Royal Air Maroc Reviews 

DO NOT FLY WITH ROYAL AIR MAROC SAVE YOURSELF THE STRESS
If there were 0 starts I would give 0 stars. On my way to my destination they lost the 2 luggages that I checked in. One of them was found 6 days after, the other went missing forever. I kept calling the customer service, which wasn't helpful at all. Now that it's been over 21 days of the luggage missing, I followed all of the instructions on their website to get a refund of what was in the luggage and what I had to buy during my travel, but again it's taking so long for the refund (it's been over 30 days now) and the customer service just says 'they will reply to you as soon as possible'.
When I did the file at the airport for lost luggage there was a queue of 30 people who also lost their luggage, so big chances that the luggage will go missing if you check it in.
If you do fly with them, do not check in any luggage. The flight itself is okay, although some food options were over by the 1st half of the plane, so whoever sits at the back will eat what is left. The staff isn't friendly at all, so it is just an unpleasant flight but okay for the price that I paid.

Request for Refund Ref: BUWTCU
I had asked for a refund severally after the demise of my mother last year November 27th, 2025. Since I no longer need to travel because the reason for my travel in the first place was as a result of super visa obtained by my mom to visit and spend some time with me and my son in Canada but unfortunately she passed away which had a devastating effect on me afterwards. However, the airline refuse to refund my flight ticket after I had explained my situation over and over again and had completed several documents requested from me which also included my mother death certificate and my birth certificate as proof of relationship which to me was uncomfortable however I complied and many times I spoke with a customer representative they act like they are very sympathetic about my situation in promise that a refund would be issued but yet all to no avail but instead they keep referring me to Expedia vis-a-vis playing with my emotions. It is over 30 days since I have been asking for my refund at a time I pleaded that I needed the money since I was the only person my family was looking up to as regards my mom's burial in Nigeria which would cost over $15,000. Unfortunately, it hurts that the airline would not be empathetic and considerate to refund me based on my situation and this is affecting my mental health. I am tired of dealing with both Expedia and Royal Air Maroc and had done all expected from me from both agency towards my claim. I would never ever fly this airline or recommend anyone.

This airline is terrible. It’s the worse I’ve encountered all my life. To think the staff lack empathy and not willing to make any effort. They misplaced my luggage for over 2months and there has been zero communication from them. No accountability or even any attempt to help me update me effort made so far. I have cried for days as I had valuables in these luggages but my cry didn’t mean anything to them. Very useless airline

Royal marroc airlines 1 hour waithing time, two hours waithing time on the phone and then comming back with no solution is not an exception. Because of my serious severe health condition I could not fly and this is why I had a non show with my flight. I booked my flight trough edreams.com but in case of illness the client needs to contact the airline directly.

Absolutely unacceptable experience with Royal Air Maroc.

We were scheduled to fly at 2:45pm from Casablanca to London as part of a large group. The day before the flight, none of us were able to check in online — no reason given. At the airport, we were suddenly told the flight was overbooked.

What made it worse was the complete lack of transparency. Some members of our group were allowed to board while others, on the same booking, were left behind. Staff gave vague and conflicting explanations and then claimed that seats are only “guaranteed” if you purchase a special ticket — something never clearly communicated beforehand.

We were eventually rerouted through Madrid, but even then we were not issued proper tickets and were left in limbo. Poor communication, poor customer service, and extremely stressful handling of a situation that the airline likely knew about in advance.

I would strongly advise avoiding this airline if you value reliability or basic honesty.

On the 22nd Dec Royal Air Maroc cancelled my flight from Bamako to Casablanca. I was told I would get a refund as they did not provide the service. I haven't received my refund. I would advise anyone to be careful flying with this airline!

The onboard staff, ground staff, customer service over the phone are all extremely mean, rude, incompetent and very unhelpful. My suitcase is still missing and nobody is helpful. Onboard The food was terrible and they served my daughter food without cutlery and ignored my plea to give her one. By the time they did the food was cold and she couldn’t eat it. She is just 3. At the transit area where we stayed for 24hours they constantly denied us water, where my 3 yr old and i were very thirsty- and we were not allowed to leave the area to get some ourselves. We were freezing and they denied us blankets, which they had, we saw and asked for but they outrightly said “no”. Very heartless.

Very poor service called the office the agent gave me attitude right of the bat and it was clear that they dont care and they dont want to help and answer my questions.

Wont ever book a ticket with this airline

Very Terible airline, Their system abbreviated my infant Name, and they refused to let us board saying I should drop by 1 year old child behind. And when I refused they made me miss my flight and said I have lost the ticket no refund.
Their handlers are so cruel and inhumane and you will get Traumatized if you ever use this airline
I have written and raised complaint tickets and they keep ignoring me- Over $6000 wasted on them that they refused to refund

Forcing me to go get last minute Airfrance ticket at a very high price and similar thing occurred my infant name was also abbreviated by Air France and Air France allowed us fly without any restrictions

Travelling with Air Maroc has been the worst airline I have ever encountered. We experienced flight delays, lost baggage, and the impossibility of rebooking. Because my luggage was delayed for multiple days, I did not have my bag for my wedding ceremony, but no one at the company seemed to care. Every single customer service rep I encountered (except for Bless in Ghana!) was either dismissive, condescending, or rude.
On top of that, they have the audacity to deny your rights you are entitled to and tell you that you are the problem. Please, let’s shut them down!

Avoid to travel to Mauritania with Royal Air Maroc (RAM). This company does not respect guidelines for hand luggage. The manager of RAM in Nouackchott airport forces to check in hand luggage unless you pay him a bribe. Unbelievable!!!

The worst airline that I have ever flown. Due to unforeseen circumstances I requested for a change of date or refund and they denied it. Their lack of professionalism, customer care and courtesy is beyond anything that you can imagine. Please RUN from this airline. They truly deserve a ZERO.

I flew on a Business Class Royal Air Maroc operated flight and discovered functional damage to my checked baggage immediately on arrival at London Heathrow on 13 December 2025.

The telescopic handle arrived extended, twisted, and unusable, despite being fully retracted and functional at check-in.

What followed was a complete failure of Royal Air Maroc’s baggage claims process.

No PIR was created at London Heathrow airport, the online claims system rejected my ticket details, and the call centre was unable to open a case or provide meaningful assistance.

As a result, I was left with no direct way to submit a baggage damage claim to the operating carrier, despite acting within the required timeframe and having photographic evidence.

Passengers on partner or interline tickets should be aware that Royal Air Maroc offers no workable path to resolve baggage damage issues, leaving customers stuck between airlines.

This is not about compensation alone, but about the absence of a functional customer support process.

Tan

No proper customer service at Casa for customers coming from Dakar. I was denied hotel for a lay over that was more than 8 hours. Agent argue that it was less than 8 hours whereas actual lay over was actually 8:30 hours but it was shorter due to RAM’s delays at Dakar, which is not the customers’ fault. Multiple departures delays at YUL, at Casa and at Dakar. Very bad overall service. Won’t recommend RAM.

Staff are so rude and inattentive , i wanted to drink my medication and i asked 3 different ones for water like 5 times, yep i had to ask 2 of them twice and it took them like 40 mins for get me a glass of water lol.

i can't even find a better word to describe them. They are the worst airline I've ever seen or heard of. Sudden change of airport, and cases of missing luggage, bad customer service and deceitful behaviour. I cant say they should fix up because I've noticed they have been doing this for a long. Didn't know about this, i wouldn't have put my aged mother into their problem.

Both round trip experience was a mess an I won’t recommend this for anyone…. Their workers in Ghana are corrupt having people jump over their line because they gave them money…. Don’t travel with this airline

I don’t even want them to give one star. They delayed flight in a very sneaky way without informing the passengers. At the airport they put some looser on the air morac service desk who kept disclaiming that he does not work for Air Morocc and he does not know anything and kept giving wrong information. Then some guy who also said he does not work for Air Moroc told us to go to their lounge which was a very filthy area. This was my first time flying on this stupid airline and also the last one. I will never ever fly again on this filthy airline. The aircraft is also very filthy and flight attendants are not well trained to provide proper service. On our way from DC to Cairo we asked the attendant for a glass of water multiple times, he never came back and same thing on our way back to DC.
Airline crew is too busy watching soccer game on their phones and we are standing in the line for 1 plus hour. They delayed the flight again by another hour, this is very ridiculous and they do not care and did not compensate us with anything. Worst airline they need to go out of business

This airline has to be shut down ASAP!!!!!! Useless airline, don't know how its still functioning. If i could give zero star i'll joyfully do. Nothing of theirs is worth writing about, poor time managment, incompetent and untrained staff, luggages getting lost, poor customer service, rude staff, delayed flight - the list goes on and on.

The worse airline ever. first time I used it as i always hear bad feedbacks. my luggage been lost. my holiday been ruined. very bad customer service. never again