Route Reviews 

Great service and solution

I ordered a Pickleball pedal that was shipped by Canada Post. I used Route to ensure that package. Unfortunately Canada Post lost or misplaced the package. I opened a claim with Route and literally within 10 minutes I received an email from a Route customer service advisor asking one quick question l. When I provided the answer to that question my claim was immediately approved and a new item was ordered to replace the lost item. I have never in my life, encountered such a seamless process with an insurer. I will definitely use Route for all my shipping insurance needs in the future.

Very happy with the quick response and resolution of my order issue. Great company!

I dealt with a company scamming me on a very expensive order that I paid for package protection on.

Route took care of me and refunded my money so I wasnt out $700 on a bait and switch order that never came.

All of their customer support representatives are friendly and professional. They work hard to make sure we are taken care of as customers in a world where everything is done via online shopping.

I will always use route when available!!!

Route quickly and easily handled my claim! Thank you!! Highly recommend adding Route protection to your shipping.

I had received a damaged item from UPS and
route issued a refund within minutes.

Losing a package is frustrating. Route did make me jump through hurdles to resolve things. The process was quicker and easier than a resolution with Amazon. They are customer service focused and I will use again at every opportunity.

Took care of my claim with lightning speed!! AWESOME!!

They contacted me within minutes of a claim and offered a quick resolution.

Great service and was very quick to respond.

The response to the issue (package delivery) was extremely fast, a matter of minutes. And the offered solution was complete, covering every aspect and incurred damage, impressive!

Very helpful when a package get lost- this happens a lot with international packages.

Super easy to work with lightning fast resolutions.

All I had to do was take some pictures of the damaged part and everything went smoothly.

Fast simple clear and to the point communication. No run arounds. Stepped up and followed through exactly as advertised. Well worth the purchase price.

I had problems with the delivery. Route was able to fix it and get my delivery straightened out. The person I dealt with, Tanner, was quick, efficient, and effective.

The item I ordered was damaged. I put a claim in, received confirmation, and within no time I was informed that my item would be replaced. The process to submit the claim was streamlined and smooth. All with clear and direct communication from everyone involved

Helped me out with my issue in a timely manner.

I wish I could give a ZERO rating to Route Package Insurance. PLEASE SAVE YOUR MONEY and avoid this outfit by all means. I had a package marked delivered by FedEx but stolen from my porch. I paid $13.28to insure the package through Route , package value items purchased for $302.40, hence a pretty high insurance fee. I spent hours and days sending over 25 chat box messages, no live support available at all. No resolution for the stolen package although I satisfied all Route's requests via email and chat box. STAY AWAY FROM this "insurance" scam.

Easy, friendly, promote and professional service to deal with 👌