Kai was full throttle on point, professional and knowledgeable through and through! This is what you always hope for when it comes to customer service but don't always get. Kali delivered!!
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See what reviewers are saying
Experience has been great so far. Absolutely was paired with an amazing rep, Kali! Made me totally comfortable with the process, providing comprehensive information that ultimately helped me make the... See more
Company replied
Loved the efficiency, warm and confident and slightly playful voice on the phone (love you Ms. Jessie Bloom)! I knew that when I hung up … she would quickly take care of my request. And … she did. We... See more
Company replied
Ruby Receptionist has been great! They have helped improve my workflow by mitigating calls on my behalf. We have also had a better rate of return on gaining more consultations and potential clients s... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.5
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and Knowledgeable Through and Through!
Kai was full throttle on point, professional and knowledgeable through and through! This is what you always hope for when it comes to customer service but don't always get. Kali delivered!!
October 21, 2026
Unprompted review
Reply from Ruby
What a wonderful compliment to receive. Ruby believes great customer service should be the standard. We know how important it is to have someone you can count on, and we’re delighted your experience reflected that level of care. Thank you for recognizing their professionalism, knowledge and dedication. We truly appreciate the five-star review and the opportunity to support your business!
Loved the efficiency & warm tone
Loved the efficiency, warm and confident and slightly playful voice on the phone (love you Ms. Jessie Bloom)! I knew that when I hung up … she would quickly take care of my request. And … she did. We need more Hospitality Focused companies like RUBY!
September 30, 2026
Unprompted review
Reply from Ruby
Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that Ms. Bloom provided efficient, warm and confident service and followed through quickly on your request. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and your recognition of Ruby’s hospitality focused approach.
Total Respect for Ruby
I have nothing but respect for the way Ruby goes to market and delivers on the promises made in pre-engagement. From the very impressive onboarding process to the frequent check ins, Ruby ensures a seamless partnership and obviously cares about each and every customer large or small.
September 21, 2026
Unprompted review
Reply from Ruby
Thank you for such a thoughtful 5-star review Mr. Perkins. At Ruby, earning this level of trust from our clients means a great deal. We believe a strong partnership starts with setting the right expectations and then consistently following through; from onboarding to ongoing support and every interaction in between. We’re grateful you chose to partner with Ruby and truly appreciate your recognizing the care our team puts into making every client feel valued, no matter the size. We look forward to a long, successful, and mutually rewarding partnership for many years to come.
Noticeable Pattern: Spam Calls Surge Only While Subscribed
I’ve used Ruby twice for my business, each time for six to twelve months. Both times, I noticed the exact same concerning pattern: whenever my service with Ruby was active, my business saw a massive spike in spam calls, robocalls, and immediate hang-ups that ate into my billable minutes.
The moment I canceled the service, the robocalls and hang-up calls abruptly stopped, and telemarketing calls dropped significantly. Having this happen consistently across two separate subscription periods makes it impossible to ignore. Whether this is due to poor spam filtering, call-handling practices, or something more questionable, it ended up costing my business money for junk calls. I cannot recommend their service.
June 30, 2026
Unprompted review
Reply from Ruby
We understand why unwanted calls would be frustrating, particularly when they contribute to overall call volume and usage. We do want to clarity that we do not generate, initiate or direct spam, solicitation or telemarketing calls to our client's business numbers. When you previously brought concerns about solicitor calls to our attention, our team worked with you to implement an additional call screening solution, including an automated attendant. At that time, we also explained that while receptionists use a variety of methods to identify and screen unwanted calls, unfortunately no screen method can eliminate them entirely.
When your service was later cancelled, unwanted calls were not identified as the reason for cancellation. Had we known this remained a concern, we would have welcomed the opportunity to investigate further and explore additional options with you.
We take both the service we provide and the trust our clients place in us seriously. While we cannot control who calls a client’s business number, we remain committed to helping our clients minimize unwanted calls, manage their usage and find solutions that fit their best needs.
Everyone at Ruby is professional and…
Everyone at Ruby is professional and patient with callers. All of the receptionists are polite and cheerful. I think the world of them and truly appreciated their help with my company.
September 1, 2026
Unprompted review
Reply from Ruby
Thank you so much for your thoughtful review. We're thrilled to hear that you've had such a positive experience with the Ruby team. Our receptionists take pride in providing every caller with a professional, patient, and friendly experience, so it means a lot to know that their efforts have made a difference for your company. We truly appreciate your kind words and the opportunity to support your business. Thank you for choosing Ruby, we're grateful to have you as a customer!
The Standard
Experience has been great so far. Absolutely was paired with an amazing rep, Kali! Made me totally comfortable with the process, providing comprehensive information that ultimately helped me make the decision to join the Ruby family so to speak. Kali was awesome at what she does. Great customer service and communications expert. If the rest of Ruby is like her, then us at Big League Air LLC are in to make A LOT of money! Highly recommended. Ask for Kali.
July 31, 2026
Unprompted review
Reply from Ruby
Thank you for taking the time to write such a thoughtful review! We are thrilled to hear you’ve had a great experience so far and that Kali made you feel so comfortable and confident throughout the process. Providing clear information, honest guidance and exceptional communication is exactly the experience we strive to deliver. Your confidence in our team means a great deal to us, and we are thankful for your recommendation. We look forward to showing you that same level of care and service extends throughout the entire organization. Welcome Big League Air LLC family, we are excited to have you with us!
This company has some issues
This company has some issues, they tell you to move your call plan up when you reach your threshold of time.
meanwwhile your getting lots of robo calls that they do nothing about until you confront them with the issue.
But they don't take any resposiblity financially... Hello! you are the one that provided the call forwarding #
Snakes...
July 8, 2026
Unprompted review
Reply from Ruby
While we appreciate you taking the time to share your comments, we respectfully disagree with the characterization of the services we provide.
Our goal is to build a strong partnership with our clients by proactively monitoring call volume and notifying them when increases may make them eligible for a more cost-effective service plan. We believe this helps our clients manage costs while ensuring they receive the level of service they need.
However, we cannot prevent or eliminate robocalls made to your business telephone number that are subsequently forwarded to our service. Those calls originate outside of our control. To help minimize their impact, we provide all clients with a robocall blocking feature at no additional charge, which is available to reduce unwanted automated calls. More information can be found in our blog post: Stop robocalls for good. | Ruby Blog
We remain committed to providing transparent communication, practical solutions, and responsive service to all of our clients.
Ruby is a must have!!!
I used to pay my secretary $110,000 a year to answer my business line. Now i pay Ruby about $6000 a year for 24/7 answering service.
I never thought the level of customer service that Ruby provides is what i was signing up for. They are simply amazing, Ruby isn't just a phone answering/ messaging platform. Ruby spends time with my costumers and help them navigate my website for booking.
My costumers have commented how nice and professional Ruby is on the incoming calls.
June 17, 2026
Unprompted review
Reply from Ruby
Thank you so much for taking the time to share your experience! We're thrilled to hear that Ruby has become such a valuable part of your business and that our team has exceeded your expectations. Knowing that your customers appreciate the professionalism and care our receptionists provide, and that we're able to help guide them through the booking process, is exactly what we strive for every day. We truly appreciate your trust in us and are honored to be your partner in helping your business grow. It's incredibly rewarding to know our team has become an extension of your business and is making a positive impression on your customers every day. Thank you for your kind words and for choosing Ruby. We look forward to supporting your success for years to come!
Ruby represents us 100%
We have determined that Ruby is the best customer support service that we have ever had. They are consistently on top of things, and our clients are routed directly to the correct individual. Plus, when we want to make some changes, it is smooth and quick. We are a long-term business with a niche that ensures our clients know they received upstanding service and communication. RUBY 100% represents us. We have never considered looking for another company to replace them.
July 8, 2026
Unprompted review
Reply from Ruby
Thank you for your incredible review and for your enthusiastic support. Hearing that Ruby has become such a valued partner to your business means the world to us. We are delighted to know that our service helps connect you with potential clients quickly, professionally, and with the information you need to respond confidently and effectively. Providing seamless communication and exceptional customer experiences is exactly what we strive for every day. Thank you again for your trust and partnership. We look forward to continuing to support your success for many years to come.
Epic deal breaker
We live in a rural state. Our small business, choosing between maintaining our equipment and taking phone calls from potential clients started to become a dealbreaker on whether we could sustain the business. Ruby is well priced and without sounding too dramatic -probably saved our small business. In small communities, especially with seasonal businesses that have challenges finding full-time or even part-time employees. Ruby filled a need for us ensuring our small town clientswhile still feeling like they’re talking to one of our neighbors.
May 27, 2026
Unprompted review
Reply from Ruby
Thank you so much for your incredibly kind words and for trusting us to support your business. Stories like yours are exactly why we do what we do. At Ruby, we understand the unique challenges that rural and seasonal businesses face, especially when balancing day to day operations while still being available for customers. We are so glad our team has been able to provide that extra layer of support, so that you can focus on running your business with confidence.
What means the most to us is hearing that your clients still feel that small town, neighborly connection when they call. Creating a warm, professional, and personal experience is something we take great pride in. Thank you again for sharing your experience and for allowing us to be part of your business journey. We are cheering you on for continued success.
They are all articulate and their…
They are all articulate and their service is outstanding.
May 19, 2026
Unprompted review
Reply from Ruby
Thank you for your kind words! We’re delighted to hear that you found our team articulate and our service outstanding. We truly appreciate your support and look forward to continuing to serve you!
We have been with Ruby for one month…
We have been with Ruby for one month and I already have more time in my day to accomplish other large projects. Our customers have been well taken care of and it allows us to market to gain more customers!
May 22, 2026
Unprompted review
Reply from Ruby
Thank you for sharing your experience. We are thrilled to hear that our service has already given you more time to focus on important projects while ensuring your customers continue to receive excellent care. We appreciate your trust and look forward to supporting your continued growth.
Reply from Ruby
Thank you for your 5-star review. We appreciate your enthusiastic support and look forward to a long partnership.
Very professional
Very professional. The caller gets the impression they are sitting in our office. Saving a fortune over hiring another employee.
May 12, 2026
Unprompted review
Reply from Ruby
Thank you for your kind words and the 5-star review! We’re thrilled to hear the experience feels so natural and professional for your callers. Creating that in-house feel while helping businesses operate more efficiently is exactly what our team works hard to deliver. We’re grateful for the opportunity to support your business and be an extension of your team.
To say I found my new best friend is an…
To say I found my new best friend is an understatement with Christina! Our office has been inundated with calls and I have vetted many many companies in the last few weeks, but there is no question I have put all my total trust into Christina and Ruby and can’t wait to start! She exudes confidence and explains things completely even though I might get in the weeds. You cannot go wrong talking to Christina at Ruby.! I would give her 10 stars if I could!
Susan timna
May 12, 2026
Unprompted review
Reply from Ruby
Thank you so much for your incredibly kind words and for placing your trust in Christina and our team. We know how much goes into choosing a partner for your office, especially after exploring multiple options, so hearing this kind of feedback means the world to us. “10 stars” might be our new favorite review line ever, this absolutely made our day! Christina has a real gift for making even the most detailed conversations feel approachable and supportive, and we are thrilled she made such a strong impression. We’re excited to get started and can’t wait to show you just how much the entire team cares about your success. We know selecting the right team is a big decision, and we’re honored to have earned your confidence. Here’s to a strong partnership ahead.
Issues for client's connecting to Ruby
Since March 15, 2026, three clients have told me that when they call my line (which Ruby picks up), they get a noise then dead silence.
I have told Ruby about 2 of the 3 callers. Ruby has a note of the caller and the phone number but claim there was no one on the line.
After 5 answering services in 11 years, this has not happened with any but Ruby. While I like Ruby's answering style the most, it troubles me that 3 of my clients have not been able to reach me for a scheduled call or over an urgent issue.
May 6, 2026
Reply from Ruby
Thank you for your feedback and for taking the time to report these concerns to our Customer Happiness team. We understand how upsetting it can be when a client is unable to connect during an important or urgent situation, and we appreciate the opportunity to investigate the experiences you shared. Following the two reported incidents, our team completed testing and reviewed the related call records. In both cases, the line tests were successful, and the calls appeared in our system as hang ups, indicating that no active connection was detected at the time the calls came through. Based on our investigation, these instances appeared to be isolated rather than part of the broader service issue.
That said, we never want any caller experience to feel unreliable, and we truly appreciate you bringing these to our attention. We’re also grateful for your acknowledgement of the positive experiences you’ve had with our service over the years. Your trust means a great deal to us, and we remain committed to providing dependable support for both you and your clients. If any additional examples arise, we encourage you to continue sharing the caller details with our team so we can investigate for both you and your clients.
Reply from Ruby
Thank you so much for the kind words and the 5-star review! We’re thrilled to hear your experience with Christina was a pleasure. Welcome aboard, we truly appreciate the opportunity to partner with you and look forward to supporting you every step of the way. If there is anything you ever need, our team is always here and happy to help. Thanks again for choosing us.
Great Experience
Ruby Services was very flexible with our specific directions for tailoring calls to our needs. They were able to change as our needs have changed. They are so kind, understanding, and helpful. A great customer experience. We highly recommend this agency.
April 27, 2026
Unprompted review
Reply from Ruby
Thank you for taking the time to share your experience. We’re really glad to hear that our team was able to adapt to your needs and provide the flexibility you were looking for. That’s something we work hard to get right, especially as our clients grow and evolve. It means a lot to hear your feedback about our team being kind and helpful. That’s exactly the experience we aim to deliver every day. We truly appreciate your recommendation and the opportunity to support you.
Above and Beyond Customer Service at Ruby!
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
April 9, 2026
Reply from Ruby
Thank you for your kind words! We’re so glad to hear your experience was above and beyond. We’ll be sure to share the feedback with Gina, they’ll really appreciate it. We are here to support your day to day, so you can focus on what matters most, while we take care of your customers. Don’t hesitate to reach out anytime.
Positive, "Can Do" Attitude
My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is wonderful to know that Ruby has our back! Thank you!
April 7, 2026
Unprompted review
Reply from Ruby
Thank you Cheryl, for your five-star review. We truly appreciate you taking the time to share your experience. Our team works hard to approach every request with a positive, solutions focused mindset. It’s incredibly meaningful to hear that came through in your interactions with us. Supporting you through the day to day challenges of your business is exactly what we’re here for, and we’re thrilled we could deliver in a way that gave you confidence and peace of mind. We’ve always got your back. Thanks again for your trust and your partnership.
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