RoyalDesign Reviews 

nice work, but not useful bill paying

Please use less packaging and think more climate friendly.

I placed an order on 1st of May and did not receive any email confirmation. The amount has been deducted from may account and I can't contact them to understand what is happening. Sent a couple of email and made a lot of calls but nothing!! I just need to understand if my order has been placed or not, if not please I want my money back! Customer support 0 stars.

Got delivered wrong chairs on April 24th and I immediately sent an e-mail to vendor. They got back 2 days later, but didn't arrange a pick up for the wrong items, just sent me a return label and told me to "drop off" the parcel to PostNord center, not providing an address where it is.
I have now asked for the address 3-4 times, but nobody is answering my e-mails. Also the parcel is huge an weights over 10 kg, and because I don't drive I have to use a taxi to deliver it to PostNord center, if I ever get the address.
I don't understand why I am responsible to arrange the return and pay the expenses for the vendors mistake?
My first, worst and last experience with Royal Design, not recommended.

Supersnabb leverans! 👍

Fast delivery.
Exelently packed.
Very good mounting instruction with alternatives.
Perfect mounting kit.
Beautiful product.
What else to ask for?

Bra lebveranstid

Supersnabb leverans

Very good chairs, stable, good looking, good wood qualiry. However, I've bought the chairs when it was written 2 weeks delivery, and I got them 2 months later. I know it's up to your suppliers but it could be missleading to the end customers.

Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped screw that we had to replace. Paying extra for a designer brand/quality doesn’t seem to be present here.

Perfekt
Thanks

fast shipping

Royal Design has the worst return experience. Expensive costs to return and it's not possible to return in the store. Omnichannel experience is not there and I will need to pay to return an item when I have a shop next to where I live.

Ordered drink glasses, two boxes of 6 each. Glasses kept breaking when washed in dishwasher. Customer Service was unable to recognize faulty/defect of the products because I did not provide picture of all glasses. 4 pictures for 4 glasses were provided, the first ones I did not take picture because we thought it was something we did wrong but then it kept happening and we have understood that material of the glasses was not handling dishwasher. Faultiness of the products not recognized, refund not received and best case I would be refunded only for the items in the picture. Very time consuming mail thread overall.