Rubberduck Bathrooms Ltd Reviews 

847
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers had a great experience with this company. Consumers frequently emphasize that the customer service team is exceptionally helpful, polite, and always willing to assist with any specific ordering needs. Many people also point out that the overall online purchasing process is very smooth, while items usually arrive securely packaged and often ahead of schedule. However, some reviewers were not happy with unexpected delivery delays, noting that shipments occasionally arrived much later than originally promised. A few other people also felt that receiving damaged goods and experiencing unnecessary difficulties when trying to process returns created major customer frustrations.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast and prompt arrivals,... See more

Service

Customers had positive experiences with service, highlighting helpful and efficient interactions. Reviewers... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of differing... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with products. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more

Rated 5 out of 5 stars

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more

Rated 5 out of 5 stars

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more

Rated 5 out of 5 stars

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks... See more


Company details

  1. Bathroom Supply Store

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info

4.1

Great

TrustScore 4 out of 5

847 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(847)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and professional

Best price around for the product I ordered and a very quick turnaround. Fast and reliable delivery. My second purchase from this company and it will not be my last. Reliable and professional so can be fully recommended.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, competitive prices and very helpful when contacted solving any issues without fuss. I will definitely use them again.

June 24, 2026
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Rated 5 out of 5 stars

Great Products & Competitive Pricing

Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products, competitive pricing and a great service. We would not hesitate to use RB again and have already recommended to friends.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Shambles

One problem after another, late delivery, wrong items delivered which they took back then another week to get a replacement. The plumber they supplied to fit just stood around as he didn’t have the items to fit then went off to do his own stuff and didn’t come back. My bathrooms still not fitted 5 weeks after. The store is called jaguar the online shops called rubberduck what the hell just a shambles.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Always super helpful

Always super helpful, proactive and can-do attitude to problem solving, questions, delivery slot queries and general queries. Extremely helpful and they always appear to be able to tie together previous order numbers, email trails & phone queries. I highly recommend Rubberduck and will definitely be using them again!

June 12, 2026
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Rated 5 out of 5 stars

Ordered easily

Ordered easily, good communication even when DHL failed to deliver, when citing lack of address details as an excuse. Communicated DHL message to Rubber Duck acknowledging that they had applied the delivery address correctly.

June 19, 2026
Unprompted review
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Rated 2 out of 5 stars

The Wet Wall panels

The Wet Wall panels, bought from rubberduck, greige stone. Hugely disappointed, the panel colours matched before fitting. They are on 2 walls of a shower meeting at a right angle. One wall is dark grey, the other light grey, due to the window light. Do not buy if intending to use on more than 1 wall!!!! My new bathroom is ruined. Stick to tiles.

May 29, 2026

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