I am shocked to read the reviews as they are so bad. The light arrived would not be programmed. When I looked into returns the web site did not fully explain the policy so I had to pay for the postage... See more
Company replied
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I am shocked to read the reviews as they are so bad. The light arrived would not be programmed. When I looked into returns the web site did not fully explain the policy so I had to pay for the postage... See more
Company replied
Item not delivered so I contacted them after over a week later. Telephone number on order does not work. After pestering with emails I eventually got response that there has been a delay and if I can... See more
Absolutely disgraceful company. I purchased a sad light complete with charger. I plugged my charger into the socket and when I pulled it out of the wall socket the longer plastic prong had cracked and... See more
Company replied
This was my worse buying experience ever. They ask you to call a "security team" that does not even answer the phone. This company is ridiculous. Don't waste your time with this hoax.
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very helpful with prompt response to any questions
Just started using the SAD light, if all the reviews I read before hand are true, then it will be just what I need. It's early days
Excellent product. Intuitive switches for charging, light strength, timer and duration.
Being used by adult with learning disability. Easy to manage stand. Portable to take away for overnight stay.
Bought the Lumie Dawn Simulator. Only had it for a week but so far love it. Great service and very flexible at their price matching. Would definitely recommend and would definitely buy a product from them again. Took quite awhile to arrive though.
From start to finish the service was great and the product just as great!
Ordered and paid the charge for next day delivery, which was reasonable. Arrived the next morning. The product is exactly what I wanted, it is just the right size and shape for my desk. I am very happy with both the service and the product.
Nice to wake up to, but does it help with therepy for giving energy boost, the way sitting by a blue light can? I suffer from lethargy this time of year, so is this new light going to help me or do i still need to sit at a blue light? i own a golite for this. If anyone knows please let me know. Thanks
Everything was laid out clearly to help me choose the best product for me and gave me all the information I needed to make my decision.
good website with lots of product info,easy to order and quick delivery.
very happy both with product and shopping experience.
Please see above
I bought this as a gift for my daughter who is yet to try it...
The unit arrived well wrapped and very quickly. I was surprised at how portable it is , so I'm certain it will get plenty of use :-)
My doctor recommended a blue portable light that I could use in my office. I ordered one from SAD and I have to say it totally fits the bill. It came in a nice handy case that you can pack the light and charging unit into and the light sits neatly on my desk. I had continual email updates on my order being processed and the light arrived really quickly.
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