Royal Mile Whiskies Reviews 

492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and diverse selection of products, including hard-to-find whiskies, catering to various tastes and budgets. Many appreciate the competitive pricing and excellent value, often finding better deals than elsewhere. Reviewers frequently highlight the professional, knowledgeable staff and the efficient, smooth ordering process. The delivery service is widely commended for its speed, reliability, and careful packaging, ensuring items arrive in perfect condition. However, some customers also noted occasional issues with delivery, including delays beyond the promised timeframe or difficulties with tracking.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and efficient shipping,... See more

Product

People report positive experiences with product, highlighting the excellent selection and reasonable prices,... See more

Service

Customers had positive experiences with service, often describing it as impeccable, excellent, and great.... See more

Order

Users describe positive interactions with order, frequently highlighting the smooth and fast ordering... See more

Price

Customers consistently note positive experiences with price, frequently mentioning great and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

Excellent selection and reasonable prices. Speedy service and gets up to Shetland in 2 or 3 days max. Brilliant choice available and some hard to find malts. Highly recommended.

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

492 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(492)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Service is impeccable

Service is impeccable! Delivery is extremely swift, and the packaging of the goods is 100% professional. Customs handling by DHL is a breeze. Only one place to go if you want to buy whisky online - RMW!

June 26, 2026
Rated 5 out of 5 stars

You are quick.

You are quick.. the paket 📦 was well done.. the bottles came whole to me… but it would be nice if we could buy your product without customs costs… (due to you are not EU..) I would buy it for sure more often if I wouldn’t have to pay customs costs… thank you

May 25, 2026
Rated 5 out of 5 stars

I was visiting Edinburgh and my tour…

I was visiting Edinburgh and my tour guide Alec advised that your company was the best for liquors in Scotland. I purchased six bottles of several gins and had them shipped to my home in the USA 🇺🇸. They arrived this week and I'm enjoying one today. I wish I could visit more often!

April 27, 2026
Rated 5 out of 5 stars

We had an amazing experience with Royal…

We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!

March 25, 2026
Rated 2 out of 5 stars

Broken Tracking Link

The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

April 27, 2026
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi there! Can you email us at contact@royalmilewhiskies.com? We can then check on your order.

Elena RMW

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