Rubberduck Bathrooms Ltd Reviews 

845
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that team members are extremely supportive and readily assist with any questions about bathroom fixtures. Consumers are also very satisfied with the prompt delivery service, explaining that orders usually arrive quickly and well before expected dates. However, some customers also noted that certain items occasionally arrived damaged or broken due to inadequate protective packaging during transit. A few other people also felt that resolving unexpected issues took longer than anticipated when dealing with customer service inquiries. Some reviewers were not happy with delivery delays and poor communication from shipping providers regarding arrival times.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders. While many consumers... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting fast turnaround times and... See more

Service

Clients share positive opinions on service, highlighting extremely helpful staff and smooth, stress-free... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many found the website easy to use,... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more


Company details

  1. Bathroom Supply Store

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

845 reviews

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Replied to 50% of negative reviews

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4.1

All reviews

(845)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks, what more can you ask for? It was delivered undamaged by a lovely, friendly guy who had to navigate a tricky path in the dark. All in all an excellent experience and service. I can recommend.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a…

Thank you Rubberduck Bathrooms for a really good experience doing business with you
Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress free
Delivered within 2 days. Called when on way and then the delivery man was fantastic. Very helpful bringing the extremely heavy slate shower tray to the house. All in all a great company to do business with and will definitely use again.
Thank you

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service
I made a huge order. With this firm
Only half the order never turned up
Fitter had to cancel through this
Which was inconvenient for use and him
Phoned and promised a phone call Monday 9am
Never happened
It never happened because there where busy
So get more staff if you are a busy firm
It was never delivered from the company
Rubberduck buy from
But Rubberduck never chased this up

I would never buy again from Rubberduck
Be warned
There don’t care if it’ caused inconvenience to me or the fitter .
Then promised another delivery never turned up on the date promised .
I returned surplus supplies
I was charged £20 to pick it up
The fault of Rubberduck staff ordered to much .
Then I’m having to fight to get my refund
Still haven’t received my refund

Absolutely shocking firm
Please stay well clear

August 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service throughout delays caused by third parties

Rubberduck sourced a non-standard shower panel for us from the manufacturer. Unfortunately the UK distribution chain for the brand failed to mention that they would not immediately place the order with the manufacturer. Jarred was proactive is chasing up both the distributors and manufacturers throughout the delays, and communication by email and phone was excellent. While the whole experience took months longer than quoted, this was due to fault with third party distributors (over which rubberduck had no choice or control) and the customer service with rubberduck themselves was excellent.

August 10, 2026
Unprompted review
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Rated 4 out of 5 stars

Delivered on time

Delivered on time, bad news bath was scratched and damaged.
Advised rubberduck of problem, replacement Delivered next day no hassle.
Everyone has problems sometimes but its how you respond which is important. The response was excellent quick efficient and kept me upto date .
Would have given a five star without the initial problem

August 7, 2026
Unprompted review

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