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I ordered the Sasta Luosto Jacket from Ruoto.com to Slovenia. The jacket is high quality, perfect for outdoor use and layering. Delivery was fast and reliable. I first ordered the wrong size, but Ruoto made the exchange to the right one very easily and even covered the return shipping costs. Great communication and fair prices – I’ll definitely order again!
Terrible customer support
Purchased an item not in stock but with estimated time of supply of 1-10 days
After 1 month no news from them if not after several follow ups from me and inconsistent answers.
Definitely just a big loss of time
I’ve ordered from Ruoto Oy three times. One order arrived quickly, but the other two have taken weeks with no updates or shipment. Even after contacting them by email and being promised fast delivery, nothing has arrived. This has now happened twice in a row. If you expect to receive your order within a month, I would recommend looking elsewhere.
Have waited for16 days without any response for the goods that I ordered. It os not possible to contact them it is written in finish and you have to use WhatsApp.
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