Rubber Monkey Reviews 

446
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and that the available products are of exceptionally high quality. Many people are also consistently pleased with the knowledgeable and exceptionally helpful staff members who provide friendly communication throughout the entire purchasing process. Some reviewers were not happy with delivery delays and rare instances where specific orders took much longer than expected to arrive at their final destination. Consumers also noted occasional communication issues, difficulties tracking shipping updates, and frustrating delays when items were temporarily out of stock or required a signature upon delivery.

What people talk about most

Product

Clients share positive opinions on product quality, pointing out that items work well and arrive as... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping and... See more

Order

Customers had positive experiences with order, highlighting fast processing and prompt delivery times.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, efficient, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable throughout the purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... See more

Rated 5 out of 5 stars

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my ra... See more

Rated 5 out of 5 stars

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeab... See more

Rated 5 out of 5 stars

It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... See more


Company details

  1. Electronics Store
  2. Battery Store
  3. Camera Store
  4. Electronic Spare Parts and Components Store
  5. Hi-fi shop
  6. Home Audio Store

Written by the company

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(446)

138 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery quick - initially not good customer service but subsequently accomodating and helpful

Delivery of the product was extremely quick and easy. Initially dealing with customer service on returns of goods felt hard and their initial contact felt unreasonable. Subsequently, I was contacted and customer service were helpful in accommodating the correct headphones to purchase.

June 25, 2025
Unprompted review
Rubber Monkey logo

Reply from Rubber Monkey

Hi Sam,

I can see the team have you sorted with the new set of Headphones you were needing!

We sincerely apologize if any of our terms and conditions appeared unreasonable. They are in place to ensure our customers have all the necessary information during the returns process they need!

We hope your daughter enjoys the new Headphones. If you need anything further please don't hesitate to reach out on 04 920 2288.

Rated 3 out of 5 stars

The products offered at special price before sending supplied

The products were supplied as described and are excellent. I was disappointed to see all 3 products I purchased were offered at a special price or reduced price before the parcel had been sent to me. I would have hoped I may be considered for some consideration of these specials as they were offered before the product had been sent. Would have been appreciated

June 23, 2025
Unprompted review
Rubber Monkey logo

Reply from Rubber Monkey

Hi there,

Apologies to hear this!

We are always happy to help if you have purchased items and they go up on sale.

Please get in touch via sales@rubbermonkey.co.nz and the team can help out with that pricing.

Rated 1 out of 5 stars

'How did we do'

'How did we do'? I have no idea ... as soon as I saw that you use Aramex couriers I knew there would be problems.. they are routinely inept!. Latest information is the package has been sent to Ashburton... it certainly isn't here.

See Aramex reviews on Trustpilot.

If you value your reputation dump Aramex!

June 24, 2025
Unprompted review
Rubber Monkey logo

Reply from Rubber Monkey

Hi Mark,

Sorry to hear you had trouble with your delivery.

If it has still not been delivered please do reach out to us on 04 920 2288 or sales@rubbermonkey.co.nz and we can investigate for you.

This was shipped from our 3PL who aren't used day to day as NZ Post is our main Courier Provider.

We will be sure to pass this feedback on.

Rated 5 out of 5 stars

Such an easy process

Such an easy process, great communication of order progress and super quick delivery.
Can't fault them over my many photography items purchased from Rubber Monkey. 👍🏼

June 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

Ordered an item that I could not find anywhere else in NZ, and even though delivery was delayed (not Rubber Monkey's fault, supplier delay), Rubber Monkey communicated very effectively and updated me with the new ETA, Product arrived and am very happy with the whole experience.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Favorite store

Probably my favorite store to deal with in New Zealand. SUPER team. Never had a negative experience in 50+ orders

June 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Very satisfied

I called to clarify stock levels and my questions was answered quickly. Order was processed and dispatched same day and I had the product the next day.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service, good products, prices and fast shipping - also appreciate the lollies in every package :)

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience, extremely helpful staff when I called. Made sure I had the product delivered in rapid time. Very reliable and lovely staff.

May 27, 2025
Unprompted review
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Rated 5 out of 5 stars

My new favourite tech supplier...

A top retailer referred me to Rubber Monkey when they couldn't supply the product I wanted. A very supportive and knowledgeable person at RM helped me on the phone. Product was perfect and arrived quickly. Thank you!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Your service is first rate

Your service is first rate. I ordered on Satuday night, order was processed First thing Monday morning, goods dispatched same day.
The goods arrived Tuesday morning and put out for delivery by NZ Post Courier that morning.
The Courier driver duly arrived at my place at 4.07pm and this is where it all fell apart. I watched the driver open his side door then proceeded to appear to write somethibg theb threw a parcel across his van, then he walked to my letter box and placed something into it, returned to his van and drove away.
I thought he had put my paecel into the letter box which was wrong because it was signature only.
What a suroruse I got when I got to thd letter box!! There was a note saying sorrt we can not deliver your parcel becayse no one was home. WTF he didn' even try to deliver it, never came and knocked on my door, and whats more it must have been my parcel he threw across his van!!!
Your service was great, the Courier of Run 30 was nothing less than disgusting!!

May 19, 2025
Unprompted review
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