Rough Trade logo
Visit website

Rough Trade Reviews 

3,352
•
TrustScore 4.5 out of 5

4.3

Record Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the outstanding product selection, including many exclusive and limited-edition items, often highlighting the quality of the pressings. The delivery service is consistently noted for being prompt and reliable, with items arriving well-packaged and in perfect condition. Many people also commend the excellent service, describing it as easy to deal with, professional, and very responsive. However, some people mentioned issues with order fulfillment, particularly regarding pre-orders and dispatch delays, with items sometimes arriving later than expected or without clear communication about changes. A few other people also felt that the quality of some products was not as anticipated, citing instances of damaged items, incorrect pressings, or missing signed components.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly the excellent selection of indie, post-punk,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising items arriving on time, in great... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting issues such as late dispatches,... See more

Quality

People report positive experiences with quality, often highlighting the excellent condition of records upon... See more

Service

Users describe positive interactions with service, often highlighting it as professional, informative, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time Rough Trade user, as recommended to me by my son. Getting back into vinyl, and Rough Trade had some reasonably priced albums that I felt I needed to be listened to. Four double albums were... See more

Rated 5 out of 5 stars

It’s Rough Trade. They’re an institution. You don’t get to stay in business for half a century by being average. Even if occasionally something IS wrong, it gets sorted. They also have s... See more

Rated 5 out of 5 stars

I love Rough Trade. Always promoting amazing musical experiences, and never disappoint. The two Warpaint albums I have just received are a perfect illustration. Heard one track by Warpaint, brought... See more

Rated 5 out of 5 stars

I typically use 3 record sites/stores for my purchases, after years of trawling. One of the best is Rough Trade & I’ve just received my new Temples & Fcukers albums. Always delivered on time, perfectl... See more

Company details

  1. Record Store
  2. Book Store
  3. Event Venue

Written by the company

Where it all started. Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today. In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road. Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane. Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021. Rough Trade Nottingham opened in 2014. Rough Trade Bristol opened in 2017. We host live shows, sell records, merchandise, hardware, beer and coffee. Come say hello!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,352)

2,143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Impressive Customer Service Response

I recently opened up a record from a previous Rough Trade order and discovered the record had a large crack in it. I sent an email to customer service, got a prompt response with instructions for requesting a replacement, and had a replacement arrive in less than a week. Very impressed with the response.

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

A legend

Rough Trade is a legend with good reason. They have a great track record! (Pun intended). Communication is spot on and timely. Only thing I would improve is they sometimes have a delay in posting.

June 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great experience from overseas in Australia

The online service works really well, and it's worth noting that it's not just good for people in the UK - I live in Austalia and get a fantastic service with mot delieries arriving within 1-2 weeks from despatch. The packaging has always been quite good, but it has definitely improved from a few years ago and I never seem to get any damage in transit these days. The pricing is decent too. I often find that it's no more expensive that my local Australian store even allowing for postage. And of course, there are a lot of exclusives that aren't available loally in Australia.

June 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

First time- ordered three albums from this site…

I ordered three albums from this site for the first time. The three I ordered have been hard to find, so I was really surprised to see them. They arrived fairly quickly, well packaged, and are high quality. I will definitely be ordering more from Rough Trade. Nice job and much quicker than one of their competitors.

June 5, 2026
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look