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RW Cars Reviews 

1,276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the sales staff is exceptionally helpful and professional, providing a relaxed and completely pressure-free environment during test drives and vehicle viewings. Customers genuinely appreciate the extremely smooth purchasing process, straightforward paperwork handling, and the outstanding condition of the vehicles available on site. Though some reviewers noted minor issues with vehicle preparation, mentioning that cars were sometimes dusty or lacked basic cleaning upon collection. A few other people also felt that overall appointment scheduling and customer service could be improved due to occasional long waiting times or unhelpful staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting a straightforward, no-pressure... See more

Product

Reviewers mention positive feedback about product, noting that the vehicles are in fantastic condition, low... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the car buying process as... See more

Customer service

Consumers find customer service to be exceptional, frequently praising staff members for going above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from RW Cars and the whole process was fast and seamless. The transaction was quick and straightforward – no upselling or pushy tactics at all. Alex was really helpful and profession... See more

Company replied

Rated 5 out of 5 stars

The RW Cars showroom and experience does not disappoint. My wife and I travelled nearly 2hrs up to view one of the Skoda’s for sale, and Josh was thoroughly professional from start to finish. Gave us... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy, from finding, test driving and eventually buying the vehicle we had chosen. They had a great range of vehicles to look at and their prices were very competitive from our res... See more

Company replied

Rated 5 out of 5 stars

I just bought an EQA with the assistance of Stewart. He was brilliant from start to finish. He was so friendly, informative and professional and guided me through the whole finance process ensuring I... See more

Company replied


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About RW Cars

Written by the company

Auto trader Facebook Instagram We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade

We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.

Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,276)

496 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service was Fantastic

Customer Service was Fantastic! George made the sale effortless. Would highly recommend.

June 6, 2026
Unprompted review
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Reply from RW Cars

We really appreciate your kind words! It’s great to hear that George made everything feel easy from start to finish and delivered fantastic customer service. Thank you for the recommendation, it means a lot to the whole team.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. George was very quick and honest. I would definitely recommend and come again in the future.

June 4, 2026
Unprompted review
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Reply from RW Cars

Thank you so much for your brilliant review! We’re delighted to hear that George provided quick, honest service and made your experience such a positive one. We really appreciate your recommendation and look forward to welcoming you again in the future!

Rated 5 out of 5 stars

Perfect experience

Perfect experience. Polite and nice service with George. Quick response.

June 4, 2026
Unprompted review
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Reply from RW Cars

Thank you so much for your kind review! We’re really pleased to hear you had a perfect experience and that George provided polite, friendly service with a quick response. We truly appreciate your feedback and your business!

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Peter Neil. From the moment I walked in, he made the entire process smooth, stress-free, and even enjoyable. His knowledge of the cars was impressive, but what stood out most was his honesty and genuine desire to help me find the right vehicle rather than just make a sale.

He took the time to answer every question clearly, offered helpful suggestions, and never once made me feel pressured. The level of professionalism and friendliness he brought to the experience is rare and truly appreciated.

I drove away feeling confident, informed, and extremely happy with my purchase. If you’re looking for someone who is trustworthy, patient, and truly committed to great customer service, Peter Neil is the person you want to see.

Highly recommended.

May 26, 2026
Unprompted review
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Reply from RW Cars

Thank you so much for your fantastic review! We’re delighted to hear that Pete made your experience smooth, stress-free, and enjoyable.

It’s great to know his knowledge, honesty, and professionalism helped you feel confident throughout the process. We really appreciate your kind words and recommendation, and we hope you thoroughly enjoy your new vehicle!

Rated 5 out of 5 stars

Great experience buying from Josh and…

Great experience buying from Josh and the team thanks again 👍🏻

June 2, 2026
Unprompted review
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Reply from RW Cars

Thanks so much for the kind words! We’re really pleased to hear you had a great experience buying from Josh and the team. We truly appreciate your business and hope you enjoy your new purchase!

Rated 5 out of 5 stars

Pete was very helpful

Pete was very helpful, excellent service

June 2, 2026
Unprompted review
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Reply from RW Cars

Thank you for your review! We're pleased to hear Pete was so helpful and that you received excellent service throughout your experience with us. We'll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing RW Cars!

Rated 5 out of 5 stars

Josh

Josh. Made the process nice and simple. Explained each part and had the car ready a couple days later. Perfect

May 31, 2026
Unprompted review
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Reply from RW Cars

Thank you for your review! We're delighted to hear Josh made the process nice and simple and took the time to explain everything clearly. It's great to know your car was prepared and ready for collection so quickly. We appreciate your feedback and hope you enjoy your new car for many miles to come!

Rated 5 out of 5 stars

Josh was great from start to finish

Josh was great from start to finish, got a great deal on an etron.

June 2, 2026
Unprompted review
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Reply from RW Cars

Thank you for your review! We're delighted to hear Josh provided great service from start to finish and helped you secure a great deal on your e-tron. We'll be sure to pass on your kind words to him. We hope you're enjoying your new car and thank you for choosing RW Cars!

Rated 5 out of 5 stars

Great car buying experience

Thanks very much a great experience. Josh was mega personal, not pushy and gave us an excellent service. Great vehicle at a good price. Will use again!

June 2, 2026
Unprompted review
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Reply from RW Cars

Thank you for the fantastic review! We're so pleased to hear you had a great experience with us. Josh will be delighted to hear your kind comments, providing a personal, relaxed, and pressure-free experience is exactly what we aim for. We're also glad you found the right vehicle at a great price. Enjoy your new car, and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

That was very quick and great service

That was very quick and great service. As soon I arrived I didn't have to wait, car was fully charged before test drive.

May 30, 2026
Unprompted review
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Reply from RW Cars

Thanks for your review! We're delighted to hear everything was ready for you on arrival and that you could get straight into the process without any waiting around. It's great to know the car was fully charged and prepared for your test drive. We appreciate your feedback and hope you enjoy your new car. Wishing you many happy miles ahead from all of us at RW Cars!

Rated 5 out of 5 stars

We were welcomed onto the forecourt by…

We were welcomed onto the forecourt by an eager-to-please George Fowles.

First impression? We were sold at first sight of the double-denim outfit, complimented beautifully with the cycling glasses.

Negatives? This man works himself too hard, doesn’t take yes or no for an answer, offers far too much value for money and was sometimes overly attentive to our wants and needs.

He suggested a welcome alternative to our preferred car, the Peugeot Speedfighter 4, with a much more spacious and suitable Hyundai Tucson.

We felt at home in his office as he lit endless candles and incense and soothed our nerves with a YouTube playlist of the hardest U.K. drill.

Before we knew it, we were gifted the keys to our new ride. What we weren’t expecting was the the brass band, made up of fellow employees and visiting customers, playing to the tune of “You’ve got the love” by Florence and the Machine - a lovely touch.

On the whole, i can’t tell you he’s gonna be a success, or whether he’s the best man for the job. If you’re looking some boring, whitebread clock watcher who’s gonna get your car on time, George is not your guy. It’s either gonna be the worst decision of your life, orrr the biggest good decision of your life.

In all seriousness, lovely service, wonderful price and an even better man and salesman in George Fowles.

May 31, 2026
Unprompted review
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Reply from RW Cars

Hi Ben, thank you for your kind words about George, we will be sure to pass them on to him. Thank you for choosing RW Cars!

Rated 5 out of 5 stars

Worth the journey from London

Had a good experience,

Had a minor niggle where I couldn't find charging cables, but was dealt with swiftly by rw cars.
Car is lovely, would recommend
Thank you

May 20, 2026
Unprompted review
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Reply from RW Cars

Thank you for taking the time to leave us a review. We're delighted to hear you're enjoying your new car and that the issue with the charging cables was resolved quickly by the team.

Thank you for your recommendation, and we wish you many happy miles in your new car!

The RW Cars Team

Rated 5 out of 5 stars

Drove 3 hours yesterday to pick up my…

Drove 3 hours yesterday to pick up my new Tiguan R-Line from Peter Neil at RW Cars.

On arrival the car was parked up, clean and ready for a test drive. We were able to take it out on our own which was absolutely brilliant.

Pete then drove my part exchange and gave me a great price on that, which helped making buying my new car hassle free.

We talked through warranty options and decided on the 3 year offer (glad I did as since I’ve got home the reverse sensors won’t work! Called the warranty company today and all being sorted) so glad I did take this out for peace of mind!

Pete went above and beyond to help us yesterday and really made us feel at ease, he sorted car mats and talked me through a number of bits on the car.

Well worth the 3 hour drive, competitive fair prices for brilliant clean cars and they don’t rip you off.

Thanks Pete, we’ll be back again when we need our next one!

May 25, 2026
Unprompted review
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Reply from RW Cars

Thank you for making the 3 hour journey to visit us, and for such a fantastic review! We’re delighted to hear Pete looked after you so well from start to finish and made the whole experience easy and relaxed.

It’s great to know the Tiguan was prepared and ready for you on arrival, and that the part exchange process helped make everything hassle free. We’re also pleased the warranty has already given you peace of mind and that the issue with the sensors is being sorted quickly.

Pete will really appreciate your kind words, we’ll be sure to pass them on to him. Thank you again for choosing RW Cars, enjoy your new Tiguan R-Line and we look forward to welcoming you back when it’s time for the next one!

Rated 5 out of 5 stars

Most relaxed, trusted garage I’ve been too

I saw the car on auto trader and rang up spoke to Josh who answered all our questions. When we arrived Josh remembered us and had the keys ready. The atmosphere at the garage is super chilled and positive. No one mithered us or tried to blag us at all which I loved, he gave us the keys and left us to it to look around the cars and let us test drive it on our own. I had a look around, test drove, part exchanged, sorted paper work and bought the car all in two hours it was the quickest most stress free relaxed experience I’ve ever had. I gave him my price I wanted and he stuck to it. Josh is super knowledgeable and knew every answer I asked without hesitation he even sorted all paperwork helped with my private reg and tax etc I literally had nothing to do he did it all, he gave us his number too for any future questions/problems if any. Would recommend 10/10

May 22, 2026
Unprompted review
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Reply from RW Cars

Thank you so much for the fantastic review! We’re really pleased to hear Josh made the whole process so easy and stress free for you. Creating a relaxed, no-pressure environment is exactly what we aim for, so it’s great to know you felt comfortable from the moment you arrived.

We’ll be sure to pass your kind comments on to Josh, he’ll be delighted to hear how much you appreciated his help and knowledge throughout, especially with sorting the paperwork, private plate and everything else for you.

Enjoy your new car and thank you again for choosing RW Cars. We really appreciate the recommendation!

Rated 5 out of 5 stars

Brilliant garage!

Brilliant garage!
This garage was recommended to me by someone in the trade so I took my 19 year old daughter to test drive an Audi1.
I reserved it online for £99 and agreed a date and time with the salesman (Harry). Daughter loved it and has been happily driving it for the last 6 months with no issues at all.
No pressure at all from the Harry and all the paperwork was clear and transparent.
When I’m in a position to purchase a car myself I will definitely use this garage!

November 1, 2025
Unprompted review
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Reply from RW Cars

Thank you for the fantastic review! We’re so pleased to hear your daughter is still loving the Audi A1 six months on and that everything has been trouble-free.

It’s great to know Harry made the whole experience relaxed, transparent, and pressure-free from start to finish. We really appreciate you trusting us, especially following a recommendation from someone in the trade.

We look forward to welcoming you back when it’s time for your next car purchase!

Rated 5 out of 5 stars

Car purchase from true professionals


From the outset of dealing with RW Cars, Stewart was incredibly helpful, approachable, and knowledgeable. His advice throughout the process was spot on, and he made everything straightforward and stress-free.
My car was financed through HP, and Stewart took the time to find the finance company that best suited my needs. As I was travelling down from Scotland to collect the car, I wasn’t able to view it in person beforehand. However, Stewart went above and beyond by sending me a detailed close-up video of both the exterior and interior, in addition to the standard video presentation. This gave me great confidence before making the journey.
On the day of collection, everything was organised perfectly and completed within 10 minutes. I was absolutely delighted with the car — it looked even better in person than it did in the videos.
Honestly, RW Cars provided the best car-buying experience I’ve ever had, and I’ve owned a lot of cars over the years. I wouldn’t hesitate to recommend them to anyone looking for excellent service and a hassle-free experience.

May 24, 2026
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Reply from RW Cars

Thank you for taking the time to leave such a fantastic review. We’re delighted to hear Stewart made the whole process straightforward and stress-free from start to finish. It’s great to know the extra videos helped give you confidence before travelling down from Scotland, and that the car exceeded your expectations when you saw it in person.

We really appreciate your kind words about the service you received and your recommendation means a lot to the team. Enjoy your new car, and we hope to welcome you back to RW Cars again in the future!

Rated 5 out of 5 stars

Great service

Great service. Thank you Pete for looking after us. Highly recommended

May 24, 2026
Unprompted review
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Reply from RW Cars

Thank you for the great feedback. We’re really pleased to hear you had such a positive experience with us. Pete will be delighted to know he looked after you so well. We truly appreciate the recommendation and hope you enjoy your new car!

Rated 5 out of 5 stars

Harry was very helpful and couldn’t…

Harry was very helpful and couldn’t have done more. Great service

May 23, 2026
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Reply from RW Cars

Thank you for the lovely review!

We’re so pleased to hear Harry was able to help and provided such great service throughout your experience. We’ll make sure your kind comments are passed on to him.

Thanks again for choosing RW Cars and enjoy your new car!

Rated 5 out of 5 stars

Pleasant car purchase

Had a really pleasant experience buying a Golf GTI from George at RW Cars. Thank you!

May 23, 2026
Unprompted review
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Reply from RW Cars

Thank you for the great review!

We’re delighted to hear you had such a pleasant experience buying your Golf GTI with George. We’ll be sure to pass your kind words on to him.

Enjoy the new car and thank you for choosing RW Cars!

Rated 5 out of 5 stars

Amazing Garage , Cars and Customer Service

I seen a car on the website which was miles cheaper than the car I was originally going to see, exactly the same spec and year but £1500 cheaper. I rang up, Josh was really helpful over the phone. We came in the same day , the set up is amazing, lovely range of cars. Josh was really helpful, really straight forward. I was able to test drive the car within 5 minutes of being there. No problems with the car, amazing customer service, lovely, clean set up. Could not fault the company or Josh in any way! Amazing service , prices and care!!!

May 23, 2026
Unprompted review
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Reply from RW Cars

Thank you so much for the amazing review Ruby!

We’re really pleased to hear Josh was able to help you find the right car at a great price. It’s fantastic that you noticed the value we offer and that the whole process, from the phone call through to the test drive, was quick and straightforward.

We really appreciate your kind words about our showroom, customer service and vehicle selection. Enjoy your new car and thank you again for choosing RW Cars, we hope to see you again in the future!

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