Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke... See more
Company replied
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See what reviewers are saying
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks... See more
Company replied
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and... See more
Company replied
We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up. Thank you for the great experience with your store👌
Company details
Written by the company
RoyalDesign.dk er Danmarks største webbutik med design og indretning til dit hjem og kontor. Du kan vælge imellem mere end 50 000 designprodukter på RoyalDesign.dk. E-mail: info@royaldesign.dk Åbningstider: Hverdage 8-17 Telefonnummer: +45 78 79 11 44
Contact info
Porfyrvägen 2, 382 92, Nybro, Sweden
- +45 78 79 11 44
- info@royaldesign.dk
- www.royaldesign.dk
3.3
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tak for hurtig handel og levering 🇩🇰…
Tak for hurtig handel og levering 🇩🇰 jeg er så glad for lamperne👍
April 17, 2024
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God information om leveringstider og…
God information om leveringstider og opdateringer herom
March 22, 2024
Very quick delivery
February 5, 2024
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Long wait to return damaged item and get money back
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and I still haven't heard anything or received a return label.
I honestly would not have a problem with this if it wasn't because they took the money the same day it was delivered. Honestly, if you have such a slow return system, maybe give your customers a couple of days from delivery before retrieving the money.
January 5, 2024
Unprompted review
Reply from RoyalDesign.dk
Hej!
Tack för att du tar dig tiden att skriva ned dina åsikter. Vi vill såklart ha ett snabbt och effektivt retursystem så din feedback är otroligt värdefull för oss.
Jag ser att du har registrerat en reklamation där du fått en uppdatering samt nyligen en lösning på ditt ärende. Har du fler funderingar är du välkommen att återkomma till vår kundtjänst, vi hjälper gärna till.
Trevlig helg!
Med vänlig hälsning,
Royal Design
Very smooth
January 14, 2024
The delivery was a mess
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks since I ordered). Then one week after I got an update that it was 2 weeks until delivery (4 weeks after order), then 1 week delayed (5 weeks after order) and then all of a sudden it was delivered (3,5 weeks after order). Glad it arrived but i had no idea what was going on and no-one was able to provide any clarity.
December 22, 2023
Reply from RoyalDesign.dk
Hi!
Thank you for notifying us about this issue regarding expected delivery time.
We will investigate this internally and are thankful for your feedback.
Please contact us if you have any further questions.
Have a lovely day!
Royal Design
Super godt!
December 11, 2023
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I’ve ordered a coffee machine with…
I’ve ordered a coffee machine with information that they have the last one in the warehouse and the shipping would take 1-4 working days. After one week without any information about my order I decided to write an email regarding it and I was told that apparently they don’t have it anymore so I have to wait even more until they receive it and then send it to me… Not a single „sorry” for their mistake was said, nor I was not even given an option to cancel my order which is unacceptable for me in that case.
My first and last order from Royal Design.
November 30, 2023
Unprompted review
Reply from RoyalDesign.dk
Hej!
Tack för att du skriver ned dina åsikter och synpunkter kring hanteringen av din order. Vi är tacksamma för din feedback.
Dessvärre kan jag inte se någon specifik information kring din order och önskar du ytterligare hjälp ber vi dig att kontakta vår kundtjänst och referera till din recension.
Med vänlig hälsning,
Royal Design
Hi have been trying to get in contact.
December 9, 2023
Reply from RoyalDesign.dk
Hej!
Jag ser att du har kontaktat vår kundtjänst och att du har fått vidare information kring ditt ärende.
Med vänlig hälsning,
Royal Design
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Good quality and good value for money.
November 19, 2023
Super god service
November 16, 2023
excellent excellent
November 11, 2023
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Will not shop here again
I recently had a frustrating experience with the customer service. The response time was very slow, and the reply I received was unsatisfactory. What was even more frustrating was that, despite writing my query in English, the response I got was in Swedish. This language barrier added to my dissatisfaction. I hope this issue can be addressed for better customer service in the future.
October 3, 2023
Reply from RoyalDesign.dk
Dear Customer,
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that you are not satisfied with the experience you had and that you felt like it took long time for a response.
We appreciate your feedback and we will take it further.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
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