royalincihotel.com Reviews 

I stayed here August/September 2023 for 10 nights as I was in Istanbul. The staff go above and beyond and I was so happy I booked to stayed here. The coffees were so good and made anytime I wanted. The beds were too hard for me though. I had a kettle, coffees, iron, 3 bed, balcony, large showr room and fridge. The cleaners do a great job place was spotless and cleaned daily with new towels provided. The area is a great area loads of shops etc. I loved the area and it was very safe. I loved this hotel and if I ever return to Istanbul I'll definitely be staying here. Staff are the best I've ever came across. Annie. Northern Ireland. 😘😘

Will keep this short a possible. I booked a family trip to Istanbul for the 24th September. I arranged a reservation at this hotel in July/August (cannot remember exactly) through Booking.Com. Confirmation for 3 Deluxe Rooms was confirmed within a few hours with emails sent through and payment will be taken on the day of arrival they said so happy days right?

24th September we had our flight at 12pm so got the family up and out for 7am; including two 5 year old children and my 6 month pregnant sister. 12pm flight delayed by over a hour so that a put a downer on the whole situation already - got on our first flight to Athens and fortunately purchased a wi-fi package on board. Keeping in mind if i did not by this package i would not have been aware of the following. Around 9am i received an email from the hotel stating that payment had not gone through so we checked the bank via online but everything seemed fine. SO i decided to try my brothers card and surprisingly we received same response ''card payment has been rejected'' which we found extremely odd as there were no problems or red flags popping up on the online banking apps and plenty of money in the accounts so this was causing a huge amount of stress as we were expecting to land by 8pm...

Over the next hour or so during the flight i was going back and forth via email to hold reservation as i strongly believe they were trying to scam us at this point - even offered to pay by cash in full at the hotel or card as they were taking payment on the day anyways but they were not having it - in addition to this the language barrier was making this extra stressful and complex.

By the 2pm mark i received an email confirming that the reservation has been completely cancelled so at this point i am stressing as i have a full family with me inc a pregnant sister and kids that are going to land with no hotel booked. After further offering solutions and ways to get around this their only reply was ''we can keep a room for you, but the price will be doubled'' which we were not happy about at all...but it gets worse

landing at 5:30pm we missed our connection flight to Istanbul for 5:45 so guess what? we had to arrange whole new flight to Istanbul that would depart at 10:30pm meaning a further 5 hour delay in our day which messed up our hotel check in time, shuttle/transfer service to the hotel etc...

moving forward our 10:30 flight was then delayed til 00:30 :) at this point we have been on foot/travelling for 17 hours - kids were starving as the airport food was terrible and my sister in alot of pain and discomfort. Shoutout to the sh**tty airlines. from expecting to arrive at istanbul for 8pm we arrived at 3am!!!!

With no other option we got a transfer to the hotel hoping they would have some sort of sympathy and give us a room after travelling for nearly 24 hours!!! the receptionist said there are no rooms available suddenly, that the room prices have doubled but i truly believe they were trying to scam us as at this point wee were technically homeless in Istanbul and they knew we were desperate. tried to negotiate the price but they were not having it which i found pretty disgusting and sad.

By the will of God we found a hotel at 4am closeby that were willing to give us 3 rooms at a fair price there and then rather than leave a whole family on the street til 12pm next day to check in somewhere.

So AVOID this hotel as they will confirm reservation, not take payment but use excuses so they can charge extra or just cancel your reservation without valid reason. The receptionist was vile, just wanted money otherwise was happy to leave a family travelling for 22 hours on the road with 2 children and a pregnant woman. Disgusting