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Rsaweb Reviews 

327
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful and friendly staff members, highlighting exceptionally efficient assistance when resolving everyday account queries successfully. People also genuinely appreciate the rapid communication channels and the smooth, professional resolution of various technical problems encountered. However, some customers also noted frustrating issues with unexpected billing errors and repeated bank payment deductions. Reviewers additionally mentioned experiencing significant delays when trying to reach customer support or waiting for important feedback. Some people even reported that communication channels felt slow and unresponsive, leaving them feeling completely ignored during urgent situations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While many customers... See more

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support that resolves... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report extremely poor support,... See more

Response time

Customers consistently note ambiguous experiences with response time. While reviewers frequently report... See more

Payment

Consumers find payment and billing to be a frustrating experience, consistently reporting serious billing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The line worked fine, until it didn't. Then the nightmare of trying to get a hold of a human being started (They only work online, with chats.) I assume the staff have multiple conversation at a go b... See more

Rated 5 out of 5 stars

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. Wh... See more

Rated 5 out of 5 stars

YANGA is an absolute star! Thank you so much for your quick and promt assistance regarding my issue. Within less than 5min my account was sorted and up and running once again. Keep up the g... See more

Rated 5 out of 5 stars

I got wifi from RSAWEB in november 2025. I was under the impression that it would be paid by debit order. As I did not see any deductions on my bank account I queried today. After 2 months the compa... See more

Contact info

3.4

Average

TrustScore 3.5 out of 5

327 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(327)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

what a joke of a place

what a joke of a place, horrible customer service, agents just close conversations without answering questions. Then you have to keep saying hi again and nag them the whole day until they answer you , its insane

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Payment query

I got wifi from RSAWEB in november 2025. I was under the impression that it would be paid by debit order. As I did not see any deductions on my bank account I queried today. After 2 months the company did not cut my service for nonpayment for which I am grateful. With great assistance from there agent Yanga I am now paid up and sorted. It is a pleasure to be a customer of this company

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Service

Just had a chat with yanga and must say was very great and fast service.thanks again

January 23, 2026
Unprompted review

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