lost the order. But they take no responsibility, and don't even offer a small gift certificate for another purchase. It is just a sorry we sent the order to the wrong place, we don't have any more too bad. Oh, and if you want you can buy a gift certificate from us. Absolute arrogance. That is not how customer service is done in North America, likely why the had to close all their stores in the US and Canada, their brand is losing relovance, and their clothes are being discountinued by the major retailers, they obviously don't get it.
November 12, 2024
Unprompted review
Reply from Rossignol
Dear Client, we are sorry to read your negative feedback. Unfortunately, as discussed, your order has been declared Lost, therefore, we do not manage to retrieve it. Reason why we decided to refund the totality of your order, as well as sending you a discount promo code to apologise for this unfortunate event.
We would have been happy to send you a replacement order but as your items were part of our Outlet collection, they are out of stock.
Could you please confirm that you have not received our replies? We can see that we replied to all your enquiries, our latest email is from Friday 22/11 at 1:41PM. You have also replied to our emails so we are afraid we do not understand the second part of your feedback.
We remain at your disposal for any additional question.
Thank you,
Kind regards.
Rossignol Team
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Returned to the sender
You have shipped my webshop order from FRANCE to HUNGARY by mistake with totally unnecesarilly CUSTOM CLEARENCE papers!
For this reason the hungarian local custom authority couldn't handel the parcel properly and returned it to the sender!
October 24, 2024
Reply from Rossignol
Dear Mr. Tischler, we are sorry that your parcel is stuck at custom. We asked for more details and we will come back to you as soon as we know more. We confirm that your parcel is not returned to sender but it is still pending custom release.
We will do everything we can so you can have your order as soon as possible.
Thank you for your patience.
Rossignol Team
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