Disaster. I ordered a machine they didn’t have in stock but was published. They moved the deliver date 5 times in a row until we called to find this out. We accepted a different model that was offere... See more
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See what reviewers are saying
Super service where all appointments were… Super service where all agreements were met. SMS and call before delivery, a delivery that was agreed in advance and confirmed in an email.Delivery person... See more
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The service was great, and the staff was friendly. Their communication was clear, thorough, and timely, which was particularly appreciated while waiting for a delivery. It's definitely worthwhile to o... See more
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You know you’re always a little worried and excited when getting a big delivery - but my family and I could not have had a better experience. Both men were joyful and so helpful. Thank you. Will... See more
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Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Shipping and Mailing Service
- Transportation Service
Written by the company
RTC er Danmarks førende virksomhed indenfor servicelogistik til slutkunder – dvs. hvor der foretages mere end blot aflevering af en forsendelse til en kunde. Vores kernekompetencer ligger i, at udføre værdiskabende services hos slutkunden i forbindelse med leverancen, som eksempelvis kan være montage af møbler, installation af hårde hvidevarer eller opsætning af fjernsyn. Vi er innovative, og udvikler gerne nye typer ydelser og services sammen med vores kunder!
Contact info
Abildager 8-14, 2605, Brøndby, Denmark
- +4570270040
- kundeservice@rtctransport.dk
- www.rtctransport.dk
4.5
Excellent
19K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing Experience
It has been an overall, disappointing experience with this purchase. To start with the gift vouchers didn’t work and I had to pay cash for the dining table we wanted. Then to top it off, I was pretty disappointed in the delivery service of the goods. We were informed that the delivery would be free but I wasn’t informed whilst ordering that this would be dropped off in the curb … Had i known, i would have looked for alternatives as the table was 60Kg and I had no one at home to help me move it from the kerb. The customer support (store) wasn’t very helpful and not the best at customer support.
I havent opened the box yet and do not know what damage is there from the drop of at the kerb at it was left on granite rubble instead of the lawn!
May 7, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Ravi
We where booked for a curbside. We are not aware of which service has been agreed in the store, other than a curbside. Therefore it's between you and the store.
It's the same with the gift vouchers.
It sounds like there have been some communication issues, which affect your delivery experience with us, however, we have no influence on this.
Have a great day
Best regards
Simone
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Reply from RTC Transport A/S
Hi Dominic
Thanks for your feedback.
Have a great day
Best regards
Simone
On time
On time, good communication, helpful and quick. Everything in good order.
April 26, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Johanna
Thanks for your feedback.
Have a great day
Best regards
Simone
Great
Great. Except the return of materials would have been nice. Extra charging for it should then be all inclusive of the price.
April 24, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Anne
Thanks for your feedback.
Have a great day
Best regards
Simone
Reply from RTC Transport A/S
Hej Linda
Tusind tak for dine stjerner.
Du ønskes en god weekend
De bedste hilsner
Simone
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Good delivery people, support and sales not so great
Good delivery people, sales support not so great. No IKEA..
Lots of ifs and buts and a unpleasant general tone in the communication overall. Return policy not great. Might not do business with ILVA agin.
April 1, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Josef
We are happy to read that you had a great delivery experience with us.
The actual communication with Ilva in relation to the return policy, is something you need to take with them, as we just are responsible for the actual delivery.
Have a great day
Best regards
Simone
Fin service og super flinke folk i…
Fin service og super flinke folk i sender rundt
Tak og god weekend
Vh. Jan
April 12, 2024
Unprompted review
Reply from RTC Transport A/S
Hej Jan
Det sætter vi stor pris på at læse.
Mange tak for din anmeldelse.
Du ønskes en god weekend
De bedste hilsner
Simone
Reply from RTC Transport A/S
Hi Muhammad
Thanks for your feedback.
Have a great weekend
Best regards
Simone
God service
March 27, 2024
Unprompted review
Reply from RTC Transport A/S
Hej Cahit
Mange tak for din feedback.
Du ønskes en god dag
De bedste hilsner
Simone
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Are goods ware delivered in good time…
Are goods ware delivered in good time and good condition.On the 3rd floor.😅
March 23, 2024
Unprompted review
Reply from RTC Transport A/S
Hej Matthew
Thats so good to read, thank you for the feed back.
Have a nice day
Best regards
Mette
Fast and efficient
Super fast, spoke English and was very helpful. The delivery person let us know in time, when he would come, installed the washer and dryer how we wanted it and knew what he was doing. Cool guy!
March 22, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Sarah
Thank you for the feed back. Good to read your delivery went well.
Have a nice day
Best regards Mette
2 out of 6 pieces arrived with damages.
2 out of 6 pieces arrived with damages.
March 22, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Matthias
I would recommend you to contact the place you bought the item. Then there is a solution. It could be different places in the transport it may have happened.
Have a nice day.
Best regards
Mette
Very helpful and took care while…
Very helpful and took care while delivering the package.
March 21, 2024
Unprompted review
Reply from RTC Transport A/S
Hi KS
Thanks for your feedback
Have a great weekend
Best Regards
Simone
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The return of a missing collie
One of our seven collies was missed in the delivery but was still on the truck. We managed to get in contact with the driver who came back to us, world class service
March 20, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Henrik
Thanks for your feedback.
We are glad to read that you received the missing items.
Have af great day
Best regards
Simone
Horrible experience
Horrible experience. The delivery guys couldnt take out the dishwasher where i needed to take by myself. Also they assembled it so bad that it looks crooked and 1 cm lower than top. And they left the kitchen furniture that they have taken out unassembled and left. ABSOLUTELY HORRIBLE EXPERIENCE… I will return my product 1st thing tomorrow to POWER
March 15, 2024
Unprompted review
Reply from RTC Transport A/S
Hej Doruk
Jeg kan se, at chaufføren har været ude på din adresse d. 15/3 længere tid end der afsat tid til, nemlig for at forsøge at løse problematikken.
Dit gulv er monteret, efter den gamle maskine, hvorfor det gav en del udfordringer for chaufføren, som du også er bekendt med.
Jeg kan se, at vi igen er booket ud til dig d. 21/3 for at forsøge at løse det sidste.
Du ønskes en god dag
De bedste hilsner
Simone
Great experience
Great experience, quick delivery and friendly staff!
March 14, 2024
Unprompted review
Reply from RTC Transport A/S
Hi llina
Thanks for your feedback.
Have a great weekend
Best regards
Simone
Reply from RTC Transport A/S
Hej Kim
Tusind tak for dine stjerner.
Du ønskes en god dag
De bedste hilsner
Simone
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Nice and helpful people.
Nice and helpful people.
As agreed they have called us 30 min in advance.
March 8, 2024
Unprompted review
Reply from RTC Transport A/S
Hi Lixia
Thanks for your feedback.
Have a great weekend
Best regards
Simone
Reply from RTC Transport A/S
Hi Karen
Thanks for your feedback.
Have a great day
Best regards
Simone
Super Service
February 20, 2024
Unprompted review
Reply from RTC Transport A/S
Hej Mubarshar
Tusinde tak for dine stjerner.
Du ønskes en god dag
De bedste hilsner
Simone
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