Ryder & Dutton Estate Agents Reviews 4,157

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, making the entire process seamless and pleasant. The service provided is frequently described as excellent, with many appreciating the efficiency and dedication shown throughout their transactions. Reviewers highlight the exceptional customer service, noting that staff members go above and beyond, providing proactive updates and clear explanations. However, some customers experienced issues with communication, specifically mentioning that email responses were not always the quickest and getting through on the phone could be difficult. A few other people also felt that initial agents lacked professionalism and coordination in their communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and appreciation for... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our new home from Ryder and Dutton and our contact there was Lacey Williams. She was super informative throughout the whole process and made us feel at ease throughout the ups and downs of o... See more

Rated 5 out of 5 stars

Ryder Dutton Glossop are amazing, they are helpful knowledgeable and so friendly, Ryan, Kayleigh and Dylan were the best. They sold our house in less than 4 weeks and were there whenever we needed rea... See more

Rated 5 out of 5 stars

This is the second time I have used R&D and the reason I did was how impressed I was last time. The team are all so lovely, but special mention to Jacqueline this time who has been the glue to push th... See more

Rated 5 out of 5 stars

Once we had put an offer in for the house we wanted to buy, Catherine took over all communication. She has been fantastic and successfully kept all buyers and sellers in the loop to ensure a smooth pr... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Ryder & Dutton Estate Agents

Written by the company

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info


4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 2 out of 5 stars

House sold easily but delayed Viewings

House sold easily; however Viewings were delayed. I only found out after a month that they were delaying Viewings by upto 10 days as they were busy!!

I only discovered the issue by pushing why a specific viewing was scheduled in 10 days rather than sooner.

In the end only 1 person viewed; who bought the house. Could I have got more?

Rest of the process good, but not sure if they were worth the extra compared to other estate agents.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair Treatment

You kept my holding deposit which you may think you have the right to do, but it seems your company treat perspective tenants unjustly and unfairly.

April 2, 2026
Rated 5 out of 5 stars

Fabulous service!

Cannot praise Kia and Phoebe enough at the Holmfirth office. They have been absolute stars in helping us with our new home, always there to help and support and answer any questions. I cannot recommend them highly enough. Thank you all so much.

June 27, 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're so glad to hear our team provided such excellent support with your new home. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Absolutely amazing from start to…

Absolutely amazing from start to finish. Had heard so many stories of nightmare moves - R&D made it feel easy. Catharine did my valuation. Offered great advice and Kia did everything else. She kept me informed at every stage. I never once had to chase anything. Would recommend to anyone. Holmfirth Branch

June 15, 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We are so happy to hear your move was easy and stress-free from beginning to end. We appreciate you sharing your positive experience and kind words.

Rated 5 out of 5 stars

Excellent customer service

We bought our new home from Ryder and Dutton and our contact there was Lacey Williams. She was super informative throughout the whole process and made us feel at ease throughout the ups and downs of our purchase. We have finally got the keys and could not be happier with the service she provided!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

A first class service from Ryder and…

A first class service from Ryder and Dutton from first contact, through photography, marketing and the sales process to completion.
Jenny Boyle was particularly helpful and professional. Very satisfied. Thanks are due to the whole team.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, guidance and support all the way, would never consider any other estate agents after such a good experience.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

2nd time using R&D and great service as always!

This is the second time I have used R&D and the reason I did was how impressed I was last time. The team are all so lovely, but special mention to Jacqueline this time who has been the glue to push the sale through and keep things on track. She was an absolute pleasure to deal with, regular proactive updates and always went above and beyond to help; I felt that she genuinely cared and wanted to help. Id definitely use R&D again... thanks Jacqueline!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and coordination!

Lacey and the team at Ryder and Dutton Oldham, were fantastic in helping keep things moving from initial enquiries back in February to completion now. At the very late stages, Lacey did a commendable job in coordinating exchange and completion between three difficult sets of solicitors. Thanks again for all your help.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you to Geraldine Marsden for all her help & support throughout the process. She was very quick and attentive when providing information and would recommend.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ryder Dutton Glossop are amazing

Ryder Dutton Glossop are amazing, they are helpful knowledgeable and so friendly, Ryan, Kayleigh and Dylan were the best. They sold our house in less than 4 weeks and were there whenever we needed reassurance. The photographer was brilliant and made our house look amazing. I would definitely recommend them xx

June 25, 2026
Rated 5 out of 5 stars

I used Ryder and Dutton purchasing my…

I used Ryder and Dutton purchasing my first home and I was constantly kept up to date by Nicole McCarthy each week with what was happening and what I needed to do if anything. Nicole always put me at ease and was always there if I needed to call. I would definitely recommend Nicole and Ryder and Dutton to anyone looking to purchase a home. Thank you again.

June 22, 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're so happy to hear that our team kept you updated and put you at ease during your first home purchase. We appreciate your recommendation!

Rated 5 out of 5 stars

Helpful & Responsive

Sinyee & Zoe were helpful, responsive and efficient with the whole process, which made something quite complicated feel manageable

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I found Geraldine Marsden to be…

I found Geraldine Marsden to be extremely helpful going over and above my expectations of an estate agent.
She was always available and very competent often proving more helpful than the underwhelming solicitors
recommended by R&D
Peter

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

The R&D team were great from the start. Always keeping me informed every step of the way. Nicole was my Home Move Manager and she was great for advise and keeping me notified.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very professional and helpful in the sale of our property. All staff were very friendly and understanding when the buying/selling process became a bit stressful. Thank you for a job well done.
Would highly recommend the Uppermill office and the company.

June 5, 2026
Rated 5 out of 5 stars

An excellent service!

We chose Ryder & Dutton for the sale of our old family home after initially trying with another agent. The experience with R&D was much more positive with excellent marketing. Despite challenges along the way, Lacey Williams and her team, including Laura C and Dylan H did an excellent job to keep our sale on track.
We were always kept up to date, questions and hurdles were dealt with professionally and even though it was a longer than average sale, Lacey's positivity, support and reassurance helped us to see it through to completion - thank you to a great team!
We would definitely recommend your service to others.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience buying…

I had a very positive experience buying our house through Ryder & Dutton, and I’d especially like to thank Geraldine Marsden for all her help throughout the process. Geraldine was professional, friendly, and supportive from start to finish. She kept me updated at every stage and always communicated clearly, which made the whole experience much less stressful. Her dedication and excellent service were greatly appreciated. I would highly recommend Geraldine and Ryder & Dutton to anyone looking to buy or sell a property.

June 23, 2026
Unprompted review

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