I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more
I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.
We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more
Company details
Written by the company
We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.
Fire Safety Solutions
Written by the company
- Exclusive Warranties
- We offer 5 year warranties on all our essential fire safety products as standard.
- Best Price Guarantee
- We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
- Certified Professionalism
- We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
- Free Replacement After Fire Guarantee
- Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
- Corporate Memberships
- Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
- Manufacturers' Partner Of Choice
- We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.
Free Shipping On Safes, Dorgards And A Range Of Other Products
Any order containing one of the above products is shipped for free.
A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.
Contact info
33 West Street, LN13 9FX, Alford, United Kingdom
- 0800 612 6537
- support@safelincs.co.uk
- www.safelincs.co.uk
Save Over 50% on Your Extinguisher Costs
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery of the exact…
Very fast delivery of the exact replacement fire alarms I needed. Would buy again (in a few years when the warranty expires)
August 1, 2026
Unprompted review
New fire alarm
The description of the fire alarm on the website was comprehensive and accurate. It was supplied with an adaptor to make it compatible with my existing fire alarm, so did not have to drill new holes in the ceiling. The quality of the alarm is robust and it was delivered on time. Service, information and goods all excellent therefore.
August 5, 2026
Unprompted review
Great purchasing experience, shame they use Evri
The actual company themselves were great - clearly laid out information, quick dispatch, well priced and very helpful. However, they do not declare that they use Evri for delivery which is the only reason they scored 4 not 5.
August 3, 2026
Unprompted review
Let down with delivery
Safelincs is a great company and their products are fantastic but badly let down by their choice of delivery company hence the poor rating. Each time I buy something there are big delays .
August 1, 2026
Unprompted review
Reply from Safelincs
Good afternoon Andrew,
Thank you for taking the time to review Safelincs, and I am very sorry to hear about your experience and apologise for the inconvenience caused.
I would like to look into this further, and request some information regarding your order to assist with my investigation in to the delays.
We do offer alternative courier options. If you would prefer to use a different courier for a future order, please give our team a call on 0800 612 6537 when placing the order and we will be happy to discuss the available options with you.
Kind regards,
Laura
Customer Service Manager
Defib pads were easy to order and…
Defib pads were easy to order and delivered very quickly
August 4, 2026
Unprompted review
Excellent all round service!
Excellent customer service and advice.
Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units.
Order was processed immediately and delivered very quickly. Why can't it always be like this!
August 4, 2026
Unprompted review
Great customer service
Great customer service, they resolved issues with the delivery from a courier company. Overall the product is good and I am happy with their efficient customer service.
August 12, 2026
Unprompted review
Excellent product at a good price
Excellent product at a good price. Delivered on time and well packaged
July 27, 2026
Unprompted review
Super great price for products and a fast…
Super price for products and a fast tractable delivery thanks for a prime service
July 17, 2026
Unprompted review
Good business to deal with!
Easy ordering process, prompt delivery and product exactly what I needed
July 30, 2026
Unprompted review
Great product and fast delivery
Great product and fast delivery - many thanks!
July 13, 2026
Unprompted review
Best price I could find and quick…
Best price I could find and quick delivery. Thanks very much.
July 14, 2026
Unprompted review
Best safety products for our caravan
Undertook my research on best carbon monoxide and smoke alarm dectectors and settled on Safelincs, as they had both products available and each had extensive information on the product with its ease of installation. Products I purchased where for a caravan, so safety was paramount. Obviously cost was also a factor but excellent prices and I didn't compromise on safety. Delivery excellent.
July 17, 2026
Unprompted review
This replaces an older unit and after…
This replaces an older unit and after research I selected this model to protect us both.
July 13, 2026
Unprompted review
This is my second purchase from…
This is my second purchase from Safelinc.I have bought 2 replacement smoke alarms and can honestly say they are brilliant.No wiring needed just a quick change over from the original unit without having to change the base unit.The delivery was very quick and the quality of the product was fantastic.
July 2, 2026
Unprompted review
avoid never received my order
delivery problems were all sorted and full refund all good and options to purchase again
July 6, 2026
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for taking the time to leave your review. We're very sorry that your order wasn't delivered and for the frustration this caused.
After investigating, we found that despite our team providing the courier with the correct address details, they were unfortunately unable to complete the delivery. This is not the level of service we expect from our delivery partners, and we sincerely apologise for the inconvenience.
To resolve the matter as quickly as possible, we have issued a full refund, which should appear in your account within the next few days.
If you decide to order from us again in the future, we'd be happy to arrange delivery with an alternative courier to help ensure a smoother experience.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Once again, thank you for taking the time to review Safelincs, all feedback is appreciated
Kind regards,
Laura
Customer Service Manager
Easy install for discontinued alarms
We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued. Thankfully I came across this device on Safelincs which was super easy to install into the existing bracket. It is bulkier than the previous unit, but we can live with that. Will definitely purchase again for replacing our other units
July 2, 2026
Unprompted review
Unfortunately Safelincs use Evri …
Unfortunately Safelincs use Evri for delivery, so a one day delivery turned into a 1 WEEK! delivery, missing the job slot I had booked. It also turned up without advising prior to the eventual delivery slot.
Whilst this is Evri for you, Safelincs consciously choose to use this company and therefore are ultimately responsible for the standard of service customers receive. A refund was offered with no quibble but in future I will use a competitor company who don't use Evri (who always get it wrong for me).
July 2, 2026
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear your delivery took a week rather than arriving the next day, and we appreciate how frustrating this must have been, particularly as it caused you to miss your booked job slot.
While Evri generally provides a reliable service across most areas, we understand that experiences can vary by location, and we're sorry this wasn't the case in your area. We'd also encourage you to share your feedback directly with Evri, as this helps them investigate and improve their local service.
We make the courier used for each order clear at checkout. If a customer would prefer to discuss alternative delivery options before placing an order, we're always happy to help where possible if they get in touch with us first.
Thank you again for your feedback. We appreciate you bringing this to our attention and hope you'll consider shopping with us again in the future.
Laura
Customer Service Manager
Would highly recommend Safelincs
Would highly recommend Safelincs. They had a great selection of products and ordering was very easy. My items were dispatched straight away and I received them next day. I will be ordering again very soon. Fantastic Service!
June 30, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.