Rowen Stillwater Reviews 

63
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I've ordered several sponges from Rowen Stillwater, as like many other people I'm trying to use less plastic. To my surprise, 2 of the "heavy duty" sponges have started breaking down from the f... See more

Company replied

Rated 5 out of 5 stars

Fantastic products for anyone looking to reduce the amount of plastic they use, which should be everyone! I'm especially pleased with the vegan food wraps as others I've seen use beeswax. The items ar... See more

Company replied

Rated 5 out of 5 stars

First time purchase and would highly recommend. Only a few seconds of holding wrapped item before the fabric moulds tightly around it making safe to put in the fridge. Arrives in cardboard packag... See more

Rated 5 out of 5 stars

This is a great little British business creating plastic free items. I bought a few unsponges and shared with my daughter,she loves them too. Will definitely buy from here again as trying my best to... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Zero waste and sustainable alternatives to everyday throw-aways. Includes vegan wax sandwich wraps and reusable sponges.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(63)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing customer service

I've ordered several sponges from Rowen Stillwater, as like many other people I'm trying to use less plastic.

To my surprise, 2 of the "heavy duty" sponges have started breaking down from the first day while used in normal conditions.

I've sent emails to the customer service, most of them were not answered and the company then just went silent.

I recommend buying items from another shop.

July 4, 2019
Unprompted review
Rowen Stillwater logo

Reply from Rowen Stillwater

Hi Alexandre - Firstly I'm very sorry you feel you've not been listened to - I've had a look at our conversation history and I can't find any emails that we've not responded to so if you'd like to reach out to us on hello@rowenstillwater.com I'd love to try to resolve any problems you may have with our products. As you didn't respond to our last offer of a refund or replacement I'd like to reassure you that that offer still stands.
All my best,
Rowen
x

Advertisement
Rated 3 out of 5 stars

I ordered my sponges on April 21st

I ordered my sponges on April 21st. Today is May 1st. I have yet to receive them.

May 1, 2019
Unprompted review
Rowen Stillwater logo

Reply from Rowen Stillwater

Hi Susan, I know it's frustrating but postage to America from the UK does take about 10 working days. I'm sure they'll be with you soon!
Rowen
x

Advertisement
Rated 5 out of 5 stars

Very good communication and fast…

Very good communication and fast delivery service.
The products are lovely to own especially when you know you're doing your bit to reduce waste especially plastics.
Altogether great products and great service

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

Good customer service

Speedy delivery, I haven't opened yet as bought for a gift for my daughter but it looks beautiful in wrapping and packaging, I'm sure my daughter will love it. Good customer service too, I would use this seller again! Thank you x

March 31, 2019
Unprompted review
Rated 5 out of 5 stars

Supporting a Small Business

Fast deliveries, Zero waste packaging and just what it says on the tin. A very trust worthy company as well as a small and up and coming company which I feel is so important to support.

Thank you Rowan!!

March 21, 2019
Unprompted review
Advertisement
Rated 3 out of 5 stars

Postage too much

Product was good, but paid £1.99 postage for a £4.99 product which was sent second class costing 79p. Felt a little cheated by this as it could have at least been sent first class for that amount and the sender still would be in a profit!

February 28, 2019
Unprompted review
Rowen Stillwater logo

Reply from Rowen Stillwater

HI, I'm sorry you're still unhappy about this issue - as I explained on our email conversation our shipping is flat rate - £1.99 no matter how many items you buy. This provides really good value for most of our customers but I understand that it may not feel right on smaller purchases. As I said in our conversation, we're reviewing this to see if we can make things a little fairer in those instances, so thank you for your feedback. Rowen x

Rated 5 out of 5 stars

A Change for good...

Purchased in an attempt to ditch plastics. Easy purchase. Timely delivery. Quality product. Thank you!

February 19, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quality!

Prompt service, excellent products, beautifully packaged. Thank you.

February 3, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Do not hesitate - you will not be disappointed

First time purchase and would highly recommend.
Only a few seconds of holding wrapped item before the fabric moulds tightly around it making safe to put in the fridge.
Arrives in cardboard package suitable for letterbox. Beautifully presented with tissue paper with cotton bag to store when not in use.
Would make ideal gift for anyone.
Love everything about them and will buy as a gift in the future.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous wax food wraps and Unsponges

Fabulous products. Excellent service. Extremely professional and swift delivery. Bought pack of three wax food wraps. Delighted with them. They are really easy to use, very practical and rather beautiful too. Also bought 3 pack of heavy duty Unsponges which am also delighted with as clean dishes beautifully. I then chuck them in the wash.

January 24, 2019
Unprompted review
Rowen Stillwater logo

Reply from Rowen Stillwater

Thank you for you review - we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look