Rowenta Reviews 

I couldn’t receive any support. They close chat, messenger link doesn’t work and totall ignorance via email.

Pathetic customer service. I bought a rowenta hoover in Italy and after 1 year one part of the hoover stopped working. Since now I live in UK I contacted Rowenta UK to check if they could fix the hoover which was still covered by the guarantee. They confirmed that they were able to repair it and this would have taken 2 working weeks. 3 weeks later since I don’t hear from them I get in touch and they told me to wait 2 more weeks for the elements which needed to be changed to arrived. No sign from them. After 5 weeks I got told I would have received a new hoover to replace the broken one. This would have taken two additional weeks. Two months after I contacted the customer service for the first time I got told that all the info I was given to that point were all incorrect. This was due to the fact that they outsourced the customer service agents. They then told me that they were not able to replace the hoover with a new one and they offered me a voucher to get an iron since rowenta uk does not sell hoovers! As a second options they told me that they would have fixed the hoover, promising that they would have repaired it by the end of January. We are now almost at the end of February and neither I have received the hoover fixed nor I have received any notification of any delay.

Stuck in leaking iron purgatory with the iron supposedly being repaired but only down to one repairer (the other on sick leave)......no willingness to communicate in terms of providing update on timing for repair.......could be months ......fairly dire....avoid this product

Very bad air purifiers,and the worst is that it's too much and the most expensive.i bought 1 intense pur air purifier and 1 intense pur air connect purifier and 20 filters (5 formaldéhyde, 5 hepa, 5 active charbon, 5 pre filters).
The rowenta technology is very bad , as its filters, as the conception,as all, except marketing (these is where they invest all their money,to lie on the products features in the packaging, and all features and informations online). So i bought 1200$ for the Nice packaging,not the product.

And the customer support is also the worst that i have knew till now.
And their wifi connected air purifiers don't work even if you are in europe(France, where i've been with) and US(where ive been with), even if the customer support said me to use a wifi password with only letters and numbers).
Iam a computer and network enginner, struggled too much to connect it without a success.
I don't even asked the customer support for a replacement, or refund, iam not expecting anything from rowenta.
IF YOU DON'T WANT TO LOOSE YOUR MONEY AND ENERGY,CHOOSE ANOTHER BRAND ,based on a very large number of customer's comments and rate, online.
I didn't asked for any help from rowenta,because it was such the worst customer's experience that i want to forget it.

We paid £74.99 for a Rowenta iron and after just 4 months (used in accordance with the instructions) it was leaking water. Rowenta refused to offer a replacement or refund, instead offering to repair the iron - this would take between 3 weeks and 6 weeks! No replacement in the meantime. I asked what we were supposed to do for an iron for this time and they had no interest in answering. I even wrote to their MD but just ended up with the same response with the exception that they incredibly offered us a discount on the purchase of another Rowenta iron!!!!!!!. A poor product and truly awful customer service. PLEASE AVOID THIS COMPANY AND MAYBE IT WILL CHANGE ITS ATTITUDE.

Impossible de trouver un interlocuteur capable de me dire où en est ma commande.

because your products are big miserable trashes

Bought the Rowenta eco intelligence model DW6030, quite expensive for an iron at £80, back in October 2021. By January the iron had started to leak bits of water out of the back of it, after filling it up, and this has got progressively worse over the last 2 months. Have tried to do some ironing today and it is really leaking now. If I turn the steam function off it doesn’t leak so much but really doesn’t iron very well. I had to leave it to take a phone call and it was stood upright on the ironing board and the whole tank must have leaked out of the back soaking the ironing board! I have contacted rowenta, unfortunately I cannot find the receipt so nothing can really be done apart from sending it off at my own expense and potentially having to fix it etc etc. very sadly I am not prepared to do that and will just have to shell out for a new iron. Such a waste of money and very un-environmentally friendly! I would avoid this brand

Had it since 2016 without any problems, however last week it didnt want to heat anymore, i thought they could give me the part i needed free of charge out of warranty, or at a decent price. They said that as long as someone came around the part would be free, i just had to pay labour, i said how about shipping it to me for free without the labour. They said they coulnt do that, i couldnt even get a clear anwser as to why not. Then i asked how much for the part, IT WAS THE SAME PRICE, AS THE IRON WHEN I BOUGHT IT NEW. This isnt the first time that rowenta have dissapointed me.

More then one month after my command, i still have no aspirator ...

Only their hair dryers. They are the best not only in quality but also design.

Awesome product! This iron works like a dream, best I have ever had! Thank you!