R-Tec Auto Design Reviews 

No communication, no updates on order. No one answering emails, taken my money and total silence.

Ordered Rear Disc and pads for customer they took money for next day delivery after 6 days we called them for update and they said its not in stock. They didn't reply to our email either.
Very poor customer service

Their services are awful. Their drivers are iresponsable and whenever you gave them feedback they don’t care about it. No more services from them.

Had them fit a diffuser, black badges and aftermarket spoiler.

I understand some aftermarket parts don't fit cars particularly well - but after being charged £250 initially and another £72 when the spoiler wouldn't stay on I've gone elsewhere. Also had asked for the original badges to be returned with the car which ended up having to be posted to me as they'd misplaced them in the shop - fine.

After the initial fitting, spoiler came off post first powerwash and I was told to bring the car back down - expecting them to sort it and just retape it down..which they did - I wasn't expecting to be charged for this and wasn't told I would be -charged £72 after VAT for the labour and cost of tape - Which I was only told about after they'd completed the work. Fine paid it.

Spoiler came off again for a third time at one side after powerwashing - with the supposed £100+ roll of tape they'd used.

Obviously not happy at this point, spoke to them again voicing this, was told because it's not a part we supplied we aren't going to do anything essentially - it's a part bought direct from carbon factory whom recommended rtec as official fitters...they offered to tigerseal it at yet another further cost.

Thought screw this I'll do it myself - it's only a spoiler, took the whole spoiler off to find two strips of tape that still had the backing on doing absolutely nothing to hold the spoiler to the car.

Feel stupid for trusting a company to sort this and should've just done it myself but thought if it went wrong I'd have someone to take it to have sorted - not the case.

Boot lid is now scratched to bits courtesy of rtec and being taken to an actual bodyshop for repair - whom have charged a fraction of what rtec have to completely polish the boot, re-ceramic coat it and bond the spoiler to the car.

Ridiculous, cannot in my right mind recommend this company to anyone.

Used R Tec Auto Design in St Albans today, brilliant service, emailed first asking a few questions, got a phone call from the sales manager who explained, then took a ride over, found what I wanted and despite no notice and later on a Friday they fitted the new alloys to my van.

Super service, good price, helpful and friendly team, I had no problems at all and will be returning despite it being over 1.5 hours away.

Poor customer service with even worse management! They try a fob you off and treat you like a nobody and even more so if they see you don’t have a fancy car!

Constant have to chase them up , and they happy to let you do that

Mechanics have limited talent in my opinion and need guidance on problem solving -definitely does not give you confidence in what they have done to your vehicle!

My experience was the lowering suspension parts they used were poor quality- two shocks have know failed , the alignment set up they did after fitting was even worse! Sold me some 20” wheels and the paint dissolved with a couple of wash’s! Found loose trim underneath the car dragging down, and steering wheel pointed left when driving straight! 🤦
After all the messing around driving up and down to their place added to the frustrations!

If you own a decent motor don’t use this garage plenty of others out their , better still buy your parts online and get your usual local mechanic to fit them -trust me it will be in your benefit!

I’m a motor trade professional with over 20 years experience and in hindsight I should of fitted the parts myself!

Avoid this place -even Halfords are better (and we all know what they like!)

2 hours agoNEW

I hit a pothole on wednesday and buckled and cracked my alloy meaning it was beyond repair. I purchased some alloys through Rtec that evening and put in the notes that i needed them asap as my car was off the road. About 20mins later James contacted me to say that unfortunately they didn't have those ones in stock to get to me quick enough so sent me a couple of other options to go for instead so i could get them delivered Friday. The staff here went above and beyond to make sure i got a suitable alloy package with tyres that could be with me on Friday so I could get back on the road. I'm very impressed with the service, quality and price of the wheels. I would definitely recommend this company to everyone. Thanks so much.

My husband and I brought a Quick silver exhaust for our 2021 Audi R8 we was Mislead in being told it will make the car louder.
When we complained to the manager he said he does not have time to respond and will respond in 14 days and if we don’t like it, take us to court.

Had a new exhaust (longlife) done today and love it. I had loads of questions and they were cool with me, got back to me when they said they would , which after being messed about for a quote elsewhere. Top service and 5 stars.

Had a new SS exhaust fitted,on my Honda Civic,
Excellent service, always get my tyres here as well, great team.thank you.

What an amazing team at R-tec. No job too big or too small. Helpful and always on hand to answer any questions. Thank you for supplying and fitting the Milltek exhaust and the front splitter.

Had an custom exhaust made for BMW service was good and very happy with the job
Big thanks to Dan and the team

I have used R-Tec St .Albans for the last 3 years following my purchase of a bmwX6.
The guys are too notch in all areas and my car is looking great as i add spec on a regular basis, now quicker , remap 408 bhp, lower, and better looking, Porsche quad exhausts, even called into the workshop for the tech to offer advice on fit/style! They are a fantastic team and ALWAYS happy.

A massive thank you to all the guys at R-Tec Auto Design, for the body kit fitting to my Audi A1.
From the initial enquiry, through to the fitting, all concerned were helpful, friendly, knowledgable, skilled and efficient - what more can I say.
Well done to a great team - would recommend R-Tec Auto Design.......100%

I purchased four new stunning alloy wheels / Tyres for my Range Rover. From the initial engagement through to the fitting I was extremely happy. Competitive pricing and a professional service. Thank you guys.

Ron, special thanks to you...

Thats the way I like it. Aha aha.

I would like to thank R Tec for sorting out the tracking on my Ford Transit Courier 1.0 ecoboost, i lowered it 30mm and went to all the local tyre fitters, just to get the same feed back, it to low to get there equipment on my van🙄 so rang R Tec and booked in for the tracking to be done, and they had no problem doing the tracking on the van + it was also a lot cheaper than the local tyre fitters, I was over moon with the way the van handed on the way home no pulling to N/S, would highly recommend R Tec and give them 10out10 for there service, well done lad's 👌

I don't usually take the time to review but these guys have helped me out of a tricky situation more than once! The staff are super friendly and prices competitive, I would definitely go back. Plus who doesn't love a free hot chocolate whilst you wait?

Had many parts fitted to my focus here including, Alloy wheels, front splitter, Full exhaust system, induction kit and remap. All these products were fitted amazingly and without issue in good time. The showroom has lots of things to look at, They stock many products for same day fitting and the staff are incredible at what they do. Definitely, recommend this place to anyone looking for aftermarket parts from a trusted company.

Nothing but great work.

Every time I've dealt with RTec it has been nothing but professional and reliable. Friendly staff both over the phone and in person, always happy to help, advise and work hard. Good prices, and always willing to go the extra mile. Have recommended to many friends, and will continue to do so.