I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
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Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Delivery service was quick
Delivery service was quick, got free standard delivery, came in two days. Offer of 3FOR2 was easy to apply. Products are great as always!
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your delivery arrived quickly and that you were able to make the most of our 3FOR2 offer.
It's great to know you're happy with your products as always. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
#12'sforL1fe
I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of the specific SB I love, keeps me rolling and always looking on point 😉
I need extensions on my reward points is all of a red flag, 12's are ever rare and so those collected dissolve into the ether 😑
3e-BC
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your brilliant feedback! We love hearing that you're a regular Route One customer and that our SB colourways have become such a feature on your staircase!
We're delighted to know you continue to find pairs that catch your eye and that your latest SB arrived promptly and keeps you rolling in style.
We also appreciate your feedback regarding the reward points and understand the frustration when those hard-earned points expire, especially when you're waiting for those rare size 12s to come along. We'll be sure to pass your comments on to the team for consideration.
Thanks again for your continued support and loyalty – it's customers like you that keep us rolling!
All the best,
Maddi
Route One Customer Care
Nice selection of products
Nice selection of products, unbeatable offers. Quick delivery, would definitely shop from here again
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our selection of products and the offers we have available.
It's also great to know your order arrived quickly. We really appreciate your recommendation and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything was great as always.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service
July 28, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you found ordering easy and that your delivery arrived quickly.
We truly appreciate your kind words and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Huge choice on the app
Huge choice on the app. Excellent quality jeans, Route One own branded, great fit, look great. Fast delivery.
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're enjoying the huge choice available on our app and that you're loving the fit and quality of our Route One own-brand jeans.
It's also great to know your order arrived quickly. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you found our service quick and efficient.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fantastic service
Fantastic service , issue with grip tape on my sons board backing tape not coming off
Customer services resent another
No problem
Great shop
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to quickly resolve the issue with the grip tape on your son's board.
It's great to know the replacement was sent out without any hassle and that you were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Delivery was quick and the quality of…
Delivery was quick and the quality of the skate shoes are excellent. My son loves them
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived quickly and that you're pleased with the quality of the skate shoes.
It's even better to know your son loves them! We hope he enjoys wearing them.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Jorts
Extremely quick delivery. Well laid out website with some amazing high quality clothing.
July 28, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were impressed with our quick delivery, found our website easy to navigate, and loved the range of high-quality clothing we offer.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy to order off the app and quick…
Easy to order off the app and quick delivery. The bag is great quality, wouldn’t expect anything else from Dickies, and roomy enough for work stuff.
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the app easy to use and that your order arrived so quickly.
It's also great to know you're loving your new Dickies bag and that it's the perfect size for all your work essentials.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order arrived on time and that you were happy with all of your products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I liked the option and all the product…
I liked the option and all the product are very high quality but the next working day delivery has come very late for next working day but otherwise the shop is good but delivery service needs to be better
July 28, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really pleased to hear you were happy with the range of products we offer and the quality of your order.
We're sorry to hear your next working day delivery didn't arrive as expected. Unfortunately, while we dispatch these orders on time, delays can sometimes occur in transit which are outside of our control. We completely understand how disappointing this is when you've paid for a faster delivery service.
We appreciate your comments and will pass your feedback on. Thank you again for your support, and we hope your next experience with us is an even better one.
All the best,
Maddi
Route One Customer Care
Fast service
July 27, 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with our fast service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Order got stolen and company refused to…
Order got stolen and company refused to do anything about it and just ghosted me, sent 3 emails and they ignored every single one of them
July 29, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your experience. We can't seem to find any previous communication from you regarding this issue, and we're sorry if you've felt ignored.
A member of our team will be in touch with you shortly so we can look into this properly and work with you to get it resolved as quickly as possible.
We appreciate you bringing this to our attention and apologise for the frustration caused.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had superb service with Route One.
Your continued support means the world to us, and comments like this really make our day!
We truly appreciate your loyalty and hope to see you again soon.
All the best,
Maddi
Route One Customer Care
First time I have used them
First time I have used them. Decent comms, put me at ease, trainers came within 48hrs, was easy to track
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.
It's great to know our communication kept you at ease, your trainers arrived within 48 hours, and that tracking your order was easy.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Best customer service ever
Had an issue with an item received in my order and after contacting them, Maddi and the team provided hands down, the best customer service I've ever experienced. They literally went above and beyond and way to help and address the issue and I've gone from being a casual route one shopper to a shopper who's gonna be considering route one first and foremost for similar items. Amazing.
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback! It truly means a lot to hear about your experience.
While we're sorry there was an issue with your order initially, we're delighted that we were able to get everything resolved for you. Knowing that our customer service made such a positive impression and turned you from a casual Route One shopper into someone who'll think of us first is the highest compliment we could receive.
Your kind words have been shared with the team, and they really are appreciated. Thank you again for your support—we can't wait to welcome you back!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived promptly, was well packaged, and that you were happy with the quality of the parts.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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